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Task groups are permanent teams that take on special projects.
Communication serves both to inform and to control behavior.
Coercion involves the use of covert attempts to influence others.
Stress is the adverse reaction people have to excessive pressure placed on them from
extraordinary demands, constraints, or opportunities.
According to Robert L. Katz, managers need to have technical, interpersonal, and
conceptual skills.
In the wheel network, the leader serves as the hub through which all communication
passes.
Of the five dimensions that make up the concept of trust, loyalty seems to be the most
critical when someone assesses another's trustworthiness.
A group's performance potential depends to a large extent on the individual resources its
members bring to the group.
Reviews of the major studies undertaken to test the overall validity of Fiedler's model
have shown ________.
A) considerable evidence to refute the model
B) mixed results with some studies supporting the model and others refuting it.
C) support for only part of the model
D) considerable evidence to support the model
In which of the following stages of moral development do individuals value rights of
others and upholding absolute values and rights regardless of the majority's opinion?
A) preconventional stage
B) conventional stage
C) principled stage
D) post-conventional stage
________ is a performance measure of both the efficiency and effectiveness of
employees.
A) Employee productivity
B) Organizational citizenship behavior
C) Job satisfaction
D) Employee morale
________ refers to the number of different tasks required in a job and the frequency
with which those tasks are repeated.
A) Job scope
B) Job depth
C) job enlargement
D) job enrichment
In the statement, "The highway is very busy at 5 p.m. and is scary to drive on, so I'll
wait until 7 p.m. to go home," the phrase, 'so I'll wait until 7 p.m. to go home,"
represents which component of an attitude?
A) cognitive
B) behavioral
C) emotive
D) affective
Which of the following is an advantage of being a first mover?
A) certainty over the direction of technology and market
B) low development costs
C) no financial or strategic risks
D) opportunity to begin building customer relationships
A ________ is a formal statement of an organization's primary values and the ethical
rules it expects its employees to follow.
A) mission statement
B) values statement
C) code of ethics
D) vision statement
Terry has recently been promoted from shift manager to department manager. As a
result, ________.
A) his empirical skills are going to be most important
B) the importance of his technical skills is reduced
C) his conceptual skills are going to take the priority
D) the importance of his interpersonal skills is reduced
________ is a process that helps new employees learn the organization's way of doing
things.
A) Inculcation
B) Socialization
C) Enculturation
D) Transculturation
In a ________ structure the parent corporation typically acts as an external overseer to
coordinate and control the various divisions and provide financial, legal, or other such
support services.
A) divisional
B) simple
C) functional
D) matrix
Belinda wants to introduce a new model to the product line. Three models are being
developed. Belinda can choose only one. She has decided to focus on target market
size, production costs, and net profits. These are Belinda's ________.
A) alternatives
B) criterion weights
C) decision criteria
D) problems
In the Boston Consulting Group (BCG) matrix, a business unit that has a low
anticipated growth rate but a high market share is known as a ________.
A) cash cow
B) star
C) dog
D) question mark
