Embezzlement and fraudulent filing of expenses are examples of employee theft.
Extraversion is the degree to which someone is sociable, talkative, assertive, and
comfortable in relationships with others.
A task force is a permanent committee or team formed to tackle a long-term problem
affecting several departments of an organization.
Research indicates that, for the most part, pay-for-performance programs show positive
results.
Upward communication is used to inform, direct, coordinate, and evaluate employees.
The first step in the strategic management process is analyzing the external
environment.
“All attractive people are productive. Abigail is attractive; therefore, Abigail is
productive.” This is an example of the halo effect.
In the management by objectives (MBO) process of goal setting, goals are ambiguous,
giving managers and employees more flexibility to respond to changing conditions.
One benefit of the matrix structure is that it creates a dual chain of command.
From a business perspective, a company’s ability to achieve its business goals and
increase long-term shareholder value by integrating economic, environmental, and
social opportunities into its business strategies is known as ________.
A) accountability
B) universality
C) equitability
D) sustainability
Which of the following is true of the impact of formal planning on organizational
performance?
A) Formal planning is associated with positive financial results.
B) Organizations that formally plan invariably outperform those that don’t plan.
C) The amount of planning done is more important to high performance than the quality
of planning and implementation.
D) Companies can start seeing the impact of formal planning on performance about a
year after starting the planning process.
According to the path-goal model, when Ginger spends time with the employees so
they can see that she is friendly and has concern for them, she displays which of the
following leadership styles?
A) considerate
B) supportive
C) participative
D) people-oriented
To which dimension of the organizational culture is workplace spirituality most closely
related?
A) outcome-orientation
B) innovation and risk taking
C) team orientation
D) people orientation
The ________ of conflict management argues that some conflict is absolutely necessary
for effective organizational performance.
A) traditional view
B) reactionist view
C) human relations view
D) interactionist view
Which of the following is an assumption associated with traditional goal setting?
A) Employees will be more motivated to try to attain goals that they helped set.
B) Clarity and specificity are preserved as the goals filter down through organizational
levels.
C) Top managers know what is best because they see the “big picture.”
D) Managers and employees together develop goals.
Odill intentionally included in his team individuals with opposing views, believing that
a variety of opinions made for better decisions. Odill has a(n) ________ view of
conflict.
A) human relations
B) liberal
C) traditional
D) interactionist
A standing plan is ________.
A) an ongoing plan that provides guidance for activities performed repeatedly
B) a plan that stands in place of a preferred plan in case of the failure of the latter
C) a one-time plan specifically designed to meet the needs of a unique situation
D) a flexible plan that sets out general guidelines for company strategy
As organizations become more flexible and responsive to environmental trends, there is
a distinct shift toward ________ decision making.
A) centralized
B) decentralized
C) concentrated
D) departmentalized
Which of the following is a characteristic of a matrix organization?
A) It conforms to the unity of command principle.
B) It consists of outside specialists who are temporarily hired to work on projects.
C) It has formal departments to which employees return after completing a project.
D) It is free of both internal and external boundaries.
Which of the following traditional organizational designs focuses on results by holding
division managers responsible for what happens to their products and services?
A) simple structure
B) functional structure
C) divisional structure
D) matrix structure
A manager’s analysis of the external environment can be improved by ________, which
involves screening information to detect emerging trends.
A) environmental scanning
B) environmental activism
C) critical path analysis
D) social screening
Mary dislikes having to convince prospective customers to buy products that she
believes are inferior to others in the market. However, she has sales targets for all
products, superior or otherwise, that she must meet in order to receive her commission.
Although Mary tries to meet the target sales for all products, she is torn between her
beliefs and the actions she must take. This inconsistency or incompatibility is known as
________.
A) negative feedback
B) difficult objectives
C) cognitive dissonance
D) management by objectives
Managers perform an external analysis so that they know about ________.
A) the firm’s basic beliefs and ethical priorities
B) what the competition is doing
C) what customers want
D) their organization’s core competencies
Unlike the United States, the change from one regime to another in foreign countries
can be less than peaceful. Differences in the ________ can lead to uncertainty and risk
for global managers.
A) economic environment
B) cultural environment
C) political/legal environment
D) demographic environment
Which of the following is important in effectively implementing the chosen alternative
in the decision-making process?
A) evaluating each alternative by using the established criteria
B) being creative while implementing the alternatives
C) allowing those impacted by the outcome to participate in the process
D) ignoring criticism concerning your chosen alternative
Amanda works as a technical support executive at ColorWare Systems. Which of the
following factors, if true, could trigger certain stereotypes about Amanda among her
co-workers, though not necessarily reflecting the way they feel or think about her?
A) Amanda does not believe in engaging in gossip about her coworkers.
B) Amanda prefers working late every evening to working over the weekend.
C) Amanda has a Swedish mother and an African American father.
D) Amanda tends to dominate discussions among her co-workers.
Which of the following managerial styles is traditionally considered to be masculine?
A) agreeable
B) leading by example
C) collaborative
D) inclusive