When Alan was promoted to the head of the sales team at Mac Software Inc., he chose
three of his closest friends in the team to form the core sales group with him. Which of
the following predictions would be consistent with the LMX theory?
A) Such an arrangement eventually becomes unstable.
B) Job satisfaction is more likely to be higher for the team members who are not a part
of the core group.
C) Team members who are not a part of Alan’s core group are actually far more
competent than his friends who form the core team.
D) There will be a higher turnover among team members who are not a part of the core
group.
If human resource planning shows a surplus of employees, management can reduce the
organization’s workforce through ________.
A) recruitment
B) decruitment
C) increased workweeks
D) reduced job sharing
Chuck manages the front-end crew at a fast food restaurant. For most of his crew, this is
their first job so they have very few job skills but also seem reluctant to perform. In this
situation, Chuck should use the ________ style.
A) telling
B) selling
C) participating
D) delegating
Abigail is shopping for a new copier for her company. She has set her price range
between $5,000 and $6,000. The copier must handle a minimum of 10,000 copies per
month and have a useful life expectancy of five years. If Abigail selects the first copier
she finds that meets these criteria, we would say she is ________.
A) using perfect rationality
B) using bounded rationality
C) using intuition
D) satisficing
Jon is the manager of the Finance department. He has to inform the employees in the
department about the introduction of a new analytical software and the resultant
changes in procedures. Which of the following types of communication does he use?
A) upward
B) downward
C) lateral
D) diagonal
In comparison to large groups, small groups ________.
A) have shorter group tenure
B) are faster at completing tasks
C) have longer norming processes
D) are better at obtaining diverse input
Every March, Bill, who owns and operates a small retail shop, takes a large box of
receipts and invoices to his accountant so the accountant can file Bill’s taxes in April.
Only then does Bill know if his business has been profitable. Bill could benefit from
a(n) ________.
A) concurrent control system
B) balanced scorecard system
C) inventory control system
D) management information system
Florance is a chain of flower shops in the Chicago area. The company recently acquired
Knick-knacks, which owns three gift shops. Which of the following is most similar to
this acquisition?
A) A construction firm acquired a textile manufacturer as it seemed like a good
investment.
B) Faced with mounting raw material costs, a consumer goods producer took over its
supplier.
C) One shoe store chain buys out another shoe store chain and expands its distribution
channels through the acquired chain’s outlets.
D) A toy retailer acquired a children’s book store chain and now retails both toys and
books from co-branded outlets.
In the case of functional departmentalization, jobs are grouped according to ________.
A) tasks
B) territories
C) product lines
D) customer flow
In Maslow’s hierarchy of needs theory, ________ needs form the lowest or foundational
step in the hierarchy.
A) psychomotor
B) physiological
C) psychological
D) psychographic
Marcus was asked to represent the cardiac unit as part of a Total Quality Management
(TQM) initiative that is aimed at improving the overall quality of care at his hospital.
Other departments, such as orthopedics, neurology, oncology, and pediatrics also have
representatives on this team. This TQM team is an example of ________.
A) a multi-cultural team
B) a cross-functional team
C) process integration
D) an interdepartmental team
Joan Woodward divided firms into three distinct technologies that had increasing levels
of complexity and sophistication: unit production, mass production, and ________.
A) continuous production
B) repetitive flow production
C) product production
D) process production
Which of the following is an example of noise?
A) sending unsolicited sales messages to prospects
B) adding your contact information at the end of an e-mail message
C) leaving a message on the answering machine when you cannot reach someone
D) thinking about the party you attended last night while sitting in a lecture
One general conclusion that surfaces from leadership research is that ________.
A) effective leaders do not use any single style
B) managers always make good team leaders
C) national culture is one situational variable which in reality has a limited impact on
leadership style
D) women usually make better transactional leaders than men
In the Big Five Model of personality, conscientiousness refers to ________.
A) the degree to which someone is calm, enthusiastic, and secure (positive) or tense,
nervous, depressed, and insecure (negative)
B) the degree to which someone is sociable, talkative, assertive, and comfortable in
relationships with others
C) the degree to which someone is reliable, responsible, dependable, persistent, and
achievement oriented
D) the degree of influence the individual believes he or she has over certain factors