Demographic characteristics such as differences in age, gender, race, etc. reflect
surface-level diversity among employees.
Evidence supports that job enrichment is by far the best method to motivate employees.
The least-preferred coworker questionnaire measures whether a leader is task or
relationship oriented.
The strength of the functional structure is that it focuses on results because managers
are responsible for what happens to their products and services.
People who prefer integration are more likely to respond positively to options such as
flextime and part-time hours.
Managers should not consider the standards when measuring the actual performance of
employees.
Tim is a candidate for an automotive mechanic’s position. He is asked to deconstruct
and reconstruct part of an engine motor to demonstrate his skill. This is an example of
a(n) ________.
A) aptitude test
B) performance-simulation test
C) intelligence test
D) psychometric test
If Victoria asks some employees to share jobs or perform their jobs on a part-time basis,
she would be ________.
A) firing employees.
B) encouraging layoffs
C) reducing the workweeks
D) encouraging early retirements
Herzberg called the factors that create job dissatisfaction ________ factors; when these
factors are adequate, people won’t be dissatisfied, but they won’t be satisfied either.
A) intrinsic
B) hygiene
C) motivating
D) dissatisfiers
Most idea champions ________.
A) have extremely high self-confidence
B) are lethargic
C) avoid risks
D) are relenting
Which of the following actions accurately reflects the reinforcement theory of
motivation?
A) A company’s policy of cutting a day’s pay if an employee reports to work later than
10.30 A.M.
B) A company’s policy of giving its sales staff cash coupons for exceeding their daily
targets.
C) A company initiating a process of job redesign to engage its employees better.
D) A company setting specific and difficult goals and ensuring that employees accept
them.
One section of Jose’s company’s business plan involves setting up a foreign subsidiary.
This arrangement involves ________.
A) making products domestically and selling them abroad
B) Jose’s company giving the foreign subsidiary the right to use its brand name
C) directly investing in a foreign country
D) minimum global investment
In workplace jargon, the term “glass ceiling” refers to ________.
A) the perceived difference in cognitive abilities between male and female employees
B) the theoretical organizational level beyond which no discrimination exists
C) the cumulative difference between opportunities and rewards offered to male and
female employees
D) the invisible barrier that separates women and minorities from top management
positions
Frederick Herzberg’s two-factor theory proposes that ________.
A) intrinsic factors cause job dissatisfaction
B) extrinsic factors have the maximum effect on job satisfaction
C) extrinsic factors are associated with job dissatisfaction
D) intrinsic factors have little effect on job satisfaction
Sam is the manager at a department store. He has 20 employees working under him
who are mostly unhappy and discontented with the way he threatens them for even
minor errors. Which of the following statements is likely to be true about Sam?
A) Sam is a transactional leader.
B) Sam is using coercive power to get the job done.
C) Sam is a telling leader.
D) Sam is using referent power to get the job done.
Over the years, managers at Wilson’s Retail have discovered that the sales staff in the
retail areas have the best insights into what customers want and how they shop.
Wilson’s uses these insights to design its retail spaces and decide which products to
stock. To make the sharing of information easier, Wilson’s encourages an open
communication network, where information flows freely between and among staff and
managers. Which of the following communication networks does Wilson’s use?
A) chain
B) wheel
C) all-channel
D) downward
Turnover is high among new hires at Stewart’s company. At one exit interview, Stewart
asked the departing new hire why she was leaving so soon. Which of the following
statements is the most likely response?
A) The company has a strong labor union so the majority of the decisions are dictated
by collective bargaining.
B) There is a recession in the economy that has severely affected employment levels
across the country.
C) The higher level employees repeatedly overemphasize the company’s positive points
while interviewing candidates.
D) The company does not have good decruitment policies in place.
The final step in the decision-making process is to ________.
A) determine the criteria for the next decision
B) analyze the process of allocating weights to the decision criteria
C) evaluate the outcome of the decision
D) implement the chosen alternative
The ________ view of social responsibility holds that management’s only social
responsibility is to maximize profits.
A) socioeconomic
B) classical
C) sociocultural
D) neoclassical
Contours, Inc., knows each drill bit can cut approximately 100,000 holes before the
hole size is smaller than the print specification so it changes drill bits after 95,000 uses.
Contours, Inc., is using ________ control.
A) preventive
B) predictive
C) feedforward
D) concurrent
Large organizations tend to have more ________ than smaller organizations.
A) specialization
B) departmentalization
C) centralization
D) rules and regulations
Which of the following ratios examines the organization’s use of debt to finance its
assets and its ability to meet the interest payments on the debt?
A) liquidity ratios
B) leverage ratios
C) profitability
D) activity ratios
In Malbadia, a central committee formed by the political powers decides what products
and how many of each will be produced. This situation is typical of ________.
A) a free market economy
B) a freely planned economy
C) a free enterprise economy
D) a planned economy
Patrick expects that each person he hires for his online business to be involved in
studying trends involving new technology, competitors, and customers. These
employees are involved in ________.
A) external analysis
B) internal analysis
C) customer analysis
D) industry analysis
Describe the three main types of managerial skills identified by Robert Katz. Which
skills are most important to each level of management, and why?
What is universality of management? Why is it important?
Write a short essay on work specialization. How does specialization affect productivity?
How does it affect a firm’s cost structure?
Identify the six steps in the strategic management process and briefly explain what
happens in each step.
Describe the characteristics of Gen Y employees. What challenges do managers face in
dealing with Gen Y employees and how can management address these?
Define environmental uncertainty. Briefly discuss the dimensions of environmental
uncertainty.