Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
a.
environmental scanning.
b.
trend analysis.
c.
cultural audit.
d.
behavioral modeling.
53. Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to
customers are known as:
a.
individual competencies.
b.
core capabilities.
c.
human capital.
d.
organizational competencies.
54. When a firm's resources improve the efficiency or effectiveness of the company, the resources are always considered
to be:
a.
difficult to imitate.
b.
valuable.
c.
organized.
d.
rare.
55. When the knowledge, skills, and abilities of a firm's human resources are not equally available to its competitors, these
resources are considered to be:
a.
impossible to imitate.
b.
devalued.
c.
common.
d.
rare.
56. Strategic knowledge workers have:
a.
unique skills not directly related to company strategy.
b.
unique skills directly related to company strategy.
c.
skills that are valuable but not unique.
d.
skills that are generally available in the labor market.
57. Which of the following is NOT a component of SWOT analysis?
a.
Weakness
b.
Threat
c.
Strategy
d.
Opportunity
58. In order to do an effective job at strategic planning managers do all of the following EXCEPT:
a.
making forecasts of labor demand.
b.
neglecting supply considerations.
c.
performing supply analyses.
d.
balancing supply and demand considerations.
59. Which of the following is NOT an element of organizational growth?
a.
Increased employee productivity
b.
Large number of employees
c.
Employees developing or acquiring new skills
d.
High employee turnover rate
60. A qualitative approach to demand forecasting can include any of the following EXCEPT:
a.
trend analysis
b.
the Delphi technique
c.
soliciting expert opinion
d.
management forecast
61. Trend analysis includes all of the following steps EXCEPT:
a.
selecting a business factor.
b.
soliciting expert opinions.
c.
predicting employment needs.
d.
plotting historical trends.
62. The Delphi technique:
a.
is an attempt to decrease subjectivity of forecasts.
b.
is a quantitative method.
c.
is used to plot historical trends.
d.
is the quickest method for increasing employee turnover rates.
63. A graphical representation of all organizational jobs along with the numbers of employees currently occupying those
jobs and future employment requirements is called:
a.
a staffing table.
b.
an organization chart.
c.
a skills inventory.
d.
career planning.
64. A _____ is used to depict the number and percentage of employees of an organization in each job from year to year,
with proportions of those who are promoted, demoted, transferred, or who exit the organization.
a.
staffing table
b.
Markov analysis
c.
skills inventory
d.
trend analysis
65. Talent inventories can be used to develop _____, which list current jobholders.
a.
core values
b.
replacement charts
c.
trend models
d.
staffing tables
66. The process of identifying, developing, and tracking talented individuals so that they may eventually assume top-level
positions is:
a.
target forecasting.
b.
predicted change.
c.
succession planning.
d.
replacement selection.
67. A _____ analysis is intended to help executives summarize the major facts and forecasts derived from external and
internal analyses.
a.
gap
b.
Markov
c.
SWOT
d.
trend
68. Cooperative strategies pursued by firms include:
a.
joint ventures.
b.
trend analysis.
c.
mergers.
d.
acquisitions.
69. An organizational structure:
a.
lays out the route that the organization will take in the future to increase absenteeism.
b.
is the framework in which activities of employees are coordinated.
c.
is the formal procedure that governs every day activity.
d.
is used to increase employee turnover rate.
70. In the 7-S framework analysis, the "Hard S" category includes systems and processes which:
a.
lay out the route that the organization will take in the future to increase absenteeism.
b.
only includes the framework in which activities of employees are coordinated.
c.
include formal and informal procedures that govern the every day activities of a firm.
d.
act as guiding parameters for strategic planning in order to increase employee turnover rate.
71. Shared values:
a.
are essential for an organization that aims to increase its employee turnover rate.
b.
act as the framework in which activities of employees are coordinated to reduce absenteeism.
c.
are formal and informal procedures that govern every day activity of the managers of an organization.
d.
act as guiding parameters for strategic planning.
72. Layoff decisions are usually based on:
a.
union membership.
b.
department ranking.
c.
seniority.
d.
favoritism.
73. According to 7-S framework analysis, which of following is NOT in the “Hard S” category?
a.
Strategy
b.
Shared values
c.
Structure
d.
Systems and processes
74. Measures of turnover costs do NOT include:
a.
separation costs.
b.
employee turnover costs.
c.
replacement costs.
d.
training program costs.
75. A _____ is a measurement framework that helps managers translate strategic goals into operational objectives.
a.
benchmark
b.
trend analysis
c.
Balanced Scorecard
d.
cultural audit
76. The capacity of an organization to continuously act and change in pursuit of sustainable competitive advantage is
known as:
a.
coordination flexibility.
b.
predicted capability.
c.
organizational capability.
d.
turnover flexibility.
77. _____ is the ability of an organization to rapidly reallocate resources to new or changing needs.
a.
Coordination flexibility
b.
Predicted flexibility
c.
Organizational capability
d.
Turnover capability
78. Cross-training and job rotations are intended to improve the _____ of an organization.
a.
coordination flexibility
b.
turnover capability
c.
organizational capability
d.
resource flexibility
79. Which of the following is NOT a cell of the Balanced Scorecard model?
a.
Financial
b.
Turnover
c.
Customer
d.
Process
80. The first step in strategic planning involves:
a.
analyzing the competition.
b.
interviewing potential employees.
c.
reviewing failed plans from the past in order to improve employee turnover rate.
d.
establishing a mission, vision, and values for an organization.
81. Analysis of external opportunities and threats is _____ step of the strategic management process.
a.
the second
b.
the last
c.
an optional
d.
the penultimate
82. In the telephone industry, mobile phones and VOIP (Voice-over-the Internet Protocol) are examples of _____ for
traditional firms.
a.
companions
b.
rivals
c.
substitutes
d.
supplements
83. As companies diversify into new businesses, managers are inevitably faced with a make or _____ decision.
a.
buy
b.
lease
c.
forego
d.
substitute
84. Describe the basics of SWOT analysis.
85. Describe the criteria necessary for firms to achieve sustained competitive advantage through people.
86. Describe the three key elements of the HR forecasting model.
87. What is the Balanced Scorecard?
88. Briefly describe the concept of organizational capability.
