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80. Freedom from criterion deficiency of performance appraisals refers to the extent to which: a. standards relate to the overall objectives of the organization. b. standards capture the entire range of an employee’s responsibilities. c. individuals tend to maintain a […]

1. Managers need to constantly engage in a dialogue with their subordinates. a. True b. False 2. Most performance appraisals focus on long-term improvement, rather than short-term achievements. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: […]

“It is late at night before your scheduled vacation. You are all packed and ready to go to bed.You get a phone call from the plant asking you to come in and handle a problem that only you can address. […]

Because management positions are more difficult to evaluate and involve certain demandsnot found in jobs at the lower levels, some organizations do not attempt to include them in their job evaluation programs for hourly employees. a. True b. False Federal […]

Many high-performance work systems begin with highly directive recruitment and selection practices. a. True b. False A comprehensive training program to prevent discrimination would include all of the following EXCEPT: a. understanding the prohibitions of EEO laws. b. how to […]

An employee’s relative worth can be determined by: a. job analysis. b. labor market conditions. c. wage-rate surveys. d. an effective performance appraisal system. Answer: d A supervisor in a romantic relationship with a subordinate becomes immediately vulnerable to a […]

Hiring someone outside the company to perform tasks that could be done internally is known as: a. outplacement. b. contracting. c. outsourcing. d. employee leasing. Answer: c Answer: With an open-door policy, decisions tend to be consistent across managers. a. […]

____ helps eliminate the obsession with grades and, instead, encourages employees to move to jobs they can develop in their careers and add value to the organization. a. Red circling b. Broadbanding c. Pay ranging d. Factor comparison Bargaining on […]

Elements of the compensation package are said to have _____ when an employee’s high performance leads to monetary rewards that are valued. a. validity b. consistency c. instrumentality d. reliability Constructs, or traits, include all of the following EXCEPT: a. […]

Under the Occupational Safety and Health Act (OSHA), only employers, not employees, have to comply with all applicable OSHA standards. a. True b. False The Social Security Administration administers the ______________ program. a. Childcare b. ERISA c. Medicare d. SNL […]

Predictive validity is assessed when the test scores of job applicants are held against the performance data of existing employees. a. True b. False A domestic firm, like Honda, General Electric, or Procter & Gamble, that builds on existing capabilities […]

_____ is the most commonly used search tactic by job seekers and recruiters to make job seekers aware of new positions. a. Postal advertising b. Mobile recruiting c. The Internet d. The Newspaper Effectiveness of recruiters is often the main […]

Work arrangement programs involving a work schedule that differs from normal workweek schedules of 9 to 5, five days a week, include all of the following EXCEPT: a. the compressed workweek. b. flextime. c. job sharing. d. job enrichment. A […]

Research clearly shows that noncash incentive awards are most effective as motivators when the award is combined with a meaningful employee recognition program. a. True b. False The Americans with Disabilities Act explicitly states that: a. employers may not test […]

Instructional objectives are the key components in designing a training program. a. True b. False Legally, an affirmative action program is required when: a. a firm has 25 or more employees. b. a firm wants to expand its workforce. c. […]

Executive base salaries represent between _____ percent of the total annual compensation. a. 10 and 20 b. 20 and 30 c. 30 and 40 d. 40 and 50 The job classification system is used commonly by smaller employers. a. True […]

The first step in strategic planning of a firm involves establishing a mission, vision, and values for the firm. a. True b. False No citations are issued in connection with a consultation; however, the consultant’s files may be used to […]

In the _____ to decision making, those making the selection decision review all the data on the applicants. a. statistical approach b. clinical approach c. subjective iterative approach d. demonstrated approach Employers pay a fixed annual fee to a health […]

Expectancy theory predicts that people expect to be paid as much or more than individuals in a similar job class. a. True b. False Under a straight piecework plan, if five minutes is the standard time to produce one unit […]

Federal guidelines and court decisions now permit that performance requirements of a job may be based on invalid job-related criteria. a. True b. False Answer: False Critical success factors for a low-cost strategy include efficiency, productivity, and minimizing waste. Answer: […]

Third-country nationals are individuals workingaway from a company’s home country. a. True b. False _____ of the fifty U.S. states maintain an employment agency that administers its unemployment insurance program. a. A few b. About half c. The majority d. […]

Host-based pay is compensation that is equivalent to that earned by employees in the country where the expatriate is assigned. a. True b. False The NLRB v Weingarten ruling requires that nonunion employees always be the cause of the right […]

An employer has 80 employees. A certification election was held and only 40 employees actually voted. At least, ____ employees must vote “no” for the union to lose the election. a. 18 b. 19 c. 20 d. 21 Developmental purposes […]

Discipline programs designed to motivate an employee to correct his or her misconduct voluntarily are known as: a. hot-stove programs. b. progressive discipline programs. c. respect-discipline programs. d. step help programs. English is almost universally accepted as the language for […]

