People are going to be different. The focus of managers should be ________.
A) to find ways to keep various groups within the workforce from creating conflict
B) to find ways to develop strong relationships with and engage the entire workforce
C) to make sure the practices within their departments comply with the letter of the
laws governing discrimination in employment
D) to find commonalities among various groups displaying surface-level diversity
In which of the following decruitment methods does an organization refrain from filling
the openings created by voluntary resignations or normal retirements of its employees?
A) firing
B) layoffs
C) attrition
D) transfers
Which of the following statements is true of employing disabled employees?
A) Hiring people with disabilities leads to higher employment costs and lower profit
margins.
B) Workers with disabilities lack job skills and experience necessary to perform as well
as their abled counterparts.
C) Employees with disabilities are exempt from potential disciplinary action, and there
are high costs associated with accommodating disabled employees.
D) A person with a disability for whom workplace accommodations have been provided
has the same obligations and rights as far as job performance.
“No, James, you must start the timer after you lower the French fry basket into the
fryer, not before.” This supervisor is using ________.
A) basic corrective action
B) disciplinary action
C) immediate corrective action
D) delayed corrective action
Outside consultants are more likely to initiate ________ organizational changes than
insiders.
A) drastic
B) mild
C) acceptable
D) trivial
Cindy’s elementary school-aged children brought home lists of supplies required for
their classes so Cindy raided the office supplies cabinet. Her rationale is that her
employer doesn’t pay her enough to buy these items. Cindy is engaging in ________.
A) workplace piracy
B) employee theft
C) equity adjustment
D) compensation management
The dominant view in management theory suggests that ________.
A) an organization’s success or failure is due to external forces outside managers’
control
B) managers’ roles are increasingly becoming peripheral and staff manage their own
areas of expertise
C) managers are directly responsible for an organization’s success or failure
D) managers cannot significantly affect an organization’s performance because they are
constrained by the abilities of their employees
According to the JCM, which job characteristic results in the employee knowing about
the actual results of his or her work activities?
A) task significance
B) autonomy
C) feedback
D) skill variety
________ communication is communication that flows from a manager to his
employees.
A) Diagonal
B) Upward
C) Downward
D) Horizontal
Structural component changes include ________.
A) combining departmental responsibilities
B) changing work processes
C) changing attitudes
D) changing behavior