What can be said about a manager who believes that she can work hard and will meet
the productivity goals of her organization despite unfavorable conditions?
A) She has an external locus of control.
B) She has a high ego strength.
C) She has a weak ego strength.
D) She has an internal locus of control.
The ________ is an organizational structure made up of separate business units with
each unit having limited autonomy.
A) bureaucratic structure
B) simple structure
C) functional structure
D) divisional structure
Coworkers Bob and Tom were comparing checks on Friday. Bob saw that Tom’s was
significantly larger, which made Bob unhappy. Which theory best explains Bob’s
reaction?
A) Maslow’s hierarchy of needs theory
B) Herzberg’s two-factor theory
C) Adams’ equity theory
D) Vroom’s expectancy theory
If Rhonda is a charismatic leader, which of the following characteristics is she most
likely to possess?
A) a strong need to be in control
B) a lack of sensitivity to environmental constraints
C) an external locus of control
D) a willingness to take risks to achieve her vision
Which of the following groups includes individuals who were born between the years
1978-1994?
A) the Gen X-ers
B) the Gen Y-ers
C) the Baby Boomers
D) Pre-Millenials
An organization’s financial, physical, human, and intangible assets are known as its
________.
A) resources
B) capabilities
C) opportunities
D) core competencies
How can a cost leader use e-business to reduce costs?
A) It could automate purchasing and payment systems so that customers have detailed
status reports.
B) It could provide rapid online responses to service requests.
C) It could use Internet-based knowledge systems to shorten customer response times.
D) It could use Web-based inventory control systems that reduce storage costs.
Frank believes organizational effectiveness is more important to the organization than
organizational productivity. What could be the rationale behind this belief?
A) Organizational productivity is not a measure of organizational performance.
B) Organizational effectiveness is a measure of how well the organizational goals are
met.
C) Organizational productivity is not directly related to organizational output.
D) Organizational effectiveness is a quantitative measure of the input-output
relationship.
In the context of Maslow’s hierarchy of needs theory, when a company has a space
where employees can meet during breaks and catch up with each other, the company is
taking care of the employees’ ________ needs.
A) safety
B) self-actualization
C) social
D) psychological
Which of the following techniques for reducing resistance to change includes employee
counseling, therapy, new skills training, or a short paid leave of absence.
A) negotiation
B) facilitation and support
C) manipulation and co-optation
D) coercion
People who prefer segmentation are more likely to be satisfied and committed to their
jobs when offered options such as ________.
A) job sharing
B) company-sponsored family picnics
C) on-site child care
D) gym facilities
In terms of workplace diversity, the New Millennium has witnessed increased focus on
________.
A) complying with laws and regulations laid down by the Equal Employment
Opportunity Commission
B) assimilating minorities and women employees into the corporate setting
C) shifting from compliance to include everyone in diversification efforts
D) diversity and inclusion for business success, profitability, and growth
Which of the following types of managerial positions is most likely to involve clerical
duties?
A) supervisor
B) regional manager
C) project leader
D) president
Groups made up of employees connected by some common dimension of diversity are
known as ________.
A) employee work councils
B) employee resource groups
C) employee assistance teams
D) employee care programs
Martha is concerned with the degree to which managers focus on results rather than
techniques and the processes used to achieve those results. In other words, Martha is
concerned that the company will emphasize ________ over other dimensions of the
organizational culture.
A) stability
B) aggressiveness
C) attention to detail
D) outcome orientation
________ involves exchanging something of value for an agreement to lessen the
resistance to the change effort.
A) Negotiation
B) Manipulation and co-optation
C) Coercion
D) Facilitation and support
Organizational design is a process that involves decisions about ________.
A) work specialization and cost-leadership
B) chain of command and span of control
C) centralization and differentiation
D) departmentalization and diversification
Top-level managers are responsible for ________ strategies.
A) differentiation
B) corporate
C) competitive
D) functional
For American company Leather Exporters, first quarter sales in Italy were higher
compared to the preceding year but profits were down. What could account for this
difference?
A) a difference in the currency exchange rate
B) a change in the national leadership in Italy
C) a cultural change in Italian society
D) a reduction in trade barriers with Italy
Which of the following statements is true about group decision making?
A) It generates more complete information and knowledge.
B) It takes less time to reach a solution than it would an individual.
C) It prevents any one minority from dominating or influencing the final decision.
D) It is most suitable for matters that need to be critically evaluated.