Which of the following would make Mary realize that the company where she works
has a strong culture?
A) Values are limited to the top management.
B) Upper management sends contradictory messages about what is important.
C) Most employees are aware of company history.
D) Shared values and behaviors are not connected.
In terms of organizational design, external boundaries refer to the boundaries that
separate ________.
A) an organization’s permanent workforce from its contingent workforce
B) an organization’s top-management from its middle- and lower-management
C) an organization from its customers, suppliers, and other stakeholders
D) an organization from its divisions in other countries
Jack moved to China to manage his company’s production facility there. Immediately
he instituted the company practice of recognizing an employee of the month. The
Chinese employees were horrified. Why might this be so?
A) The employees are acting on their national cultural influences.
B) Each employee took the competition seriously and wanted to win the recognition.
C) None of them wanted to lose face by not being recognized.
D) The company culture was stronger than their national culture.
Cheryl’s company wants to grow without incurring costs for a new office building,
equipment, or parking lots. Which would be the best option for the company?
A) It can give its employees the option of telecommuting.
B) It can adopt the open innovation approach.
C) It can enter into a strategic partnership.
D) It can compress the workweek of its employees.
________ departmentalization is based on the product or customer flow through the
organization.
A) Product
B) Functional
C) Process
D) Customer
________ skills involve the ability to work well with other people, both individually
and in a group.
A) Technical
B) Assessment
C) Planning
D) Interpersonal
Sandy is very good at precise work. He does not tire of repetitive work as easily as
some of the others. However, when faced with a new problem that requires an
innovative solution, his performance is not satisfactory. Sandy’s personality is likely to
be classified as a(n) ________ type.
A) sensing
B) feeling
C) introvert
D) intuitive
In his report, Wade described the strengths and weaknesses of each of his subordinates.
He made a note of their past performances and the potential they displayed. He even
provided suggestions for their improvements. Wade is using the ________ method of
conducting a performance appraisal.
A) graphic rating scale
B) written essay
C) multiperson comparison
D) behaviorally anchored rating scale
What are the three main types of corporate strategies?
A) stability, focus, and turnaround
B) growth, stability, and renewal
C) growth, cost leadership, and differentiation
D) stability, differentiation, and focus
When an organization continues serving the same clients by offering the same product
or service, maintaining market share, and sustaining the organization’s current business
operations, it is following a ________ strategy.
A) renewal
B) stability
C) retrenchment
D) turnaround
Under what approach does the organization work to meet the environmental demands of
multiple groups of people including employees, suppliers, or the community?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
Marco works for a multinational corporation as a plant manager but must receive
approval from the home office for any management changes to production processes.
Marco most likely works for ________.
A) a global company
B) a multidomestic corporation
C) an polycentric company
D) a transnational company
Behavior patterns expected of someone occupying a given position in a social unit is
called a ________.
A) role
B) status
C) norm
D) persona
Samanex Corporation maintains production facilities in 13 different countries on three
continents. Each facility is managed by a native of the country where it is located. This
practice is indicative of a(n) ________ attitude.
A) ethnocentric
B) geocentric
C) polycentric
D) multicentric
Which of the following describes the leadership style in which the leader generally
gives the group complete freedom to make decisions and complete the work in
whatever way it sees fit?
A) facilitative style
B) delegative style
C) democratic style
D) laissez-faire style
Departmentalization based on ________ groups jobs on the basis of territory or
physical location.
A) customer
B) product
C) geography
D) process