Identify a warning sign of a weak talent bench. a. Promotions are made quickly. b. Key positions are filled internally. c. Key positions are filled externally. d. Promotions are made objectively. Identify a benefit of panel interviews. a. Cost-efficiency b. […]

In a work system with a high degree of horizontal fit, adjusting one HR practice is not likely to substantially impact the other components of the work system. a. True b. False A pension plan where contributions are made jointly […]

Reactive changes are strategic changes initiated by managers in response to external forces that have already affected a company’s performance. a. True b. False According to Herzberg, managers can enrich the jobs of employees by: a. adding more responsibility to […]

U.S. citizens sent by a U.S. company to work abroad are called: a. host-country nationals. b. third-country nationals. c. international managers. d. expatriates. Many successful individuals find that their career paths are due to their circumstances rather than planning. a. […]

a. 50 percent b. 30 percent c. 10 percent d. 2 percent 48. The national identities of products are blurring due to the effect of: a. globalization. b. nearshoring. c. downsizing. d. furloughing. ANSWER: a POINTS: 1 DIFFICULTY: Moderate LEARNING […]

1. In general, many companies are realizing a diminished demand for touch labor and an increasing demand for knowledge work. a. True b. False 2. Knowledge workers are employees whose responsibilities include only problem-solving. a. True b. False ANSWER: False […]

a. $1.95 b. $2.55 c. $2.95 d. $3.15 73. A study on bonus versus actual pay raises showed that improving one’s pay through merit increases by 1 percent would increase future performance by ____ percent. a. 2 b. 5 c. […]

1. Historically, incentive plans have not been a major element of strategic compensation management. a. True b. False 2. The performance threshold in incentive plans is the name given to the amount awarded to an employer. a. True b. False […]

1. Benefits generally account for approximately 14 percent of payroll costs. a. True b. False 2. Surveys show that employees who are satisfied with their benefits are more likely to be satisfied with their jobs. a. True b. False ANSWER: […]

80. Which of the following benefits is NOT a legally required employee benefit? a. Employer contributions to Social Security b. Employer contributions to unemployment insurance c. Employer contributions to workers’ compensation insurance d. Employer contributions to minimum life insurance ANSWER: […]

1. Employee morale can be affected by accidents and illnesses attributed to a workplace. a. True b. False 2. Back injuries are a nation’s number one workplace safety problem. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING […]

74. The Occupational Safety and Health Administration (OSHA) considers inspection of imminent danger situations as a ____ priority. a. first-level b. second-level c. third-level d. fourth-level ANSWER: a POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: MGHR.SNEL.17.12-1 NATIONAL STANDARDS: United States – […]

79. It is estimated that _____ of employees in the United States work without benefit of an employment contract. a. 20 percent b. 40 percent c. 89 percent d. 66 percent ANSWER: d POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: MGHR.SNEL.17.13-1 […]

1. Employee rights can be defined as the guarantees of fair treatment that workers expect in return for their services to an employer. a. True b. False 2. In law, negligence is the failure to use a reasonable amount of […]

a. The Sherman Act b. The Railway Labor Act c. The Taft-Hartley Act d. The Landrum-Griffin Act 82. Which act establishes the Bill of Rights for Union Members and requires unions to submit the financial reports to the Secretary of […]

1. The primary purpose of the Railway Labor Act (RLA) is to allow railroad unions to organize and bargain collectively. a. True b. False 2. The fundamental purpose of the Norris-LaGuardia Act was to remove the state courts from the […]

119. Developing likely union proposals, lists of demands, and a contingency plan for operating in the event of a strike are part of: a. a union’s bargaining strategy. b. an employer’s bargaining strategy. c. compulsory binding arbitration. d. good faith […]

67. The source of overseas employees that provides the advantages of less cost and greater facility in the language is: a. host-country nationals. b. home-country nationals. c. third-country nationals. d. expatriates. 68. If General Motors, an American MNC, transferred Karl […]

1. A multidomestic corporation is essentially a domestic firm that builds on its existing capabilities to penetrate overseas markets. a. True b. False 2. In some countries, night shifts are taboo. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: […]

1. The primary principles that underlie a high-performance work system are egalitarianism and engagement, shared information and trust, knowledge development, and performance-reward linkage. a. True b. False 2. Today’s organizations are relying on the expertise and initiative of employees to […]

56. Which of the following is NOT a typical method of increasing the power of employees? a. Job enlargement b. Enrichment c. Standardization d. Relying on self-managed teams ANSWER: c POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: MGHR.SNEL.17.16-1 NATIONAL STANDARDS: United […]

a. environmental scanning. b. trend analysis. c. cultural audit. d. behavioral modeling. 53. Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers are known as: a. individual competencies. b. core capabilities. c. […]

