The manager of an apparel store estimates how much to order for the current spring
season based on last spring’s sales figures. The store manager is operating under which
of the following decision-making conditions?
A) uncertainty
B) risk
C) structure
D) certainty
In the late 1970s, Apple launched the Apple computer for individual use. It was a
radical concept; there was no precedent for this type of product. Under these
circumstances, Apple faced a situation of ________.
A) certainty
B) uncertainty
C) risk
D) necessity
Which of the following examples reflects a socially responsible action by an
organization?
A) Ford Motor Company became the first automaker to endorse a federal ban on
sending text messages while driving.
B) Apple has eliminated lead-lined glass monitors from its product line and pioneered
reduced-sized packaging that leverages recyclable materials.
C) Chick-fil-A has stopped selling products containing meat from poultry raised with
antibiotics.
D) UPS has a company-wide policy that urges employees to volunteer during natural
disasters and other crises.
The way tasks are combined to form complete jobs is referred to as ________.
A) job evaluation
B) job rotation
C) job design
D) job specification
In 1984 Toyota and General Motors formed a company called NUMMI to build cars
carrying both the General Motors and Toyota brands. NUMMI is an example of a(n)
________.
A) equity strategic alliance
B) joint venture
C) global venture
D) nonequity strategic alliance
A ________ is an example of a first-line manager.
A) division manager
B) store manager
C) regional manager
D) shift manager
When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is
performing one of Mintzberg’s ________ roles.
A) interpersonal
B) informational
C) decisional
D) organizing
Which of the following suggestions will help reduce the effect of social loafing in
groups?
A) clearly identify individual responsibilities
B) provide group rewards instead of individual rewards
C) increase the overall size of the group
D) form homogeneous groups to increase group cohesiveness
Which of the following is true about job enlargement and job enrichment?
A) Job enlargement efforts that focus solely on increasing the number of tasks are
largely effective in increasing employee motivation.
B) Research shows that job enrichment improves employee motivation and satisfaction.
C) Expanding the scope of knowledge used in a job leads to more job satisfaction,
enhanced customer service, and fewer errors.
D) Research shows that job enrichment is very useful in improving the quality of work
of employees.
A ________ economy is one in which resources are primarily owned and controlled by
the private sector.
A) free market
B) planned
C) command
D) democratic
“All employees must be at their work stations and ready to work by the time the buzzer
sounds.” This is an example of ________.
A) a policy
B) a procedure
C) a practice
D) a rule
Which of the following is an example of a psychological symptom of stress?
A) changes in metabolism
B) increased heart and breathing rate
C) irritability
D) changes in productivity
________ is a personality trait that measures an individual’s ability to adjust his or her
behavior according to external situational factors.
A) Self-awareness
B) Self-esteem
C) Self-monitoring
D) Self-management
Supervisor is another name for ________.
A) team leader
B) middle manager
C) first-line manager
D) top manager