Labor strikes are an example of which of the following internal change factors?
A) workforce composition
B) equipment
C) employee attitudes
D) organizational strategy
Donald’s ability to complete activities efficiently and effectively with and through other
people is known as ________.
A) management
B) leadership
C) entrepreneurship
D) delegation
Which of the following is true about managing cross-cultural motivational challenges?
A) Maslow’s needs hierarchy largely remains unchanged across cultures.
B) In masculine cultures such as Japan and Slovakia, the focus is on quality-of-life
benefits.
C) Recent evidence suggests that in collectivist cultures, especially in the former
socialist countries, of Central and Eastern Europe, employees link pay solely to
performance.
D) Most current motivation theories were developed in the United States by Americans
and about Americans.
The two metaphors commonly used to describe the two views of the change process are
________.
A) smooth water and troubled water
B) calm waters and white-water rapids
C) shallow water and falling water
D) burning bridge and water over the dam
Which of the following refers to a prestige grading, position, or rank within a group?
A) role
B) status
C) stature
D) membership
The practice of having two or more people split a full-time job is known as ________.
A) moonlighting
B) job rotation
C) job sharing
D) temping
Managers cannot possibly analyze all information on all alternatives; they tend to
________, rather than ________.
A) maximize; satisfice
B) neutralize; satisfice
C) satisfice; neutralize
D) satisfice; maximize
Conflicts can be resolved by withdrawing from them or suppressing them. This conflict
management technique is known as ________.
A) compromising
B) forcing
C) accommodating
D) avoiding
The process through which the symbols of a message are translated by the receiver into
a form that he or she can understand is called ________.
A) decoding
B) encoding
C) reinstating
D) expanding
In the BCG matrix, a ________ enjoys a high anticipated growth rate and a high market
share.
A) question mark
B) star
C) cash cow
D) dog
AI Rubber is one of four suppliers of molded rubber products and has a 45% market
share. The market for its products is shrinking. AI Rubber is part of a larger corporation
that includes a total of seven different companies. In the BCG matrix, AI Rubber would
be considered ________.
A) a star
B) a cash cow
C) a question mark
D) a dog
The company is known for its auto insurance but its customers would be surprised to
learn how few regular employees the company has. Most work from home or from their
own offices and only when the insurance company has projects for them. This company
is most likely a ________.
A) boundaryless organization
B) virtual organization
C) network organization
D) learning organization
Charles wants to prevent problems before their occurrence. Which of the following is
the most desirable type of control to achieve this goal?
A) proactive control
B) preventive control
C) feedforward control
D) feedback control
U.S. federal law does not prohibit discrimination against employees on the basis of
________.
A) race
B) religion
C) age
D) sexual orientation
When Carl offered to work from home several days each month, his manager feared
that ________.
A) she would not be able to provide adequate supervision when he would not see Carl
regularly
B) she would miss the camaraderie of having Carl in the office every day
C) Carl would ask for an increase in pay
D) Carl would not be able to handle working alone