1. Strategic planning involves a set of procedures for making decisions about an organization’s long-term goals and strategies. a. True b. False 2. Human resource planning (HRP) refers to the process of recruitment and selection that caters to the welfare […]

1. Equal employment opportunity refers to actions required of employers to correct past discrimination against minorities. a. True b. False 2. The Equal Pay Act makes it illegal to discriminate against people in terms of the pay, employee benefits, and […]

71. Title VII provisions for religion: a. require employers to make reasonable accommodations for religious observance or practice. b. consider religion to be a bona fide occupational qualification. c. require employers to grant complete religious freedom in employment situatuions in […]

a. is of psychological importance as it provides status to the employee. b. indicates the level within the occupational hierarchy occupied by the jobholder. c. may indicate the basic duties involved in the job. d. all of these are correct. […]

1. Because a job analysis includes information about the requirements of someone performing a job, it provides the criteria for evaluating the people who do the work. a. True b. False 2. A statement of the different duties, tasks, and […]

68. The approach to recruitment that informs applicants about all aspects of a job, including both its desirable and undesirable facets, is called: a. honesty recruiting. b. a realistic job preview. c. balance recruiting. d. a negative or positive job […]

1. Most American clothing makers have outsourced or offshored work because the quality of the items produced is much greater when manufactured outside the United States. a. True b. False 2. Recruiting strategies and their effectiveness generally remain constant over […]

1. While the overall selection process is the responsibility of the HR department, line managers often make the final decision about hiring personnel into their unit. a. True b. False 2. The number of steps in the selection process and […]

81. The Uniform Guidelines recognizes and accepts all of the following approaches to validation EXCEPT: a. criterion-related validity. b. content validity. c. utility validity. d. construct validity. ANSWER: c POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: MGHR.SNEL.17.6-5 NATIONAL STANDARDS: United States […]

64. Person analysis: a. helps organizations in reviewing the job description and specifications to identify the task performed. b. helps organizations avoid the mistake of sending all employees into training when some do not need it. c. involves self-improvement and […]

1. If employees consistently achieve their productivity objectives, it might be a signal that training is needed. a. True b. False 2. Training is oriented toward broadening employees’ individual skills for future responsibilities. a. True b. False ANSWER: False POINTS: […]

118. Red circle rates above the maximum for the range can result because: a. promotional opportunities are plentiful. b. employees have high seniority. c. employees are demoted. d. grades are added to the range. ANSWER: b POINTS: 1 DIFFICULTY: Easy […]

1. Strategic compensation is the term used for all the processes used to determine the market rates to pay employees. a. True b. False 2. If rates of pay are high, which creates a large applicant pool, then organizations may […]

80. There is reason to believe that pay secrecy can do all of the following EXCEPT: a. generate distrust in the compensation system. b. reduce employee motivation. c. inhibit organizational effectiveness. d. generate feelings of commitment. ANSWER: d POINTS: 1 […]

Training delivered to trainees when and where they need it to do their jobs is known as: a. cross-training . b. apprenticeship training. c. just-in-time training. d. on-the-job training. Answer: c Answer: In a dispute, it is the arbitrator’s responsibility […]

Job enrichment can improve employee performance in cases of dissatisfaction with pay and benefits. a. True b. False Most organizing campaigns are begun by employees rather than by union organizers. a. True b. False Answer: True In recent years, there […]

Under the Family and Medical Leave Act (FMLA), employees are eligible to take leave if they have worked for theiremployers for at least twelve months, have at least _____ hours of service, and work inorganizations that have 50 or more […]

Managers are concerned that the expertise of employees will be rapidly drained from their companies because: a. recruitment of minorities is increasing. b. large portions of American workers are nearing retirement. c. older workers’ are becoming more resistant to flexible […]

Typically, in a 401(k) savings plan, an employer matches an employee contribution at the rate of 25 to 50 cents for every worker dollar contributed. a. True b. False Which of the following acts financially rewards whistle-blowers who expose fraud […]

Documentation of an employee’s misconduct includes stating the improvement expected by the employer. a. True b. False A study on bonusversus actual pay raises showed that improving one’s pay through merit increases by 1 percent would increase future performance by […]

Employees are most likely to seek unionization if they believe that doing so will achieve results that they cannot achieve acting individually. a. True b. False Return on investment is the amount of money a company saves by avoiding training […]

The first step in choosing an HRIS is for the HR personnel to: a. evaluate the most time-consuming tasks. b. examine the user-friendliness of the software. c. calculate the cost savings in using an HRIS. d. calculate the time required […]

Content validity is the most complicated type of validity to assess. a. True b. False Employees indicate their willingness to be represented by a union by signing a(n): a. stipulation card. b. agreement card. c. authorization card. d. selection card. […]

The Glass Ceiling Act: a. never made it out of congressional committee. b. was declared unconstitutional by the U.S. Supreme Court. c. protects only white females. d. created the Glass Ceiling Commission. Family-friendly practices include offering flexible hours, telecommuting, and […]

