________ refers to the vertical expansion of a job by adding planning and evaluating
responsibilities.
A) Job enrichment
B) Job enlargement
C) Job scope
D) Job depth
“If it’s not one thing, it’s another. We just get used to doing things one way and suddenly
that’s not good enough anymore. It’s a new machine here, a new manager there,
changing customer demands-it never ends!” This is an example of ________.
A) the water over the dam metaphor
B) the calm waters metaphor
C) the white-water rapids metaphor
D) the falling water metaphor
Which of the following is the first step in MBO?
A) The organization’s overall objectives and strategies are formulated.
B) Unit managers collaboratively set specific objectives for their units with their
managers.
C) Action plans are specified and agreed upon by managers and employees.
D) Major objectives are allocated among divisional and departmental units.
If a bank estimates the capabilities of its employees who provide customer service prior
to implementing a new training program designed to change their method of providing
customer service, it is ________.
A) conducting an external analysis
B) formulating its competitive strategies
C) performing an internal analysis
D) performing an employee audit
Which of the following ISO standards is related to quality management?
A) ISO 9000
B) ISO 14000
C) ISO 8000
D) ISO 15000
Changes in eating habits are a ________ symptom of stress.
A) physical
B) psychological
C) behavioral
D) financial
Bob is a social butterfly. He often leaves his workstation to chat with coworkers. He
volunteers for every problem-solving team and enjoys planning the annual summer
employee picnic. Bob has ________.
A) a low need for safety
B) a high need for esteem
C) a low need for power
D) a high need for affiliation
Pat manages the customer care department of her firm. She is very happy with her team
of 15 customer care representatives who’ve all been consistently performing well.
Customer feedback was impressive and Pat is planning to give them good bonuses this
time around. As a manager, Pat believes it is important to let your subordinates know
when you are happy with their work. She does so, and also calls a meeting to discuss
what they can do to improve further. Pat is using communication for ________.
A) decision making
B) negotiation
C) motivation
D) expressing emotion
The management is thinking of joining hands with its one time rival, CG-VAK
Software, in order to gain access to new markets and technologies. By doing this, the
organization is nurturing a ________.
A) joint stock company
B) task force
C) community of practice
D) strategic partnership
It is Black Friday. Several people are waiting outside the popular electronics store for
someone to unlock the doors. These people constitute a(n) ________.
A) formal group
B) informal group
C) social group
D) crowd
Which of the following is a favorable condition that will facilitate a cultural change?
A) the organization has a huge workforce
B) the organization has a long existence
C) a dramatic crisis occurs
D) a stable leadership exists
In which of the following traditional training methods do employees work with an
experienced worker who provides information, support, and encouragement?
A) job rotation
B) experiential exercises
C) mentoring and coaching
D) on-the-job training
People in the accounting department generally arrive 15 minutes early. So does Valerie,
who is late today. This situation shows ________.
A) high consensus
B) low consensus
C) high consistency
D) low consistency
Which of the following managerial styles will Gen Y workers approve of and respond
to?
A) authoritarian
B) paternal
C) flexible
D) dictatorial
________ corrects the problem at once to get performance back on track.
A) Basic corrective action
B) Immediate corrective action
C) Verbal feedback
D) Disciplinary action
According to Hersey and Blanchard, a high task-low relationship situation calls for the
________ leadership style.
A) delegating
B) telling
C) participating
D) selling
Operant conditioning argues that ________.
A) behavior is learned through observation
B) all behavior has unintended consequences
C) behavior patterns are established in childhood
D) behavior is a function of its consequences
Which of the following needs is a lower-order need in Maslow’s hierarchy of needs
theory?
A) social
B) esteem
C) safety
D) self-actualization
Which of the following is true for Gen Y workers?
A) They are accepting of the prevailing order and style of working and easily fit into it.
B) They have a deep-seated need for boundaries and structure and dislike multitasking.
C) They are dedicated workers and follow office rules and dress codes strictly.
D) They are knowledgeable and willing workers, but do not compromise on their
personal lives.
According to Lewin, which of the following is the objective of refreezing?
A) directing behavior away from the change
B) hindering the existing equilibrium
C) eliminating the need for future change
D) stabilizing the new situation