The two types of orientations are ________.
A) job orientation and procedural orientation
B) work unit orientation and organization orientation
C) work unit orientation and group orientation
D) organization orientation and group orientation
The fact that Monica’s signature is required on all documents and her word is the last
word on all decisions relating to her department suggests that ________.
A) her employer has a centralized structure
B) her employer has a decentralized structure
C) her employer has a simple structure
D) her employer has an organic structure
As the number of employees in an organization grows, structure tends to become more
________.
A) specialized
B) informal
C) centralized
D) relaxed
Which of the following is one of the main advantages of using statistical reports as the
source of information?
A) Statistical reports can be used to obtain firsthand knowledge.
B) Unfiltered information can be obtained using statistical reports.
C) Statistical reports are effective for showing relationships.
D) Statistical reports provide unbiased information.
Which of the following most accurately reflects the difference between strong cultures
and weak cultures?
A) Strong cultures tend to encourage employees to try new approaches to changing
conditions, while weak cultures do not.
B) In strong cultures, organizational values are held by top management, while in weak
cultures, values are diffused throughout the organization.
C) Strong cultures have less influence on employee behavior than do weak cultures.
D) Company values are more deeply held and widely shared in strong cultures than in
weak cultures.
In the Big Five Model of personality, ________ refers to the degree to which someone
is good-natured, cooperative, and trusting.
A) extraversion
B) agreeableness
C) conscientiousness
D) emotional stability
If a manager investigates how and why performance has deviated beyond the
acceptable range of variation, and then corrects the source of the deviation, she is using
________.
A) feedback control
B) immediate corrective action
C) basic corrective action
D) concurrent control
Which of the following is a characteristic of an organization with a strong culture?
A) Management strives to delink shared values from behaviors as much as possible.
B) Culture conveys consistent messages about what is important to the organization.
C) The core set of organizational values is zealously guarded by the management.
D) Emphasis is laid on the future of the organization, rather than acquainting employees
with company history or past heroes.
To help survivors of downsizing cope with the stress, managers provide ________.
A) outplacement assistance
B) severance pay
C) job search assistance
D) employee counseling
Managers offer ________ to employees who want to talk to someone about their
problems.
A) wellness programs
B) time management programs
C) employee counseling
D) performance planning programs
People with a high need for achievement ________.
A) emphasize helping others accomplish their goals
B) make good managers, especially in large organizations
C) prefer moderately challenging goals
D) emphasize the rewards of success
In traditional goal setting, goals set by top managers flow down through the
organization and become subgoals for each organizational area.
A ________ system rewards employees for the job competencies they demonstrate.
A) piece-rate pay
B) skill-based pay
C) variable pay
D) performance-based pay
Custom Leather CEO Standish is considering doubling the size of his workforce in
conjunction with expanding the number of retail outlets that carry Custom Leather
products. He should expect the organization to become ________ as a result of this
change.
A) more mechanistic
B) more decentralized
C) more organic
D) less formalized
Which of the following is true regarding the benefits of collaborative work?
A) The participants have similar views and similar goals.
B) The logistics of coordination are easily achieved.
C) It increases communication among participants.
D) It minimizes interpersonal conflicts.
Which of the following traits is negatively related to group productivity and morale?
A) unconventionality
B) self-reliance
C) independence
D) sociability
How does surface-level diversity differ from deep-level diversity?
A) Surface-level diversity is reflected by differences in personality and values, while
deep-level diversity is influenced by age and ethnic differences.
B) Surface-level diversity can affect the way people view organizational rewards and
their communication with others, while deep-level diversity does not necessarily reflect
the ways people think or feel.
C) Surface-level diversity can affect the way people perceive others, especially in terms
of assumptions or stereotyping, while deep-level diversity may affect general behavior
of people at work.
D) Surface-level diversity becomes more important as people get to know each other,
while deep-level diversity becomes less relevant with increasing familiarity between
people.