The right of privacy, which is recognized by law and legal commentary, includes the general principle of personal autonomy and largely involves an individual’s right to be left alone. a. True b. False Basic skills training includes all of the […]

Upper-level operational managers have traditionally been the bedrockfor encouraging health and safety in their organizations. a. True b. False There is a correlation between the recruitment success of an organization and: a. formal and informal recruitment sources. b. the accuracy […]

Clauses in labor agreements that provide for quarterly cost-of-living adjustments in wages, basing the adjustments on changes in the consumer price indexare known as: a. maintenance clauses. b. escalator clauses. c. roll-up clauses. d. guarantee clauses. If a manager rates […]

Psychological principles of learning refer to the characteristics of training programs that help employees grasp new material, make sense of it in their own lives, and transfer it back to their jobs. a. True b. False Trade schools can be […]

Federal and state courts generally view the privacy rights of employees as: a. minimal. b. nearly absolute. c. mostly contractual. d. increasingly dominant. Looking on the Internet is the most commonly used search tactic by job seekers. a. True b. […]

Wages of unionized employees are generally higher than those of nonunion employees. a. True b. False One of the drawbacks of pre-employment testing is that it creates the potential for _____. a. cross-validation b. legal challenges c. employer misunderstanding d. […]

Which of the following does NOTrepresent a cultural change emerging in organizations? a. An increased concern for privacy b. Changing attitudes toward work c. Balancing work and family demands d. Accommodating unemployed workers Advertisements can achieve selectivity in attracting applicants. […]

A firm€s top _____ manager is in a good position to be the chief ethics officer of the firm. a. HR b. finance c. production d. marketing Older workers are generally undependable and operate like free agents. a. True b. […]

Glass ceiling audits are conducted by the Department of Labor to identify practices that hinder the upward mobility of women and minorities. a. True b. False The Delphi technique: a. is an attempt to decrease subjectivity of forecasts. b. is […]

In the field of labor relations, unfair labor practices (ULPs) involve violations of safety practices. a. True b. False When the organization pays wages that are relatively equal to that of other employers for similar work, it is the basis […]

The principle of shared information is part of the implementation of a command and control work system. a. True b. False Concurrent validity involves testing applicants and obtaining criterion data after they have been on the job for some indefinite […]

Executive-base salaries represent between 10 and 20 percent of total annual compensation. a. True b. False The extent to which good performance on a test correlates with high marks on a performance review is an example of: a. criterion-related validity. […]

Surveys show that employees who are satisfied with their benefits are more likely to be satisfied with their jobs. a. True b. False Job design objectives that emphasize industrial engineering considerations concentrate on the study of work cycles to determine […]

According to the Uniform Guidelines, a rule of thumb that identifies selection practices that favor a disproportionate number of nonprotected class members is the: a. two-thirds rule. b. acid-test rule. c. ratio rule. d. four-fifths rule. Ethics can be defined […]

Instrumentality refers to: a. wage rates of acceptable level. b. development of both internal and external pay equity. c. wage rates above the pay range maximum. d. rewards that are valued and motivate employees. Answer: d Answer: A major drawback […]

A behavioral description interview is more effective than a situational interview for: a. lower-level positions. b. higher-level positions. c. recent college graduates. d. first line supervisors. Lack of personal fulfillment in a job may be a symptom of: a. a […]

Analyzing the elements in a work cycle that make up a particular job activity and determining the time required to complete each element is called: a. job analysis. b. industrial engineering. c. human engineering. d. job design. The Fair Labor […]

To accommodate the individual needs of employees, it would be desirable for employers to implement a cafeteria plan. a. True b. False Organizations of physicians and other health care professionals that provide a wide range of services to subscribers on […]

Which system of job evaluation is being used when cards that list the duties and responsibilities of the job are arranged by raters in order of the importance of the job? a. Point method b. Job ranking c. Job grade […]

High-performance work systems combine the talents of employees and rapidly deploy them in new assignments with maximum flexibility in order to focus on which of the following criteria? a. Valuable b. Rare c. Organized d. Difficult to imitate A bargaining […]

Under which method of analyzing jobs would you videotape jobs for later study? a. Interviews b. Questionnaires c. Observation d. Diaries Answer: c Answer: Involving employees in decision making and giving them the power to act tends to decrease employee […]

Pay levels are limited in part by: a. the organization’s profits and the productivity of employees. b. collective bargaining limitations. c. strategic compensation planning. d. the mobility of employee skills. It is not uncommon for firms to attempt to gain […]

Under a differential piece rate, employees whose productionperformanceexceeds the standard output receive a higher rate for all of their work than the rate paid to those who do not exceed the standard. a. True b. False The expectations of a […]

Because of the physical differences between the genders, physical ability tests should be carefully validated on the basis of the essential functions of the job. a. True b. False Answer: True Which of the following is the dominant principle governing […]

