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Reactive changes are strategic changes initiated by managers in response to external
forces that have already affected a company's performance.
a. True
b. False
According to Herzberg, managers can enrich the jobs of employees by:
a. adding more responsibility to jobs.
b. increasing fringe benefits.
c. improving the quality of employee supervision.
d. removing safety hazards.
Globalization stirs fierce debate, especially when it comes to _____.
a. equal pay for women
b. jobs
c. proprietary technology
d. information exchange
Performance-centered objectives might include all of the following phrases EXCEPT:
a. "to repair".
b. "to appreciate".
c. "to assemble".
d. "to calculate".
Technological advances in computer science and automated operating systems have
lowered the demand for certain types of employees, who have traditionally been
unionized.
a. True
b. False
If one rates an average employee's performance high because they compared the
employee to poor performers, one commits a:
a. leniency error.
b. contrast error.
c. recency error.
d. central tendency error.
Musculoskeletal injuries resulting from cumulative trauma or repetitive motion are
"recordable cases" and must be reported on OSHA Form 300.
a. True
b. False
If employees consistently achieve their productivity objectives, it might be a signal that
training is needed.
a. True
b. False
_____refers to a situation in which workers are enthusiastic and immersed in their work
to the degree that it improves the performance of their companies.
a. Dejobbing
b. Job crafting
c. Employee engagement
d. Employee empowerment
The most frequent organizational accommodations made to dual-career couples are:
a. flextime working schedules.
b. parental leave policies.
c. work from home policies.
d. day-care facilities.
When the knowledge, skills, and abilities of a firm's human resources are not equally
available to its competitors, these resources are considered to be:
a. impossible to imitate.
b. devalued.
c. common.
d. rare.
Organizations prefer to hire older workers because:
a. they have proven employment experience.
b. they learn faster.
c. they are more willing to relocate.
d. they do not require medical benefits.
In a peer-review board, employee representatives are:
a. appointed by the union.
b. appointed by the management.
c. elected by co-workers.
d. selected by the complainant.
Many successful individuals find that their career paths are due to their circumstances
rather than planning.
a. True
b. False
Asking an accountant applicant to solve accounting problems similar to those
encountered on the job is an example of construct validity.
a. True
b. False
The cornerstone and major benefit of mediation is that:
a. it is a formal process and therefore easily undertaken.
b. the parties involved maintain control over the settlement outcome.
c. a mediator can quickly settle a dispute by declaring a resolution.
d. the mediator is a representative of management.
The biggest challenge with competence-based pay is:
a. encouraging employees to take advantage of it.
b. reduction in organizational flexibility.
c. loss of productivity.
d. developing appropriate measures of skills and competencies.
