The factors that arbitrators use when deciding cases are the wording of the labor
agreement, the submission agreement, the testimony and evidence offered, and:
a. arbitrationof witnesses.
b. the concept of reasonable doubt.
c. arbitration criteria or standards.
d. the ability to set precedent.
_____refers to the process of structuring organizations not around jobs but around
projects that are constantly changing.
a. Employee engagement
b. Dejobbing
c. Job crafting
d. Ergonomics
During the 1970s, in which case did the Supreme Court rule that applicants must be
evaluated on an individual basis, and race can be one factor used in the evaluation
process as long as other competitive factors are considered?
a. Ricci v. DeStefano