“It is late at night before your scheduled vacation. You are all packed and ready to go to
bed.You get a phone call from the plant asking you to come in and handle a problem
that only you can address. What will you do?” This is an example of a ____ question.
a. behavioral description interview.
b. panel interview.
c. situational interview.
d. nondirective interview.
Customers, suppliers, and substitutes are part of a _____ environment.
a. political
b. technological
c. demographic
d. competitive
Services that are offered to employees who are constantly transferred to different
locations are known as:
a. outplacement services.
b. relocation services.
c. advisory services.
d. adjustment services.
A third-party neutral who resolves labor disputes by issuing a final decision that the
parties must accept is:
a. a mediator.
b. an arbitrator.
c. a union steward.
d. a conciliator.
Educational institutions typically are a source of young applicants with formal training
but relatively little full-time work experience.
a. True
b. False
_____ change is initiated by management to take advantage of targeted opportunities.
a. Proactive
b. Turnover
c. Reactive
d. Reflective
The number of steps in the selection process and their sequence will vary, not only with
the organization, but also with the type and level of jobs to be filled.
a. True
b. False
To contain health care costs, an employer may increase an employee’s deductible
amount or co-payments.
a. True
b. False
High-performance work systems are designed around team processes and capabilities
that cannot be transported, duplicated, or copied by rival firms. Which of the following
criteria is described in the statement above?
a. Difficult to imitate
b. Organized
c. Valuable
d. Rare
Which of the following would most likely help managers develop a strong relationship
with a union in implementing high-performance work systems?
a. Relying on informal communication
b. Concentrating efforts on achieving all of the organization’s objectives
c. Involving them early in the design process
d. Concentrating accountability for union relations with the top management
An interview in which an applicant is given a hypothetical incident and is asked how he
or she would respond to it is a:
a. computer interview.
b. panel interview.
c. situational interview.
d. nondirective interview.
One authority has described _____ as a private discussion assisted by an impartial third
party.
a. mediation
b. arbitration
c. a peer-review system
d. a step-review system
Which of the following is NOT an advantage of telecommuting?
a. Reduced absenteeism
b. Greater overhead costs
c. Increased productivity
d. Reduced carbon footprint
Fixed pay is more flexible than variable pay.
a. True
b. False
The U.S. Department of Educationhas found that less than half of all high school
seniors in the U.S. are unable to handle basic math involving fractions, decimals, and
simple algebra.
a. True
b. False
Technology, transportation, communications, and utilities industries tend to spendthe
least on training.
a. True
b. False
Profit-sharing plans have limited motivational value as payments are only made once a
year or deferred until retirement.
a. True
b. False
Developmental purposes of performance appraisal include all of the following
EXCEPT:
a. recognizing individual performance.
b. validating selection procedures.
c. improving communication.
d. identifying strengths and weaknesses.
Rate busting refers to:
a. an increase inproductivity due to external competition.
b. an increase in output that results in the disapproval of fellow employees.
c. setting incentive performance standards for employees.
d. a decrease inproductivity due to lack of motivation.