In an environment of shared information, the richest communication occurs face to face. a. True b. False _____is the process of adding a greater variety of tasks to a job. a. Job enrichment b. Job enlargement c. Job rotation d. […]

The first federal law pertaining to labor relations was the: a. Norris-LaGuardia Act. b. Railway Labor Act. c. Taft-Hartley Act. d. Wagner Act. Employees are comfortable with the employee stock ownership plan because the federally established Pension Benefit Guaranty Corporation […]

Which of the following statements is NOT true of whistle-blowing? a. Employees engage in whistle-blowing when they report an employer’s illegal actions b. Employers cannot discharge employees for reporting corporate wrongdoings. c. Employers can discipline, but not discharge employees for […]

Trade schools can be a good source of applicants even for high level positions within organizations. a. True b. False Employees desiring domestic companion benefits typically must sign: a. a writ of Common Domestic Marriage. b. an Affidavit of Domestic […]

The appropriate training method for factual materials is: a. lecture. b. simulation. c. on-the-job training. d. apprenticeship. Family-friendly work options include all of the following EXCEPT: a. day care. b. spousal benefits. c. parental leave. d. job sharing. Answer: b […]

Management rights might include any provision agreed to by the union, and which is not restricted by law. a. True b. False The Social Security insurance program is funded by: a. employer contributions. b. Old Age, Survivors, and Disability Insurance […]

Energized organizing results in unions targeting immigrants, among other ignored work groups. a. True b. False Although some government programs provide money to people with partial disabilities or short-term disabilities, Social Security does not. a. True b. False Answer: True […]

The Balanced Scorecard approach integrates four categories: financial, customer, process, and learning measures. a. True b. False The strategies companies are pursuing today increasingly involve one or more elements of globalization. a. True b. False Answer: True Utility refers to: […]

Common methods of analyzing jobs include interviews, questionnaires, observation, and diaries. a. True b. False Employees may not believe that their compensation is tied to effort and performance, and they may not be able to differentiate between merit pay and […]

When the first two steps fail while implementing positive discipline, decision-making leave is provided, which is a paid leave. a. True b. False _____ is the process of keeping track of and maintaining relationships with former employees to see if […]

Identify a warning sign of a weak talent bench. a. Promotions are made quickly. b. Key positions are filled internally. c. Key positions are filled externally. d. Promotions are made objectively. _____ change is initiated by management to take advantage […]

One of the goals of discipline is that it should be considered as training that molds and strengthens desirable conduct, corrects undesirable conduct, and helps in developing self-control. a. True b. False Codetermination refers to the training an expatriate manager […]

Management rights within a labor agreement include: a. the legal injunction. b. the authority to set pay rates and hours of work. c. the authority to discharge union employees under “employment-at-will.” d. the conditions of employment over which management is […]

Which of the following is one of the largest expenditures of service companies? a. Production costs b. Marketing costs c. Labor costs d. Distribution costs Occupational Safety andHealthAdministration (OSHA) violations are categorized into three types: willful, intentional, and non-intentional. a. […]

Some organizations believe that appraisals are useful : a. as a warning to inexperienced employees. b. only for highly effective or ineffective employees. c. only for veteran employees. d. for employees nearing retirement. Behavior modeling is based on the principle […]

A process audit is used to determine whether a high-performance work system has been implemented as designed. a. True b. False If a work sample test includes major job functions and predicts job success, it has construct validity. a. True […]

The number of injuries and illnesses per 100 full-time employees during a given year is the _____. a. illness rate b. accident rate c. incidence rate d. safety rate Downsizing is often used by organizations for the planned elimination of […]

In which of the following ways are labor force and its demographics expected to change? a. Minorities will make up a smaller share of the U.S. labor force than they did in the past. b. Women will make up a […]

The fact that people make comparisons to others is central to: a. expectancy theory. b. the need for pay secrecy. c. pay-for-performance programs. d. equity theory. In absolute terms, the United States remains the world€s most productive nation, even when […]

The four phases of a systematic approach to training are: a. needs assessment, program design, program implementation, and evaluation. b. organization analysis, task analysis, person analysis, and performance analysis. c. needs assessment, person assessment, program implementation, and evaluation. d. organization […]

According to the Workers’ Adjustment Retraining and Notification Act, notice of closure or layoff affecting 50 or more full-time workers must be given to the highest elected local official. a. True b. False Mandatory bargaining subjects include pay, conditions of […]

Executives who coach, advise, and encourage individuals of a lesser rank are referred to as: a. executive coaches. b. mentors. c. HR recruiters. d. leaders. A coach who recruits a basketball player who has superb shooting skills but lacks ball-handling […]

An arbitration award should include not just a decision, but the rationale for it, in order to provide guidance for future interpretation. a. True b. False Nearly all companies have career development programs designed for repatriating employees. a. True b. […]

