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The Federal Mediation and Conciliation Service was created by the Wagner Act to
resolve negotiating disputes.
a. True
b. False
It is the responsibility of _____ to ensure that employees use protective equipment on
the job.
a. the Occupational Safety and Health Administration (OSHA)
b. the Voluntary Protection Program (VPP) representatives
c. a manual laborer
d. an employer
Strategic knowledge workers have:
a. unique skills not directly related to company strategy.
b. unique skills directly related to company strategy.
c. skills that are valuable but not unique.
d. skills that are generally available in the labor market.
Relocation services help terminated employees find a job elsewhere.
a. True
b. False
Perquisites are special nonmonetary benefits given to executive employees.
a. True
b. False
A _____ is a measurement framework that helps managers translate strategic goals into
operational objectives.
a. benchmark
b. trend analysis
c. Balanced Scorecard
d. cultural audit
A vision statement clarifies the long-term direction of a company and its strategic
intent.
a. True
b. False
While most managers agree that pay should be linked to performance, employees do
not.
a. True
b. False
An inappropriate interview technique in which praise serves to cushion criticism by
alternating positive statements with negative statements is known as:
a. the sandwich technique.
b. the cushioning technique.
c. the rollercoaster technique.
d. sympathetic interviewing.
Job enrichment is touted as helping employees with:
a. self-esteem and job satisfaction.
b. dissatisfaction with pay.
c. employment security.
d. dissatisfaction with benefits.
The first step in selecting expatriates should be self-selection, where employees who
volunteer to go abroad are given the chance to do so.
a. True
b. False
If a willful violation results in the death of an employee, the Occupational Safety and
Health Administration (OSHA)can assess penalties
up to ____ for an individual or ____ for a corporation.
a. $50,000;$100,000
b. $100,000;$250,000
c. $250,000;$500,000
d. $500,000;$1 million
