The four phases of a systematic approach to training are:
a. needs assessment, program design, program implementation, and evaluation.
b. organization analysis, task analysis, person analysis, and performance analysis.
c. needs assessment, person assessment, program implementation, and evaluation.
d. organization assessment, KSA assessment, person assessment, and evaluation.
Feedback refers to:
a. the degree to which a job entails a variety of different activities, requiring the use of
different skills and talents.
b. the degree to which a job requires completion of an identifiable piece of work with a
visible outcome.
c. the degree to which an individual is given direct and clear information about the
effectiveness of his or her performance.
d. the degree to which a job provides independence and discretion to an individual in
scheduling the work and determining the procedures to use.
The multiple hurdle model is a sequential strategy in which only the applicants with the
highest scores at an initial test stage go on to subsequent stages.
a. True
b. False
Employees who earn performance-based pay are more _____.
a. mobile
b. satisfied
c. educated
d. cynical
By far the greatest proportion of training is spent on rank-and-file employees and their
supervisors.
a. True
b. False
Carmen, a new supervisor, wants to correctly document the poor performance of an
employee.Which of the following actions would she NOT have to perform?
a. Performing a current performance appraisal of the employee.
b. Noting the date, time, and location of the misconduct.
c. Recording the consequences of the employee’s action on the work unit.
d. Listing the negative behavior exhibited by the employee.
A program that offers students an opportunity to learn the job and gain hands-on
experience while they are still in college is known as a(n):
a. outplacement program.
b. internship program.
c. mentorship program.
d. career management program.
Methods of reducing labor costs include downsizing, outsourcing, and employee
leasing.
a. True
b. False
According to studies, _____ of applicants test positive for drugs.
a. One-third
b. About one-quarter
c. Ten percent
d. Less than five percent
A firm’s top _____ manager is in a good position to be the chief ethics officer of the
firm.
a. HR
b. finance
c. production
d. marketing
_____is a naturally occurring phenomenon whereby employees mold their tasks to fit
their individual strengths, passions, and motives better.
a. Job development
b. Dejobbing
c. Employee engagement
d. Job crafting
Reactive changes are strategic changes initiated by managers in response to external
forces that have already affected a company’s performance.
a. True
b. False
Pickets may prevent trucks and railcars from entering a struck business because:
a. the union has a legal right to obstruct the business of the employer they are striking
against.
b. picketing during a strike carries a legal obligation on the part of the employer to
cease operations, including delivery of goods and materials.
c. operators of trucks and railcars must get permission from the picketing union to enter
the premises.
d. unions often refuse to cross another union’s picket line.
Equity theory is also known as:
a. procedural justice.
b. distributive fairness.
c. administrative justice.
d. moral justice.
The _____ paved the way for the formation of many major trade agreements and
institutions.
a. GeneralAgreement on Tariffs and Trade (GATT)
b. International Monetary Fund (IMF)
c. North American Free Trade Agreement (NAFTA)
d. European Union (EU)
In the ____ method, each trait or characteristic to be rated is represented by a scale on
which a rater indicates the degree to which an employee possesses that trait or
characteristic.
a. mixed-standard scale
b. graphic rating scale
c. behaviorally anchored rating scale
d. behavior observation scale