The worth of a job, as it is determined by its comparative worth with jobs in other firms, is an external factor in the wage mix. a. True b. False Which of the following compensation options would not qualify under […]

Which of the following does NOTrepresent a cultural change emerging in organizations? a. An increased concern for privacy b. Changing attitudes toward work c. Balancing work and family demands d. Accommodating unemployed workers Federal law requires comprehensive background checks for […]

Under a straight commission plan, compensation is based entirely on a percentage of sales. a. True b. False The federal wage law that is criticized for a rule that allows minimum pay to be based on the prevailing rate, which […]

Which of the following is NOT an element of organizational growth? a. Increased employee productivity b. Large number of employees c. Employees developing or acquiring new skills d. High employee turnover rate €The mixed-standard scale method evaluates traits according to […]

HR managers can establish personal credibility by developing good relationships with people both internal and external to a firm. a. True b. False _____ is the way by which most job positions are filled. a. Advertising b. The Internet c. […]

The glass ceiling represents practical barriers to entry-level employment for women and minorities. a. True b. False The type of interview that allows the applicant maximum amount of freedom in determining the course of the discussion is the: a. nondirective […]

A _____ marks the end of promotions. a. content plateau b. structural plateau c. life plateau d. sabbatical plateau The capacity of an organization to continuously act and change in pursuit of sustainable competitive advantage is known as: a. coordination […]

Technology, transportation, communications, and utilities industries tend to spendthe least on training. a. True b. False The Equal Employment Opportunity Commission consists of one commissioner from each state and a general counsel. a. True b. False Answer: False When pursuing […]

Critical incident analysis is an organization-specific list of tasks and their descriptions that are used as a basis to identify components of a job. a. True b. False Under the law, discrimination charges must be filed within _____ days of […]

_____ encompasses employee wages and salaries, incentives, bonuses, and commissions. a. Nonfinancial compensation b. Indirect compensation c. Direct compensation d. Component compensation If 100 resumes were obtained from an employment agency and 17 of the applicants submitting those resumes were […]

Recently, the Union of Needletraders, Industrial, and Textile Employees (UNITE) merged with _____. a. the United Auto Workers b. the Teamsters c. Hotel Employees and Restaurant Employees d. the Service Employees International Union Which of the following is the major […]

Which of the following is inappropriate on an application form? a. Asking the applicant to provide high school, college, and post-college attendance b. Asking the applicant to disclose any prior arrests c. Asking the applicant to provide names, addresses, and […]

Developing likely union proposals, lists of demands, and a contingency plan for operating in the event of a strike are part of: a. a union’s bargaining strategy. b. an employer’s bargaining strategy. c. compulsory binding arbitration. d. good faith bargaining. […]

For most companies, the transnational form represents an ideal, rather than a reality. a. True b. False The Lilly Ledbetter Fair Pay Act states that the 180-day statute of limitations for filing an equal-pay lawsuit with the Equal Employment Opportunity […]

According to a recent report by the American Management Association,more than a quarter of employers have fired workers for misusing e-mail. a. True b. False Companies may match employee contributions to a 401(k) with cash or company stock. a. True […]

Under the Fair Labor Standards Act, most of hourly workers involved in interstate commerce are considered nonexempt. a. True b. False According to a National Highway Traffic Safety Administration study, people who send text messages while driving are _____ times […]

Which of the following is NOT a synergistic team characteristic? a. Support b. Consensus c. Acceptance d. Agreement Which of the following is NOT a competitive challenge within the Human Resources Management framework? a. Changes in the marketplace b. Globalization […]

According to 7-S framework analysis, which of following is NOT in the “Hard S”category? a. Strategy b. Shared values c. Structure d. Systems and processes Material Safety Data Sheets: a. replace the Hazard Communication Standard under federal employee safety law. […]

Inadequate recognition can be a major stressor. a. True b. False Compensation committees justify large executive compensation packages in the following ways EXCEPT: a. effective executives create shareholder value. b. good executive talent is in great demand. c. the pay […]

Adding more meaningful tasks to an employee’s job in an effort to make it more rewarding is an example of job enrichment. a. True b. False A term applied to the goals of U.S. labor organizations, which collectively bargain for […]

Organizations accommodate dual-career couples by offering flexible work schedules. a. True b. False Nonexempt employees are not covered by overtime requirements under the Fair Labor Standards Act. a. True b. False Answer: False American President Obama enacted a five-year freeze […]

Criterion deficiency occurs when performance standards focus on a single criterion and exclude other important but less quantifiable performance dimensions. a. True b. False Standard hour plans are popular in service departments in automobile dealerships. a. True b. False Answer: […]

In an attempt to increase unionism, unions are now targeting low-wage service workers. a. True b. False The _____ has stringent rules requiring the payment of overtime to nonsupervisory employees who work more than forty hours a week. a. Fair […]

Mediation is always a formal process that results in compromise. a. True b. False External labor markets are those in which workers are hired into entry-level jobs and higher level jobs are filled from within. a. True b. False Answer: […]

