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In an effort to improve communication within the accounts department of a large
organization, the department head puts a suggestion box at the door and invites
employees to communicate their thoughts, ideas, concerns, or grievances to the
managers in the department. Which of the following methods of communication is he
encouraging?
A) upward
B) diagonal
C) downward
D) lateral
"We can't stop now. We've already invested $100,000 in the project." This speaker is
acting on the ________.
A) anchoring effect
B) availability bias
C) representation bias
D) sunk costs error
When a person tells his or her manager what the manager wants to hear, which of the
following barriers to effective interpersonal communication is the person using?
A) filtering
B) selective perception
C) feedback
D) defensiveness
Why are more and more companies empowering nonmanagerial employees?
A) Managers needs to make quick decisions.
B) Organizational upsizing left many managers with smaller spans of control.
C) Empowerment is appropriate for all circumstances.
D) Managers must cope with increased work demands.
If everyone who's faced with a similar situation responds in the same way, we can say
the behavior shows ________.
A) reliability
B) consistency
C) consensus
D) internal attribution
Which leadership theory believes that a leader's job is to assist followers in attaining
their goals and to ensure that their goals are compatible with the goals of the group or
organization?
A) Fiedler's Theory
B) Management by Objective
C) Leader Participation Model
D) Path-Goal Theory
If your boss could be described as flexible, adaptable, and tolerant, he or she would
probably score high on which of the following aspects of the MBTI®?
A) extraversion
B) sensing
C) feeling
D) perceiving
The ability to sense how others are feeling is known as ________.
A) agreeableness
B) empathy
C) sympathy
D) relationship management
Which of the following is one of the reasons why managers should plan?
A) When work activities are coordinated around plans, inefficiencies become obvious.
B) Uncertainty can be eliminated and the organization can be insulated from change
with planning.
C) Planning eliminates the need to set goals.
D) Planning eliminates the need to measure work effort.
The ________ view of conflict management argues that conflicts must be avoided as it
indicates a problem within the group.
A) human relations
B) traditional
C) interactionist
D) obstructionist
