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Affirmative action programs help ensure that decisions and practices enhance the
employment, upgrading, and retention of members from protected groups such as
minorities and females.
A virtual organization consists of temporary workers who telecommute.
Written essay and critical incident are performance appraisal methods.
Stress can be caused by personal factors and by job-related factors.
Informal communication is organizational communication not defined by the
organization's structural hierarchy.
Summer day camps and job sharing are types of family-friendly benefits that
organizations are offering today.
All other things unchanged, the narrower the span of control, the more efficient the
organization is.
Heinrich, a purchaser for an optics company in Germany, must place an order for
materials for use in its production process. He is most likely to order from ________.
A) a company within the European Union because there would be no barriers to trade
B) a company in the United States because we have the same quality as any European
company
C) a company in Switzerland because the Swiss are known for their fine detail work
D) a company in Asia because labor is cheaper there
Which of the following sources provides information which is comprehensive, formal,
and easy to file and retrieve?
A) oral reports
B) personal observations
C) online reports
D) written reports
According to Herzberg's two-factor theory, which of the following is a motivator?
A) working conditions
B) salary
C) responsibility
D) security
As the employees began to leave the meeting room, some were overheard grumbling
that those at the top were just profiteers, that it didn't make any difference to Leona if
employees lost their jobs. Which barrier to effective communications do these
statements represent?
A) language
B) information overload
C) defensiveness
D) filtering
The ________ approach to performance measurement was introduced as a way to
evaluate organizational performance from more than just the financial perspective.
A) market value
B) balance sheet
C) balanced scorecard
D) income statement
Margaret works mornings from 8 to 12:30. Her twin Marjorie comes in at noon and
works until 4:30. They share a desk and job responsibilities. The twins are ________.
A) using flextime
B) contingent workers
C) temporary employees
D) job-sharing
Irene was quite upset to learn her employer read her e-mails. She thought all her
messages were private. Which of the following arguments would best explain her
employer's actions?
A) Managers want to ensure company e-mail servers are not being used for personal
e-mails.
B) Managers want to be certain employees are not inadvertently passing on company
secrets.
C) Managers are looking for information that can later be used to terminate employees.
D) Managers monitor computer usage to justify system upgrades.
Which of the following is a benefit of global teams?
A) Communication problems are less likely in global teams.
B) Global teams usually have a greater diversity of ideas.
C) There is a greater trust among team members.
D) Stress and tension are uncommon in global teams.
Brenda is always ready with a story to tell about performance in her area.
Unfortunately, Brenda sometimes leaves out important facts and makes statements that
cannot be corroborated. Brenda is delivering ________.
A) personal observations
B) statistical reports
C) oral reports
D) written reports
Which of the following provides a framework for understanding diverse businesses and
helps managers establish priorities for allocating resources?
A) a differentiation matrix
B) vertical integration
C) a corporate portfolio matrix
D) a strategic business unit
In organizations, people who act as catalysts and assume the responsibility for
managing the change process are called ________.
A) change masters
B) change agents
C) change champions
D) change generators
Executives at Macromix have initiated a diversity skills training program to educate
employees about the importance of diversity at the workplace. Which of the following
should be the first step to be implemented in the program?
A) making employees aware of the assumptions and biases they may have
B) teaching people specific skills on how to communicate effectively with their fellow
employees
C) increasing employees' sensitivity and openness to those who are different from them
D) training employees on how to work effectively in a diverse work environment
Effectiveness is associated with ________.
A) reducing inventory
B) decreasing production time
C) doing the right things
D) doing things right
________ are groups of nominated or elected employees who must be consulted when
management makes decisions involving personnel.
A) Labor unions
B) Advisory boards
C) Work councils
D) Board representatives
