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a.
50 percent
b.
30 percent
c.
10 percent
d.
2 percent
48. The national identities of products are blurring due to the effect of:
a.
globalization.
b.
nearshoring.
c.
downsizing.
d.
furloughing.
49. The _____ paved the way for the formation of many major trade agreements and institutions.
a.
General Agreement on Tariffs and Trade (GATT)
b.
International Monetary Fund (IMF)
c.
North American Free Trade Agreement (NAFTA)
d.
European Union (EU)
50. Which of the following is NOT a characteristic of organizations that have been successful in engineering change?
a.
Linking the change to business strategy
b.
Engaging key employees early in the change process
c.
Investing in the implementation of change
d.
Engaging suppliers only after making changes
51. Which of the following is one of the largest expenditures of service companies?
a.
Production costs
b.
Marketing costs
c.
Labor costs
d.
Distribution costs
52. Which strategy refers to the planned elimination of jobs?
a.
Downsizing
b.
Outsourcing
c.
Nearshoring
d.
Reengineering
53. Approximately _____ of the U.S. economy today is affected by international competition, including small companies.
a.
25 to 40 percent
b.
50 to 65 percent
c.
70 to 85 percent
d.
90 to 100 percent
54. Hiring someone outside the company to perform tasks that could be done internally is known as:
a.
outplacement.
b.
contracting.
c.
outsourcing.
d.
employee leasing.
55. The business practice of sending jobs to other countries is referred to as:
a.
outplacement.
b.
offshoring.
c.
outsourcing.
d.
employee leasing.
56. A method of containing costs that allows a professional employer organization (PEO), typically a larger company, to
takeover the management of a smaller company's HR tasks and become a coemployer to its employees is known as _____.
a.
outsourcing
b.
employee leasing
c.
furloughing
d.
nearshoring
57. It is anticipated that in the future, the American workforce will exhibit:
a.
about the same demographic mix as it does today.
b.
an increase in ethnic diversity.
c.
a decrease in ethnic diversity.
d.
a decrease in the number of older workers.
58. According to the U.S. Bureau of Labor Statistics, about _____ of people over 55 now participate in the labor force.
a.
15 percent
b.
40 percent
c.
55 percent
d.
75 percent
59. Managers are concerned that the expertise of employees will be rapidly drained from their companies because:
a.
recruitment of minorities is increasing.
b.
large portions of American workers are nearing retirement.
c.
older workers' are becoming more resistant to flexible work hour.
d.
older workers are increasing behaving like free agents.
60. In which of the following ways are labor force and its demographics expected to change?
a.
Minorities will make up a smaller share of the U.S. labor force than they did in the past.
b.
Women will make up a smaller share of the U.S. labor force than they did in the past.
c.
By 2050, the labor force participation rate will be only about 59 percent.
d.
The demand for temporary workers will triple by 2050.
61. Older workers:
a.
operate more like free agents.
b.
prefer having younger supervisors.
c.
are more willing to work flexible hours.
d.
learn new behaviors more quickly because of their experience.
62. Over the last few decades, the educational attainment of the U.S. labor force has:
a.
risen dramatically.
b.
fallen dramatically.
c.
remained at about the same level.
d.
had little influence on HRM.
63. Approximately _____ of mothers with school-age children are employed.
a.
10 percent
b.
30 percent
c.
50 percent
d.
70 percent
64. The use and disclosure of personal medical information is protected by the:
a.
Privacy Act of 1974.
b.
Health Insurance Portability and Accountability Act of 1996.
c.
Electronic Communications Privacy Act of 1986.
d.
Public Health Service Act of 1944.
65. Which of the following does NOT represent a cultural change emerging in organizations?
a.
An increased concern for privacy
b.
Changing attitudes toward work
c.
Balancing work and family demands
d.
Accommodating unemployed workers
66. Employee rights include all of the following EXCEPT:
a.
company funded pension plan.
b.
equal employment opportunity.
c.
union representation.
d.
equal pay for equal work.
67. Family-friendly work options include all of the following EXCEPT:
a.
day care.
b.
spousal benefits.
c.
parental leave.
d.
job sharing.
68. Which of the following is false?
a.
Majority of employees have no children under 18.
b.
Family-friendly policies have no positive outcomes for firms.
c.
Flextime options are on the rise for employees.
d.
Family-friendly policies may include day care, part-time work, and job sharing.
69. A firm’s top _____ manager is in a good position to be the chief ethics officer of the firm.
a.
HR
b.
finance
c.
production
d.
marketing
70. _____ requires an understanding of an organization’s customers and economic and financial capabilities to help a firm
achieve its strategic direction and adjust it as needed.
a.
Change mastery
b.
HR mastery
c.
Business mastery
d.
Personal credibility
71. As an employee advocate, HR managers:
a.
formulate and issue policy revisions for employees.
b.
listen to employees and represent their needs to management.
c.
provide individual orientation and training to every employee.
d.
assist employees with labor negotiations.
72. Which of the following is NOT a general responsibility of the HR manager?
a.
Employee supervision
b.
Strategic advice and counsel
c.
Policy formulation and implementation
d.
Employee advocacy
73. _____ is a competency of the HR manager earned by developing personal relationships with people both internal and
external to the firm demonstrating the values of the firm, standing up for one's own beliefs, and dealing with all parties
equitably.
a.
Change mastery
b.
HR mastery
c.
Business mastery
d.
Personal credibility
74. Globalization is of interest to _____ companies.
a.
service
b.
consumer product
c.
only large
d.
all types of
75. Globalization stirs fierce debate, especially when it comes to _____.
a.
equal pay for women
b.
jobs
c.
proprietary technology
d.
information exchange
76. Globalization has led to _____.
a.
a new focus on corporate social responsibility
b.
older workers behaving more like free agents
c.
a reduction in the number of offshoring options
d.
a reduction in the number of nearshoring options
77. In the context of the competencies required of HR managers, understanding an organization’s customers and
economic and financial capabilities is part of _____.
a.
Personal credibility
b.
HR mastery
c.
Business mastery
d.
Change mastery
78. Human capital is _____ and _____ be managed the way organizations manage jobs, products, and technologies.
a.
tangible; cannot
b.
tangible; can
c.
intangible; cannot
d.
intangible; can
79. In absolute terms, which country in the world is the most productive?
a.
Japan
b.
United States
c.
Germany
d.
Sweden
80. Today about _____ percent of women aged 16 years and older participate in the work force in the U.S.
a.
40
b.
80
c.
30
d.
60
81. What are the seven competitive challenges facing human resources management departments?
82. Explain the major activities for which an HR manager is typically responsible.
83. Discuss the strategic challenges that companies face and some of the key employee concerns.
84. What are some of the key competencies needed by HR Managers to become full business partners?
85. Describe the role of a line manager.
