Work teams interact primarily to share information and to make decisions to help each
member do his or her job more efficiently and effectively.
Self-managed teams function in an independent and informal manner.
Cultural change is likely to take place when a dramatic crisis occurs.
High self-monitors can’t adjust their behavior and there’s high behavioral consistency
between who they are and what they do.
Short-term plans are those covering one year or less.
Employees with a high level of job involvement strongly identify with and really care
about the kind of work they do.
Despite the best efforts of researchers, it proved impossible to identify one set of traits
that would always differentiate leaders from nonleaders.
In order to make communities of practice effective, it is important to remove any sort of
managerial supervision.
One of the strategic benefits of workplace diversity is that it can be viewed as the
“right” thing to do.
Technical skills become less important as a manager moves into higher levels of
management.
Planning is concerned with how objectives are to be accomplished, not what is to be
accomplished.
The United States is an example of a country with low power distance.
Jill has tried hard to build a good rapport with her employees and knows each of their
families. She encourages her employees to work hard, but to be certain to take time out
for themselves and their families. Fiedler’s contingency model would classify Jill as
________ oriented.
A) production
B) consideration
C) task
D) relationship
The human resources manager is meeting with the production manager to write job
descriptions and to decide how to group jobs for a new production line. These two are
engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
In the process of getting acquainted, John and his new co-worker Bill have discovered
they have different tastes in music and books, that one is extroverted and the other
introverted, that one prefers working in teams and the other works best alone. They are
exploring ________.
A) surface-level diversity
B) deep-level diversity
C) stereotypes
D) biases
Which of the following is the biggest issue faced by organizations employing widely
dispersed, mobile employees who do work anywhere and at anytime?
A) employee remuneration
B) security
C) lawsuits
D) attrition
In Joan Woodward’s study of the relationship between technology and structure, the
structure that was the most technically complex was ________.
A) unit production
B) mass production
C) process production
D) continuous production
In working with his employees, Carlos involves them in decision making and
encourages them to participate in deciding their work methods and goals. Carlos’s
leadership style can best be described as ________.
A) autocratic
B) laissez-faire
C) democratic
D) participative
Which of the following countries is most likely to assign status based on
accomplishments rather than on titles and family history?
A) China
B) Australia
C) Brazil
D) India
Cultural change is most likely to take place when ________.
A) the organization is old
B) the organization is large
C) the culture is strong
D) there is a leadership change
Melanie has noticed that everyone is very concerned about the line of authority within
the hospital. This implies that the employees at the hospital are worried about the
________.
A) unity of command
B) chain of command
C) span of control
D) departmentalization
When Gavin decides as to how many units of output his employees should produce, he
is performing which of the following management functions?
A) controlling
B) leading
C) planning
D) organizing
________ skills tend to be more important for first-line managers since they manage
employees who produce the organization’s product.
A) Human
B) Technical
C) Conceptual
D) Empirical
After 75 years in business, ABC Corp. has decided it is time to overhaul its
compensation system. What advice would you offer its HR manager?
A) Make it more flexible and reduce the number of pay levels.
B) Pay everyone in the same pay grade the same wage regardless of seniority.
C) Focus on benefits rather than wages or salaries.
D) Make pay a function of the amount of education the employee has.
Listening is an active search for meaning, whereas ________ is passive.
A) speaking
B) encoding
C) decoding
D) hearing
________ is a process whereby an experienced organizational member provides advice
and guidance to a less-experienced member.
A) Delegating
B) Integration
C) Mentoring
D) Assimilation
Which of the following is an aspect of intuition?
A) experienced-based decisions
B) quality-initiated decisions
C) science-based decisions
D) programmed decisions
Worldwide economic downturn, global competition, accelerated product innovation by
competitors, and increased demands from customers for high quality and faster
deliveries encourage organizations to become more ________.
A) organic
B) mechanistic
C) centralized
D) formalized
Which of the following is an accurate statement about transformational leaders?
A) They are poor motivators.
B) They clarify task requirements.
C) They exhibit more than just charisma.
D) They focus on tasks and pay little attention to followers.
Many of Custom Leather’s employees are experienced artisans. The jobs most of them
perform are not highly standardized. They take great pride in their craft and require few
formal rules and little direct supervision. These traits are most typical of a(n) ________
organization.
A) departmentalized
B) mechanistic
C) organic
D) formalized
Which of the following is a drawback of open innovation?
A) It increases the level of risk associated with product development.
B) It diverts the organization’s attention away from the marketplace.
C) It nurtures external relationships but not internal ones.
D) It requires extensive support.
________ are called the iGeneration, because they’ve grown up with technology that
customizes everything to the individual.
A) Post-Millennials
B) Pre-Millennials
C) Baby Boomers
D) Gen Y-ers
Explain why communication is important to managers and organizations. What four
functions does it serve?
Define organizational culture and discuss its three primary implications.
What is the Global Compact? What are the 10 principles outlined in it?
What is open-book management? How is it effective in motivating appropriate
employee behavior?
Describe the differences between formal and informal groups, giving examples of each.
Explain cognitive dissonance theory in brief.
Explain the term “first mover” and then list some of the advantages and disadvantages
of being a first mover in the market.
Describe the different approaches that a company may use when it decides to go
international.
What is intuitive decision-making? How does intuition affect the process of making a
decision?