The Federal Mediation and Conciliation Service was created by the Wagner Act to resolve negotiating disputes. a. True b. False It is the responsibility of _____ to ensure that employees use protective equipment on the job. a. the Occupational Safety […]

Compressed workweeks are a problem because the Fair Labor Standards Act requires the payment of overtime to regular employees who work more than: a. 8 hours in a day. b. 40 hours in a week. c. five days a week. […]

_____ is a competency of the HR manager earned by developing personal relationships with people both internal and external to the firmdemonstrating the values of the firm, standing up for one’s own beliefs, and dealing with all parties equitably. a. […]

Identify a warning sign of a weak talent bench. a. Promotions are made quickly. b. Key positions are filled internally. c. Key positions are filled externally. d. Promotions are made objectively. The employee complaint process that is most similar to […]

In the clinical approach to selection, different evaluators assign different weights to an applicant’s strengths and weaknesses. a. True b. False While cross-training can increase productivity, it can also increase employee turnover. a. True b. False Answer: False When an […]

The Hay profile method is useful for evaluating jobs of all types and levels. a. True b. False The U.S. Department of Educationhas found that less than half of all high school seniors in the U.S. are unable to handle […]

Because the appraisal interview is for developmental purposes, the interviewer rather than the employee should spend the majority of the time talking. a. True b. False Job analysis is called the cornerstone of HRM because: a. the information obtained is […]

Penalties for violation of safety rules by employees are usually stated in the: a. employee handbook. b. appointment letter of the employees. c. Federal Register. d. Occupational Safety and Health Act (OSHA) handbook. The job title: a. is of psychological […]

Transnational teams tend to be: a. focused on projects that span multiple countries. b. comprised of members with generalized skills. c. homogenous. d. comprised of members from the same region. €The two most common purposes of performance management programs are […]

Internship programs may be one way to help minorities prepare for careers in management when still in college. a. True b. False Self-evaluations are often best used for administrative decisions rather than developmental purposes. a. True b. False Answer: False […]

To encourage employees to pursue job outcomes that are in alignment with an organization’s goals, managers should link rewards to performance. a. True b. False The area of employment that is slowest to respond to affirmative action appeals is: a. […]

Cooperative strategies pursued by firms include: a. joint ventures. b. trend analysis. c. mergers. d. acquisitions. The employment of individuals in a fair and nonbiased manner is called: a. reasonable accomodation. b. equal employment opportunity. c. civil rights policy. d. […]

A survey of more than 2,000 employers conducted by the National Safety Council found that _____ percent had some type of cell-phone usage policy in place. a. 26 b. 37 c. 46 d. 58 A “national origin group” is defined […]

Structured interviews are less likely than nondirective interviews to be attacked in court. a. True b. False The practice of hiring relatives is known as: a. family-based hiring. b. inverted familial diversification. c. re-recruiting. d. nepotism. Answer: d Which rating […]

Rewarding an employee’s past performance is not a goal of a strategic compensation policy. a. True b. False To help employees pay for the college expenses of their children and other family members, an increasing number of companies are offering […]

An implied contract may result from statements found in employee handbooks or other employment documents. a. True b. False Fast-track programs are employed in some organizations as a way to retain young managers with high potential. a. True b. False […]

U.S. companies have been conducting business on an international basis longer than anyone else. a. True b. False If an employer has been approved for a voluntary protection program, then the employer’s company is not inspected for three years. a. […]

Even when a job opening is described thoroughly in an advertisement, many unqualified applicants will still apply. a. True b. False Workers eligible for unemployment benefits must submit an application for unemploymentcompensation with their state employment agencies, register for available […]

Which of the following is NOT a contemporary challenge to labor organizations? a. The increased threat of foreign competition b. The presence of an increase in employee diversity c. Technological advantages d. A decrease in union membership Real wages represent […]

Unlike defined benefit pension plan, which guarantees nothing, the 401(k) plan guaranteespayments based on years of service. a. True b. False Alternative dispute resolution procedures, such as arbitration: a. may be required of an employee by an employer in lieu […]

What type of fit describes high-performance work systems that complement and reinforce one another? a. Lateral fit b. Depth fit c. Vertical fit d. Horizontal fit Tax incentives, tariffs, and quotas are frequently implemented by the host country to encourage […]

To be eligible for Social Security disability benefits, an individual’s disability must have existed for at least one year and must result in, or be expected to result in, death. a. True b. False Once a union becomes certified, the […]

An orientation program for new employees is an informal process. a. True b. False Under the Scanlon plan or Improshare program, psychological ownership can play a stronger role than financial ownershipin employee performance. a. True b. False Answer: True Measures […]

Because of legislation prohibiting their use except in special occupations, use of lie detectors in private firms is extremely low. a. True b. False A job analysis method by which important job tasks are identified for job success is known […]

