Our human nature is to not accept or approach anything that’s different from us.
Project structures tend to be rigid organizational designs, with the departmentalization
and organizational hierarchy slowing down the decision-making process.
An important impact that workplace diversity has on organizational performance is
through the increase in employee turnover.
Intonation refers to gestures, facial expressions, and other body movements that convey
meaning.
Communities of practice refer to groups of people who share a concern, a set of
problems, or a passion about a topic, and who deepen their knowledge and expertise in
that area by interacting on an ongoing basis.
In the study of motivation, quality is irrelevant to the energy element.
Productivity decreases when an organization raises the prices of its products.
Research indicates that men tend to prefer jobs that encourage work-life balance more
than women do.
Which of the following types of global organizations reflects the geocentric attitude?
A) multidomestic corporation
B) transnational organization
C) global company
D) regional organization
Alice is responsible for getting work done through others. Alice is a ________.
A) consultant
B) middle manager
C) supervisor
D) top manager
In the expectancy theory, ________ is the importance that the individual places on the
potential outcome or reward that can be achieved on the job.
A) expectancy
B) valence
C) instrumentality
D) saliency
The need for ________ is similar to Maslow’s need for ________.
A) affiliation; safety
B) power; esteem
C) achievement; self-actualization
D) affirmation; esteem
When the VP of marketing selected the new product development team members, he
made sure there was a mix of ages, genders, and ethnicities on the team. This VP was
most concerned with ________.
A) people management
B) organization performance
C) organization strategy
D) legal compliance
According to the symbolic view, managers have a(n) ________ effect on substantive
organizational outcomes.
A) limited
B) extensive
C) influential
D) significant
She was only three but already had a temper. Her favorite outburst was to stomp her
foot. So her mother made her stomp and stomp and stomp until there was no more
stomping left in her. This mother was using ________ to alter her daughter’s behavior.
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
Mr. Slabaugh wants to formulate a plan that lays out general guidelines for his
employees and leaves room for interpretation. Which of the following types of plans
would best suit his requirement?
A) informal
B) specific
C) directional
D) standing
Which of the following methods of communication offers high scanability?
A) publications
B) face-to-face communication
C) meetings
D) voice mail
Sam Walton was noted for his dedication to helping customers by offering products at
the lowest possible price. He strongly emphasized this to his store employees as the
reason for Walmart’s existence. In this sense, we could describe Walmart’s culture as
________.
A) spiritual
B) authoritarian
C) profit-oriented
D) outcome-oriented
In which of the following cases has communication occurred?
A) Gary updates his blog regularly, even though no one reads it.
B) Brian attends all the Algebra lectures, but is unable to understand the subject.
C) Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet
available.
D) Ana tells her manager that she needs a new computer, but he says that the company
can’t afford it.
Managers with titles such as regional manager, project leader, or division manager are
________.
A) first-line managers
B) top managers
C) production managers
D) middle managers
“In jobs today, employees rely more and more on those around them for information,
advice, and assistance.” Which of the following approaches to job design best reflects
this statement?
A) the relational perspective of work design
B) the job characteristics model
C) the proactive perspective of work design
D) high involvement work practices
Which of the following is the type of power a person has because of his or her position
in the formal organizational hierarchy?
A) legitimate power
B) coercive power
C) reward power
D) expert power
Sarah needs funding to research the efficacy of a certain drug for the treatment of
cancer. Though her initial trials have been inconclusive, Sarah is sure that the drug will
prove to be effective. However, the organizations she plans to approach for funding will
not be very impressed with the results of the previous trials and may withhold funding.
Sarah has to structure her proposal in such a way that she emphasizes the positives
about the drug and minimizes the negative information. Which of the following best
describes Sarah’s technique of writing her proposal?
A) framing
B) filtering
C) emotional appeal
D) information overload