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HR managers can establish personal credibility by developing good relationships with
people both internal and external to a firm.
a. True
b. False
_____ is the way by which most job positions are filled.
a. Advertising
b. The Internet
c. Word-of-mouth recommendation
d. Text messaging
E-learning provide all the following benefits EXCEPT:
a. bringing the training to employees.
b. replacing conventional learning experiences.
c. facilitating just-in-time skill development.
d. being more cost effective.
The National Labor Relations Board(NLRB) will not set up bargaining units based on:
a. wages.
b. training.
c. job duties.
d. age of employees.
_____ is the most commonly used search tactic by job seekers and recruiters to make
job seekers aware of new positions.
a. Postal advertising
b. Mobile recruiting
c. The Internet
d. The Newspaper
Internal customers can provide extremely useful feedback for both developmental and
administrative purposes.
a. True
b. False
Which of the following is NOT one of Marriott's recruiting principles?
a. Building an employment brand
b. Getting it right the first time
c. A caring workplace
d. Bringing in new blood
Shared values act as a guiding parameter for strategic planning.
a. True
b. False
Which of the following is the largest employment agency in the United States?
a. Snelling Personnel Services
b. Kelly Services
c. Manpower Inc.
d. Labor Ready
Employee rights include all of the following EXCEPT:
a. company funded pension plan.
b. equal employment opportunity.
c. union representation.
d. equal pay for equal work.
It is not uncommon for employees to intentionally or unintentionally pursue outcomes
that are beneficial to them but not necessarily to their organization as a whole.
a. True
b. False
The area from which employers obtain certain types of workers is known as the:
a. labor market.
b. region.
c. recruiting area.
d. supply region.
The examination of the attitudes and activities of a company's workforce is done using:
a. environmental scanning.
b. trend analysis.
c. cultural audit.
d. behavioral modeling.
In collectivist societies such as Japan and Taiwan, pay plans focus on:
a. individual performance.
b. internal equity and personal needs.
c. weekly or monthly salary guarantees.
d. non-financial incentives.
Which act was passed to balance the rights and duties of labor and management in
collective bargaining?
a. TheWagner Act
b. TheRailway Labor Act
c. TheTaft-Hartley Act
d. TheLandrum-Griffin Act
The three basictypes of formats for providing feedback during a performance
evaluationmeeting are tell-and-sell, tell-and-listen, and problem-solving.
a. True
b. False
If a supervisor suspects that a subordinate has a severe drinking problem, the action to
be avoided is:
a. carefully documenting evidence of declining performance.
b. confronting the employee with proof that his or her performance is deficient.
c. confronting the employee with his or her alcoholism during the first meeting and
threatening with dismissal if the employee does not seek help.
d. assuring the employee that help is available without any penalty.
When something is inconvenient to the _____, it is most likely downright impossible.
a. Arabs
b. French
c. Chinese
d. Indians
Efforts to achieve vertical fit help focus the design of high-performance work systems
on strategic priorities.
a. True
b. False