Employee benefits in the United States are among the highest in the world. a. True b. False Which plan provides opportunities for executives to purchase shares of their organization’s stock valued at full market or a discounted price? a. Stock […]

Some surveys have shown that _____ is the most popular means of e-recruiting. a. social networking b. online mail c. text messaging d. fax Polaroid allows employees the opportunity to try out retirement with a leave program, or gradually reduce […]

In 1996, Congress passed the ______, which provides that a same-sex domestic partner may not be treated as an employee’s spouse for purposes of federal law. a. Defense of Marriage Act b. Employee Retirement Income Security Act c. Health Insurance […]

Historically, incentive plans have not been a major element of strategic compensation management. a. True b. False In order to do an effective job at strategic planning managers do all of the following EXCEPT: a. making forecasts of labor demand. […]

A portion of the payroll taxes is paid by workers and matched by their employers. In 2011, workers and their employers each paid _____ percent on every dollar of salary or wages paid. a. 1.15 b. 1.30 c. 1.45 d. […]

A spot bonus is usually given for some employee effort that is not directly tied to an established performance standard. a. True b. False Most companies require their employees to either take their vacation days by the end of the […]

When setting performance measures for incentive systems, we can say that the best measures are those that: a. are quantitative, simple to understand, and show a clear relationship to improved performance. b. are qualitative, flexible, and create competition between employees. […]

A formal statement of compensation policy would typically include the rate of pay within the organization and whether it is to be above, below, or at the prevailing market rate. a. True b. False Modeling: a. provides learning through repetition. […]

Task identity refers to: a. the degree to which a job entails a variety of different activities, requiring the use of different skills and talents. b. the degree to which a job requires completion of an identifiable piece of work […]

The critical job tasks identified by the critical incident approach to job analysis include those important behaviors and job responsibilities performed by the jobholder that lead to job success. a. True b. False Pay-for-performance programs: a. tie rewards to firm […]

One study showed that organizations with strong performance management systems are____ more likely to outperform their competitors in the areas of revenue growth, productivity, profitability, and market value a. 10-15 percent b. 20-30 percent c. 40-50 percent d. 80-90 percent […]

Which of the following is an inappropriate interview question? a. Where did you go to school? b. Have you ever been convicted of a crime? c. Where were you born? d. Are you legally authorized to work in the United […]

When employee leasing is used, a firm signs an agreement with a professional employer organization. a. True b. False Laws that require employers to disclose relevant safety information to employees are known as: a. wellness laws. b. right-to-know laws. c. […]

The largest ever fine by the Occupational Safety and Health Administration (OSHA) was a(n) _____ penalty levied in 2009 against the oil giant BP after a 2005 explosion killed 15 workers and injured 170 others at a BP refinery in […]

The business practice of sending jobs to other countries is referred to as: a. outplacement. b. offshoring. c. outsourcing. d. employee leasing. €Identify the circumstances that are of the highest priority for Occupational Safety and Health Administration(OSHA) inspections. a. Situations […]

Repatriation refers to the training a manager receives before taking an international assignment. a. True b. False The Occupational Safety and Health Administration (OSHA)can adjust penalties upward and downward. a. True b. False Answer: True The benefits of the training […]

The success of campus recruiting can be weakened by all of the following EXCEPT: a. recruiters who are not trained to talk to interested candidates. b. failure to follow up on individual prospects. c. limiting visits to highly selected campuses. […]

The lines of advancement for an individual within an organization are known as: a. career paths. b. job shadows. c. skills inventories. d. career plateaus. If managers want to maintain an effective open-door policy, they must: a. formalize the procedure […]

The procedural document developed by the Equal Employment Opportunity Commission is the: a. Uniform Commercial Code. b. Uniform Guidelines on Employee Selection Procedures. c. Affirmative Action Guide. d. Business Code of Ethics. The following are methods of preventing health hazards […]

A distributional rating error occurs when a single rating is skewed toward an entire group of employees. a. True b. False The Landrum-Griffin Act was passed in 1959 in an effort by Congress to safeguard Union member rights and prevent […]

Outsourcing refers to employing workers in their homes rather than within the traditional office environment. a. True b. False The strategies companies are pursuing today increasingly involve one or more elements of globalization. a. True b. False Answer: True A […]

Employee rights include all of the following EXCEPT: a. company funded pension plan. b. equal employment opportunity. c. union representation. d. equal pay for equal work. The most severe stage of distress is: a. burnout. b. shock. c. back pain. […]

A career plateau is a situation in which: a. economic conditions remove promotional opportunities for employees. b. either organizational or personal reasons reduce the probability of moving up the career ladder. c. employees are given opportunities for lateral growth where […]

Companies are increasingly rotating non-HR managers into HR positions and vice versa to give them exposure to different areas of the organization. a. True b. False All of the following statements about recruiting disabled employees are true EXCEPT that: a. […]