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1. In general, many companies are realizing a diminished demand for touch labor and an increasing demand for
knowledge work.
a.
True
b.
False
2. Knowledge workers are employees whose responsibilities include only problem-solving.
a.
True
b.
False
3. A Human Resource Information System (HRIS) provides current and accurate data for control and decision-making by
managers.
a.
True
b.
False
4. To proactively manage change, organizations should wait to see how external forces impact an organization's
performance, and then develop a plan to address those changes.
a.
True
b.
False
5. The strategies companies are pursuing today increasingly involve one or more elements of globalization.
a.
True
b.
False
6. A firm's ability to compete through people depends on its ability to manage human capital.
a.
True
b.
False
7. Human capital is owned by an organization and is part of its core competencies.
a.
True
b.
False
8. Reactive changes are strategic changes initiated by managers in response to external forces that have already affected a
company's performance.
a.
True
b.
False
9. Companies are increasingly rotating non-HR managers into HR positions and vice versa to give them exposure to
different areas of the organization.
a.
True
b.
False
10. Human capital is intangible, but can still be managed the way organizations manage jobs, products, and technologies.
a.
True
b.
False
11. In absolute terms, the United States remains the world’s most productive nation, even when it comes to
manufacturing.
a.
True
b.
False
12. Labor costs are always the smallest expenditures companies make, particularly in service-intensive firms.
a.
True
b.
False
13. Furloughing is a situation in which a firm asks an employee to take time off but the employee is still provided with
full pay and benefits.
a.
True
b.
False
14. Methods of reducing labor costs include downsizing, outsourcing, and employee leasing.
a.
True
b.
False
15. Downsizing is often used by organizations for the planned elimination of jobs.
a.
True
b.
False
16. Technology, transportation, communications, and utilities industries tend to spend the least on training.
a.
True
b.
False
17. Outsourcing refers to employing workers in their homes rather than within the traditional office environment.
a.
True
b.
False
18. Corporate social responsibility is the responsibility of an organization to act in the best interests of the people and
communities affected by its activities.
a.
True
b.
False
19. Older workers are generally undependable and operate like free agents.
a.
True
b.
False
20. Educational level is positively related to annual earnings.
a.
True
b.
False
21. The U.S. Department of Education has found that less than half of all high school seniors in the U.S. are unable to
handle basic math involving fractions, decimals, and simple algebra.
a.
True
b.
False
22. Women now account for slightly more than half of the American workforce.
a.
True
b.
False
23. By 2050, the percentage of Hispanics in the United States is expected to nearly triple, while the percentage of people
of Asian descent is expected to significantly decrease.
a.
True
b.
False
24. Older workers are often willing to work flexible hours.
a.
True
b.
False
25. Employees today are less likely to define success in terms of financial gain.
a.
True
b.
False
26. Family-friendly practices include offering flexible hours, telecommuting, and job sharing.
a.
True
b.
False
27. One of the responsibilities of HR managers is to provide advice and counsel to line managers.
a.
True
b.
False
28. An HR manager is typically expected to function as an in-house consultant to supervisors, managers, and executives.
a.
True
b.
False
29. The HR policies are generally proposed by the senior executives of an organization to the HR managers, who actually
issue them.
a.
True
b.
False
30. One of the roles of HR managers is to act as employee advocates despite their positions as managers.
a.
True
b.
False
31. HR managers can establish personal credibility by developing good relationships with people both internal and
external to a firm.
a.
True
b.
False
32. When employee leasing is used, a firm signs an agreement with a professional employer organization.
a.
True
b.
False
33. Which of the following is NOT a competitive challenge within the Human Resources Management framework?
a.
Changes in the marketplace
b.
Globalization
c.
Technology
d.
Employee rights
34. The _____ is the first major trade agreement of the twentieth century to establish rules and guidelines for global
commerce.
a.
NAFTA (North American Free Trade Agreement)
b.
GATT (General Agreement on Tariffs and Trade)
c.
FTAA (Free Trade Area of the Americas)
d.
APEC (Asia Pacific Economic Cooperation)
35. Which of the following is the largest employment agency in the United States?
a.
Snelling Personnel Services
b.
Kelly Services
c.
Manpower Inc.
d.
Labor Ready
36. Which of the following is NOT a primary impact that technology has had on human resources management (HRM)?
a.
It has altered the methods of collecting employment information.
b.
It has quickened the processing of employment data.
c.
It has diminished the role of supervisors in managing employees.
d.
It has improved the processes of internal and external communications.
37. The first step in choosing an HRIS is for the HR personnel to:
a.
evaluate the most time-consuming tasks.
b.
examine the user-friendliness of the software.
c.
calculate the cost savings in using an HRIS.
d.
calculate the time required to train the HR staff.
38. _____ is closely related to corporate social responsibility.
a.
Downsizing
b.
Furloughing
c.
Sustainability
d.
Offshoring
39. Organizational changes are said to be _____ when external forces have already affected an organization's
performance.
a.
proactive
b.
intentional
c.
reactive
d.
negative
40. _____ change is initiated by management to take advantage of targeted opportunities.
a.
Proactive
b.
Turnover
c.
Reactive
d.
Reflective
41. _____ is the process of moving jobs closer to one’s home country.
a.
Nearshoring
b.
Outsourcing
c.
Homeshoring
d.
Furloughing
42. Millennials are also known as:
a.
baby boomers.
b.
Generation X.
c.
Generation Y.
d.
screenagers.
43. The knowledge, skills, and capabilities of individuals that have a tremendous impact on an organization's performance
but do not show up directly on its balance sheet are known as:
a.
intellectual capital.
b.
human capital.
c.
core capital.
d.
employee capital.
44. Women who are employed full-time today make about _____ of what men employed full-time make.
a.
50 percent
b.
95 percent
c.
79 percent
d.
100 percent
45. Managers have to find ways to empower employees and encourage their participation and involvement to more fully
utilize human capital because:
a.
employees are required to cut down on administrative costs.
b.
firms are moving away from team-based structures.
c.
employee skills often go unused.
d.
managers want to avoid competing through people.
46. A survey conducted by the Human Resource Planning Society revealed that _____ percent of the responding
companies believe that their HR group plays an important role in developing human capital.
a.
less than 30
b.
nearly 50
c.
between 30 and 40
d.
nearly 65
47. About _____ of what Americans produce every year dollar-wise is sold abroad.
