Planning helps managers eliminate uncertainty and insulates organizations from change.
Licensing is primarily used by service organizations and franchising is primarily used
by manufacturing organizations.
One assumption of rational decision making is that the decision maker is not aware of
all possible alternatives and consequences.
Collaborative work increases communication and coordination among participants.
As managers plan, they develop both goals and plans.
Managers exclusively play the role of change agents.
The Civil Rights Act, Title VII, prohibits discrimination of employees who are above 40
years of age.
Which of the following factors is an economic component of an organization’s external
environment?
A) The employees of the organization have, on average, 2.3 children.
B) The average customer of a firm has a high school education.
C) The firm’s customers’ disposable income falls in the range of $25,000-$40,000.
D) Most of the firm’s customers live in the Midwest.
Nonprogrammed decisions ________.
A) involve standardized solutions
B) are usually made by lower-level managers
C) are associated with clear and specific goals
D) are unique and nonrecurring
Bill manages the quality department. His people check parts made by the production
departments to assure all specifications are met. Bill is ________.
A) a non-manager
B) a middle manager
C) a staff manager
D) a line manager
In her speech the previous day, the new CEO had discussed his experience in the
industry and his education. Carrie thought that the new CEO would do a great job given
these characteristics, coupled with his good oratory skills and the fact that he just
looked like a CEO. Carrie realized that she had been judging the new CEO in a manner
consistent with the ________ theories of leadership.
A) trait
B) behavioral
C) contingency
D) situational
According to the three-needs theory, the need for ________ is the drive to succeed and
excel in relation to a set of standards.
A) control
B) affiliation
C) power
D) achievement
Which of the following is included in the class of contingency variables termed
“environment” by the path-goal theory?
A) task structure and formal authority system
B) locus of control and experience
C) perceived ability
D) employee satisfaction
________ are straightforward, familiar, and easily defined.
A) Programmed problems
B) Structured problems
C) Non-structured problems
D) Nonprogrammed problems
Lately Farrah has been setting challenging goals and expecting subordinates to perform
at their highest level. According to the path-goal model, she is acting as a(n) ________
leader.
A) achievement-oriented
B) high structure
C) production-oriented
D) high task
Which of the following observations best explains why the control function is
important?
A) An effective control system includes employee empowerment.
B) An effective control system assures that the organization will meet or exceed its
goals.
C) An effective control system is the only way managers know whether organizational
goals are being met.
D) Organizational strategies are formed during the controlling stage.
Which of the following arguments on social responsibility states that pursuing social
goals hurts a business’s economic productivity?
A) long-run profits
B) dilution of purpose
C) stakeholder interests
D) public image
In the ________ metaphor, change is normal and expected and managing it is a
continual process.
A) calm waters
B) white-water rapids
C) smooth water
D) water over the dam
Rick believes that it might be more effective if incoming market-based information and
outgoing responses and directions were to flow through a central figure, the regional
sales manager for each region. He, therefore, prefers the ________ network for
communication.
A) wheel
B) chain
C) all-channel
D) informal
________ refers to the process of monitoring, comparing, and correcting work
performance.
A) Controlling
B) Checking
C) Measuring
D) Verifying
What is the connection between managers and customers?
A) Today, managers are expected to interact regularly with customers.
B) Managers in service industries are expected to deliver customer service but
managers in manufacturing are not.
C) Managers must create a customer-responsive organization in order to survive
successfully in today’s environment.
D) There is no connection between managers and customers.
The ________ structure assigns specialists from different functional departments to
work on projects being led by a project manager.
A) team
B) learning
C) boundaryless
D) matrix
Identify the correct statement regarding contingent workers.
A) The more control a company has over a worker, the more likely that the individual is
a contingent worker rather than an employee.
B) Companies are required to pay Social Security, Medicare, and unemployment
insurance taxes on workers classified as independent contractors.
C) Managers should have a method of establishing goals, schedules, and deadlines for
the contingent employees.
D) Monitoring the work performance of contingent workers is not mandatory,
especially if the contingent employee is working off-site.
In a short essay, list and discuss three shortcuts frequently used in judging others.
Discuss the impact these shortcuts have on the management of employees.
Briefly describe the characteristics of cross-functional teams and task forces.
Explain organizational change and briefly discuss the three types of change.
List the seven major performance appraisal methods.
In a short essay, define management by objectives (MBO) and list four elements of this
type of goal setting.
Identify and define the seven dimensions that make up an organization’s culture.