The Organization for Economic Co-Operation and Development developed a global
code of ethics.
Small groups consistently get better results than larger ones when the groups are
engaged in problem solving.
The number of years used to define short-term and long-term plans has increased
considerably because of the greater environmental certainty businesses have today.
One specific role of team leadership is that team leaders are troubleshooters.
Most employees do their jobs well and never require disciplinary action.
As chief of new product development for a U.S. consumer goods firm, Carmen should
be very aware that ________ is likely to have the greatest influence on consumer
preferences for the next few decades.
A) changes in religion
B) the aging of the population
C) declining birth rates
D) increasing inflation
A procedure ________.
A) is an explicit statement that tells a manager what can or cannot be done
B) is a series of sequential steps a manager uses to respond to a structured problem
C) is used mainly for unstructured, rather than structured, problems
D) is subject to the interpretation of the decision maker
Abby listened to the weather report this morning before work. As a result, she drove her
car and carried an umbrella instead of riding her motorcycle to work. Whether she
realizes it or not, Abby ________.
A) analyzed criteria
B) implemented a decision
C) assigned weights to criteria
D) evaluated a decision
If a firm wants to become more adaptive and flexible, which of the following
organizational structures is it likely to prefer?
A) formalized
B) mechanistic
C) organic
D) centralized
The component of attitude that includes beliefs and opinions is the ________
component.
A) cognitive
B) behavioral
C) affective
D) mental
Which of the following is a criticism of spiritual organizational cultures?
A) inhibition of employees’ expressions and emotions
B) incompatibility between profits and spirituality
C) lack of openness with stakeholders such as customers and suppliers
D) absence of employee empowerment
A ________ prevents an individual from doing what he desires.
A) constraint
B) demand
C) lien
D) necessity
Daniela and Navaro disagree on the best way to promote a new product. Those in the
company who view the conflict over the promotion strategy as natural and inevitable
have a(n) ________ view of conflict.
A) human relations
B) reactionist
C) traditional
D) interactionist
The greater the environmental uncertainty, the more an organization needs to become
________.
A) organic
B) mechanistic
C) specialized
D) departmentalized
A low-to-moderate level of task conflict consistently has a positive effect on group
performance. What is the reason for this?
A) It stimulates discussion of ideas that help groups be more innovative.
B) It helps the organization identify employee skills gaps.
C) It helps groups to alter the nature of the work according to the individual needs of
team members.
D) It helps groups members identify their individual strengths and weaknesses.
The vice president wrote a letter to the employees announcing the opening of a new
production facility. This is an example of which type of organizational communication?
A) horizontal
B) formal
C) lateral
D) informal
According to the Ohio State studies, the ________ dimension of leader behavior is
defined as the extent to which a leader has job relationships characterized by mutual
trust and respect for group members’ ideas and feelings.
A) relationship management
B) consideration
C) people orientation
D) integrity
________ is the biological heritage (including physical characteristics such as one’s
skin color and associated traits) that people use to identify themselves.
A) Nationality
B) Ethnicity
C) Culture
D) Race
Ralph’s search for new technologies that can be used in the production processes of his
plant is an example of which type of management skill?
A) conceptual
B) communication
C) effectiveness
D) monitor
The type of conflicts that support group goals and improve performance are called
________.
A) planned conflicts
B) dysfunctional conflicts
C) natural conflicts
D) functional conflicts
In the all-channel network, communication flows ________.
A) downward from a strong leader to his subordinates in the work group
B) in a parallel fashion until all of the members of a work group have been informed
C) freely among all members of a formal work team
D) through the grapevine
Amber has called her work group together to assign tasks for the day. In this instance,
Amber is using communication to ________.
A) control behavior
B) provide feedback
C) express emotions
D) challenge her employees
Each day Ted’s smartphone receives a training video about another aspect of his job.
Ted can access these at his leisure and is required to take a quiz to confirm he has
watched them. This system of delivering training content is called ________.
A) experiential exercises
B) mobile learning
C) videoconferencing
D) e-learning