Worldwide population trends indicate that we will witness dwindling labor supply and
increasing total global savings rates.
The standard procedure to be followed by the human resources department of a
company when initiating disciplinary action against an employee is an example of a
standing plan.
Within an organization, the single independent businesses that formulate their own
competitive strategies are known as strategic business units.
A major structural design challenge for managers today is to find a way to offer
flexibility and at the same time keep widely dispersed and mobile employees connected
to the organization.
Employers establish specific policies defining theft and fraud and discipline procedures.
This is an example of a concurrent control measure to control employee theft.
The United States, Canada, and Mexico are parties to the North American Free Trade
Association.
Illegible print is an example of noise.
Employers generally tend to view older workers as not being flexible or adaptable and
being more resistant to new technology.
People’s beliefs about conditions of economic inequality illustrate how societal attitudes
can constrain managers’ decisions and actions.
An important aspect of leadership is influencing a group to achieve its goals.
Reward power is the power that arises because of a person’s desirable resources or
personal traits.
A service profit chain is the service sequence from employees to customers to profit.
A ________ organization is an organization that has developed the capacity to
continuously acquire knowledge, adapt, and change.
A) learning
B) boundaryless
C) virtual
D) organic
In which of the following environments do managers in an organization have the
greatest influence on organizational outcomes?
A) stable and complex environments
B) dynamic and simple environments
C) stable and simple environments
D) dynamic and complex environments
The management control that takes place while a work activity is in progress is known
as ________.
A) feedforward control
B) concurrent control
C) feedback control
D) reactive control
Which one of Fayol’s 14 principles of management states that a person should report to
only one manager?
A) unity of direction
B) unity of command
C) division of work
D) division of authority
The evidence supporting the superiority of transformational leadership over the
transactional style is ________.
A) inconclusive
B) moderately supportive
C) moderately negative
D) overwhelmingly impressive
________ involves defining the organization’s goals, establishing strategies for
achieving those goals, and developing plans to integrate and coordinate work activities.
A) Execution
B) Logistics
C) Planning
D) Operations
Because rumors that flow along the grapevine can never be eliminated entirely,
managers can minimize the negative consequences of rumors by ________.
A) ignoring them completely
B) communicating openly and honestly with employees
C) encouraging an all-channel communication network
D) using filtering wherever possible
Which of the following human resource variables is supportive of organizational
innovation?
A) minimal time pressure
B) less creative people
C) high interunit communication
D) abundant resources
________ is the tendency for individuals to attribute their own successes to internal
factors such as ability or effort while putting the blame for personal failure on external
factors such as luck.
A) Locus of control error
B) Stereotyping
C) Fundamental attribution error
D) Self-serving bias
Larry is in charge of recruitment for entry-level positions at Merlin Infosystems. He
believes that job interviews should include a realistic job preview. Which of the
following is Larry likely to do during job interviews?
A) explain all the positive points, including the flexible nature of work
B) over-embellish the growth opportunities for employees
C) promise a vibrant, fun work culture at the office
D) tell the employee about possible overtime
Joint ventures are a type of ________.
A) license
B) franchise
C) foreign subsidiary
D) strategic alliance
When Calvin helps one of his employees troubleshoot a machine problem, he is using
his ________ skills.
A) negotiator
B) technical
C) interpersonal
D) conceptual
Which component of attitude is reflected in the sentence, “This is the best way to reach
the place”?
A) cognitive
B) behavioral
C) emotive
D) affective
When Sam went to the human resource manager and applied for transfer to the new
facility, he was participating in which type of organizational communication?
A) formal
B) downward
C) horizontal
D) lateral
In a short essay, list and discuss six characteristics of well-designed goals.
Discuss the three types of programmed decisions that a manager depends on to resolve
structured problems.
Define parochialism. Discuss why parochialism is a problem for U.S. managers and
discuss reasons why it is important to overcome parochialism in today’s business
environment.
Michelle supervises six very diverse workers. They are male, female, older, younger,
different ethnic groups and nationalities, and in different life stages. How might
Michelle use the various theories of motivation to keep her workers inspired?
Robert is the CEO of a manufacturing plant. He believes that smaller teams are more
effective than larger ones. Do you think this is the right strategy? Why or why not?
What is organizational behavior? How can the study of organizational behavior help
managers?