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Don has been on the job only a few days. He still has a lot to learn but pays close
attention whenever his job coach gives him tips. The best style for the job coach to use
is ________.
A) telling
B) selling
C) participating
D) delegating
When formal planning fails to lead to higher performance, which of the following is
most likely to be the reason for the failure?
A) A participative style of planning was used.
B) Managers were allowed too much autonomy.
C) The company emphasized the control function over other functions.
D) External forces constrain managers' options.
Casey realizes that she has a personal characteristic that suggests she is not comfortable
interacting with strangers. She interprets this as a(n) ________ if she is to get a job as a
salesperson.
A) threat
B) strength
C) weakness
D) opportunity
When a manager molds an individual's behavior by guiding his or her learning in
graduated steps, he is using ________.
A) retention processes
B) motor reproduction processes
C) programmed learning
D) shaping processes
________ is a motivational approach in which an organization's financial statements are
shared with all employees.
A) Pay-for-performance
B) Self-determination approach
C) Open-book management
D) I-Change model
In which of the following approaches of going green does the organization exhibit the
least environmental sensitivity?
A) light green approach
B) dark green approach
C) market approach
D) stakeholder approach
A ________ schedule typically designates certain common core hours when all
employees are required to be on the job, but allows starting, ending, and lunch-hour
times to vary.
A) telecomputing
B) flextime
C) job sharing
D) compressed workweek
Which of the following leadership styles describes a leader who provides both directive
and supportive behavior?
A) telling
B) selling
C) participating
D) delegating
Which of the following would be a well-written goal for an online retailer operating in a
volatile business environment?
A) To minimize costs, maximize profits, and maximize return on investment.
B) To accelerate our growth to the maximum possible level over the next three years.
C) To achieve a 25 percent growth in revenue, which is defined as the number of items
sold multiplied by their price.
D) To invoice merchandise worth $200,000, every month, for the next three years.
A(n) ________ typically contains an ambiguous term that leaves interpretation up to the
decision maker.
A) rule
B) procedure
C) edict
D) policy
"Any additional violations of company policy will result in escalating disciplinary
action up to and including termination." This statement found on many corrective action
forms, is an example of ________.
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
