a.
environmental scanning.
b.
trend analysis.
c.
cultural audit.
d.
behavioral modeling.
53. Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to
customers are known as:
a.
individual competencies.
b.
core capabilities.
c.
human capital.
d.
organizational competencies.
Easy
MGHR.SNEL.17.2-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
54. When a firm’s resources improve the efficiency or effectiveness of the company, the resources are always considered
to be:
a.
difficult to imitate.
b.
valuable.
c.
organized.
d.
rare.
Moderate
MGHR.SNEL.17.2-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Comprehension
55. When the knowledge, skills, and abilities of a firm’s human resources are not equally available to its competitors, these
resources are considered to be:
a.
impossible to imitate.
b.
devalued.
c.
common.
d.
rare.
c
Easy
MGHR.SNEL.17.2-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
56. Strategic knowledge workers have:
a.
b.
c.
d.
Moderate
MGHR.SNEL.17.2-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Comprehension
57. Which of the following is NOT a component of SWOT analysis?
a.
Weakness
b.
Threat
c.
Strategy
d.
Opportunity
c
Easy
MGHR.SNEL.17.2-5
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
58. In order to do an effective job at strategic planning managers do all of the following EXCEPT:
a.
making forecasts of labor demand.
b.
neglecting supply considerations.
c.
performing supply analyses.
d.
balancing supply and demand considerations.
Moderate
MGHR.SNEL.17.2-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Comprehension
Moderate
MGHR.SNEL.17.2-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Comprehension
59. Which of the following is NOT an element of organizational growth?
a.
Increased employee productivity
b.
Large number of employees
c.
Employees developing or acquiring new skills
d.
High employee turnover rate
60. A qualitative approach to demand forecasting can include any of the following EXCEPT:
a.
trend analysis
b.
the Delphi technique
c.
soliciting expert opinion
d.
management forecast
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
61. Trend analysis includes all of the following steps EXCEPT:
a.
selecting a business factor.
b.
soliciting expert opinions.
c.
predicting employment needs.
d.
plotting historical trends.
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Comprehension
62. The Delphi technique:
a.
is an attempt to decrease subjectivity of forecasts.
b.
is a quantitative method.
c.
is used to plot historical trends.
d.
is the quickest method for increasing employee turnover rates.
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Comprehension
63. A graphical representation of all organizational jobs along with the numbers of employees currently occupying those
jobs and future employment requirements is called:
a.
a staffing table.
b.
an organization chart.
c.
a skills inventory.
d.
career planning.
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
64. A _____ is used to depict the number and percentage of employees of an organization in each job from year to year,
with proportions of those who are promoted, demoted, transferred, or who exit the organization.
a.
staffing table
b.
Markov analysis
c.
skills inventory
d.
trend analysis
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
65. Talent inventories can be used to develop _____, which list current jobholders.
a.
core values
b.
replacement charts
c.
trend models
d.
staffing tables
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
66. The process of identifying, developing, and tracking talented individuals so that they may eventually assume top-level
positions is:
a.
target forecasting.
b.
predicted change.
c.
succession planning.
d.
replacement selection.
c
Easy
MGHR.SNEL.17.2-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
67. A _____ analysis is intended to help executives summarize the major facts and forecasts derived from external and
internal analyses.
a.
gap
b.
Markov
c.
SWOT
d.
trend
c
Easy
MGHR.SNEL.17.2-5
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
68. Cooperative strategies pursued by firms include:
a.
joint ventures.
b.
trend analysis.
c.
mergers.
d.
acquisitions.
a
Easy
MGHR.SNEL.17.2-5
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
69. An organizational structure:
a.
lays out the route that the organization will take in the future to increase absenteeism.
b.
is the framework in which activities of employees are coordinated.
Bloom’s: Knowledge
c.
is the formal procedure that governs every day activity.
d.
is used to increase employee turnover rate.
70. In the 7-S framework analysis, the “Hard S” category includes systems and processes which:
a.
lay out the route that the organization will take in the future to increase absenteeism.
b.
only includes the framework in which activities of employees are coordinated.
c.
include formal and informal procedures that govern the every day activities of a firm.
d.
act as guiding parameters for strategic planning in order to increase employee turnover rate.
c
Easy
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
71. Shared values:
a.
are essential for an organization that aims to increase its employee turnover rate.
b.
act as the framework in which activities of employees are coordinated to reduce absenteeism.
c.
are formal and informal procedures that govern every day activity of the managers of an organization.
d.
act as guiding parameters for strategic planning.
Easy
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
72. Layoff decisions are usually based on:
a.
union membership.
b.
department ranking.
c.
seniority.
d.
favoritism.
c
Easy
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Easy
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
73. According to 7-S framework analysis, which of following is NOT in the “Hard S” category?
a.
Strategy
b.
Shared values
c.
Structure
d.
Systems and processes
Easy
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
74. Measures of turnover costs do NOT include:
a.
separation costs.
b.
employee turnover costs.
c.
replacement costs.
d.
training program costs.
Moderate
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Comprehension
75. A _____ is a measurement framework that helps managers translate strategic goals into operational objectives.
a.
benchmark
b.
trend analysis
c.
Balanced Scorecard
d.
cultural audit
c
Easy
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
76. The capacity of an organization to continuously act and change in pursuit of sustainable competitive advantage is
known as:
a.
coordination flexibility.
b.
predicted capability.
United States – OH – DISC: HRM
Bloom’s: Knowledge
c.
organizational capability.
d.
turnover flexibility.
77. _____ is the ability of an organization to rapidly reallocate resources to new or changing needs.
a.
Coordination flexibility
b.
Predicted flexibility
c.
Organizational capability
d.
Turnover capability
a
Easy
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
78. Cross-training and job rotations are intended to improve the _____ of an organization.
a.
coordination flexibility
b.
turnover capability
c.
organizational capability
d.
resource flexibility
Moderate
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Comprehension
79. Which of the following is NOT a cell of the Balanced Scorecard model?
a.
Financial
b.
Turnover
c.
Customer
d.
Process
Moderate
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
c
Easy
MGHR.SNEL.17.2-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
80. The first step in strategic planning involves:
a.
analyzing the competition.
b.
interviewing potential employees.
c.
reviewing failed plans from the past in order to improve employee turnover rate.
d.
establishing a mission, vision, and values for an organization.
Easy
MGHR.SNEL.17.2-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
81. Analysis of external opportunities and threats is _____ step of the strategic management process.
a.
the second
b.
the last
c.
an optional
d.
the penultimate
a
Easy
MGHR.SNEL.17.2-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Knowledge
82. In the telephone industry, mobile phones and VOIP (Voice-over-the Internet Protocol) are examples of _____ for
traditional firms.
a.
companions
b.
rivals
c.
substitutes
d.
supplements
c
Moderate
MGHR.SNEL.17.2-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – OH – DISC: HRM
Bloom’s: Comprehension
83. As companies diversify into new businesses, managers are inevitably faced with a make or _____ decision.
a.
buy
b.
lease
United States – OH – DISC: HRM
Bloom’s: Comprehension
c.
forego
d.
substitute
84. Describe the basics of SWOT analysis.
Moderate
MGHR.SNEL.17.2-5
85. Describe the criteria necessary for firms to achieve sustained competitive advantage through people.
Moderate
MGHR.SNEL.17.2-3
86. Describe the three key elements of the HR forecasting model.
a
Easy
MGHR.SNEL.17.2-5
87. What is the Balanced Scorecard?
88. Briefly describe the concept of organizational capability.