Perceived organizational support is the degree to which an employee identifies with a
particular organization and its goals.
Legitimate power and authority are one and the same.
Some people are motivated and some are not.
Job uncertainties and employee stress are factors that contribute to workplace violence.
Giving negative information about the organization to prospective candidates is not a
good idea because it puts the company in bad light.
Planning provides direction to managers and non-managers alike.
Mexico is an example of a collectivistic nation.
A valid criticism of workplace spirituality is that secular institutions, especially
businesses, have no right to impose spiritual values on employees, if spirituality means
bringing religion into the workplace.
Possession of resources is an argument for social responsibility.
Charisma is an essential quality that leaders must possess to achieve high levels of
employee performance.
Managers today continue to see work specialization as important because it helps
employees be more efficient.
Creativity refers to the ability to combine ideas in a unique way or to make unusual
associations between ideas.
The typical interaction between a buyer and seller of a car in which offers are made and
countered is an example of ________.
A) collaborating
B) forcing
C) compromising
D) accommodating
Which of the following is a feedforward control measure to prevent employee theft?
A) employee assistance programs to help employees with behavioral problems
B) thorough investigation of the incident by an external agency
C) use of quick and decisive managerial intervention during the incident
D) open communication about incidences and what’s being done
Which of the following training methods involves employees participating in role
playing, simulations, or other face-to-face types of training?
A) experiential exercises
B) job rotation
C) mentoring and coaching
D) on-the-job training
Which of the following perceptions do employers typically have of older employees?
A) lack of sound judgment
B) resistant to new technology
C) weak work ethic
D) better attendance
When data is analyzed and processed, it becomes ________.
A) a system
B) information
C) fact
D) a structure
Kenneth is a vice president of operations. His position would be regarded as a
________.
A) top manager
B) supervisor
C) middle manager
D) first-line manager
Asch’s experiment, which used lines of varying lengths to test group behavior, has
shown the existence of ________.
A) group norms
B) workplace conformity
C) social loafing
D) role conflicts
The ________ communication system within an organization permits employees to
satisfy their need for social interaction with their peers.
A) informal
B) social
C) formal
D) organizational
“Let’s forget about tomorrow for tomorrow never comes.” “Live for today.” These
expressions would be typical of a culture that is ________.
A) high in assertiveness
B) low in humane orientation
C) high in performance orientation
D) low in future orientation
Kathleen likes cats. She believes people who own cats are independent and free spirits.
She finds out Linda has a cat. Therefore, Linda is independent and free-spirited. In
order, what is happening here?
A) prejudice, stereotyping, bias
B) stereotyping, bias, prejudice
C) bias, stereotyping, discrimination
D) bias, prejudice, stereotyping
Persons who are able to influence others and who possess managerial authority are
termed ________.
A) entrepreneurs
B) leaders
C) managers
D) visionaries
According to the three-needs theory, the need for ________ is the need to make others
behave in a way that they would not have behaved otherwise.
A) control
B) leadership
C) power
D) achievement
________ conflict relates to the content and goals of the work.
A) Task
B) Process
C) Relationship
D) Network
A refinery that transforms crude oil into gasoline, kerosene, and diesel fuel would be an
example of ________.
A) mass production
B) continuous production
C) process production
D) unit production
The first group meeting is in progress. The five attendees are exchanging contact
information and getting acquainted. This group is in the ________ stage.
A) forming
B) norming
C) storming
D) performing
If Shana’s company decides to open another company in France but centralizes its
management in the United States, it would be considered a ________.
A) transnational corporation
B) global company
C) borderless organization
D) multidomestic corporation
“Everyone knows Plutonians are sneaky little wretches who will steal you blind if you
aren’t careful. Polly is a Plutonian. Therefore, Polly is a thief.” This line of reasoning is
typical of ________.
A) group association
B) assumed similarity
C) stereotyping
D) the halo effect
Fuel prices keep spiraling upward so recreational vehicle manufacturers are being
pressured to produce lighter units that can be pulled by smaller trucks. This situation is
representative of ________.
A) a driving force
B) a social force
C) a restraining force
D) an economic force
When a member of her team offers an “off-the-wall” solution to a team problem,
Martina has to contend with what cultural variable?
A) tolerance of conflict
B) tolerance of risk
C) tolerance of the impractical
D) focus on ends
How can managers best promote workplace spirituality within their organizations?
Write a short essay on human resource planning.
Discuss the criticisms of workplace spirituality.
List at least five rewards and five challenges of being a manager.
What is a boundaryless organization? What are the features of a virtual organization and
a network organization?
What is meant by bounded rationality and satisficing?