Archives
978-0073524597 Bonus A Part 1
Bonus A – Working Within the Legal Environment A-1 Working within the Legal Environment bonus c h a p t e r = what’s new in this edition A.3 brief chapter outline and learning goals A.3 lecture outline and lecture […]
978-0073524597 Bonus A Part 2
Bonus A – Working Within the Legal Environment a. Be WRITTEN and SIGNED by the maker b. Be made PAYABLE ON DEMAND or at a certain time c. Be made PAYABLE TO THE BEARER or to specific order d. Contain […]
978-0073524597 Bonus A Part 3
Bonus A – Working Within the Legal Environment A-41 1. The scandals of the early 2000s and the finan- cial market collapse led to a further demand for better government regulation and oversight. 2. With global competition increasing, businesses and […]
978-0073524597 Bonus A Part 4
Bonus A – Working Within the Legal Environment PPT A-30 Number of Identity Theft Complaints 1. This slide highlights the rise in the number of identity theft complaints according to the Federal Trade Commission. 2. Ask the students, What has […]
978-0073524597 Bonus B Part 1
Bonus B – Using Technology to Manage Information B-1 Using Technology to Manage Information bonus chapter = what’s new in this edition B.3 brief chapter outline and learning goals B.3 lecture outline and lecture notes B.5 PowerPoint slide notes B.46 […]
978-0073524597 Bonus B Part 2
Bonus B – Using Technology to Manage Information B-21 C. SOCIAL MEDIA AND WEB 2.0 1. Social media are providing opportunities and challenges to today’s businesses. b. It’s believed that if businesses don’t have a social media presence in the […]
978-0073524597 Bonus B Part 3
Bonus B – Using Technology to Manage Information b. Most e-mail travels over the Internet in UN- ENCRYPTED PLAIN TEXT. c. Some e-mail systems can ENCRYPT mes- sages to keep them private. a. The Internet allows Web surfers to access […]
978-0073524597 Bonus B Part 4
Bonus B – Using Technology to Manage Information B-58 PPT B-32 Computer Networks PPT B-33 Virtualization and Cloud Computing Companies like VM Ware and Virtual Iron have revo- lutionized virtualization, thus reducing many companies’ need for multiple new servers. Bonus […]
978-0073524597 Bonus C Part 1
Bonus C – Managing Risk C-1 Managing Risk bonus chapter = what’s new in this edition C.3 brief chapter outline and learning goals C.3 lecture outline and lecture notes C.5 PowerPoint slide notes C.27 lecture links C.37 lecture link C-1: […]
978-0073524597 Bonus C Part 2
Bonus C – Managing Risk C-21 4. HEALTH SAVINGS ACCOUNTS (HSAs) (for- merly called MEDICAL SAVINGS ACCOUNTS) are tax-deferred accounts linked to low-cost, high-deductible health insurance policies. a. Employees put part of their salary into an HSA, which is used […]
978-0073524597 Bonus C Part 3
Bonus C – Managing Risk C-32 PPT C-14 Basics of Insurance Policies One of five U.S. adults, about 45 million people, say it’s acceptable to defraud insurance companies under certain circumstances. Four of five adults think insurance fraud is unethical. […]
978-0073524597 Bonus D Part 1
Bonus D – Managing Personal Finances D-1 Managing Personal Finances bonus chapter = what’s new in this edition D.3 brief chapter outline and learning goals D.3 lecture outline and lecture notes D.5 PowerPoint slide notes D.38 lecture links D.51 lecture […]
978-0073524597 Bonus D Part 2
Bonus D – Managing Personal Finances b. You can use a financial formula to figure out how much insurance you need at different points in your life. c. MULTIYEAR LEVEL-PREMIUM INSUR- ANCE guarantees that you’ll pay the same premium for […]
978-0073524597 Bonus D Part 3
Bonus D – Managing Personal Finances D-41 PPT D-10 Easy-ish Budget Cuts 1. This slide shows the student how to trim the fat off their monthly budget. 2. Cutting cable! Shock! Horror! Many shows are available through free sites like […]
978-0073524597 Bonus D Part 4
Bonus D – Managing Personal Finances D-55 lecture link D-5 DISCREDIT REPORT Maybe you’ve never seen your credit report, but dozens of strangers have. Among those who’ve looked to see how much debt you have and whether you pay your […]
978-0073524597 Chapter 1 Part 1
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment 1-1 Taking Risks and Making Profits within the Dynamic Business Environment chapter = what’s new in this edition 1.3 brief chapter outline and learning goals 1.3 lecture […]
978-0073524597 Chapter 1 Part 2
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment 1-21 PPT 1-27 Corruption Worldwide (See complete PowerPoint slide notes on page 1.45.) MAKING ethical decisions (Text page 14) PPT 1-28 Ethics Begins with You (See complete […]
978-0073524597 Chapter 1 Part 3
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment PPT 1-15 Nonprofit Organizations Nonprofits use the same principles and skills you will learn in this class. PPT 1-16 Well-Known Nonprofits in the United States 1. This […]
978-0073524597 Chapter 1 Part 4
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment 1-58 lecture link 1-5 SOCIAL ENTREPRENEURSHIP: IMPROVING WORLD HEALTH WITH- OUT PROFITS Knowing that Victoria Hale was a pharmaceutical scientist, a friend called her, desperate. Their 13-year-old […]
978-0073524597 Chapter 10 Part 1
Chapter 10 – Motivating Employees 10-1 Motivating Employ- ees chapter = what’s new in this edition 10.3 brief chapter outline and learning goals 10.3 lecture outline and lecture notes 10.5 PowerPoint slide notes 10.46 lecture links 10.69 lecture link 10-1: […]
978-0073524597 Chapter 10 Part 2
Chapter 10 – Motivating Employees a. Motivation is more PUNISHMENT for bad work rather than REWARD for good work. b. Theory X managers give workers little respon- sibility, authority, or flexibility. c. Those were the assumptions behind Taylor’s SCIENTIFIC MANAGEMENT. […]
978-0073524597 Chapter 10 Part 3
Chapter 10 – Motivating Employees ships and develop group trust before focus- ing on tasks. b. In low-context culture, workers often view re- lationship-building as a waste of time. 2. Text example: Dow Chemical solved a cross– cultural problem with […]
978-0073524597 Chapter 10 Part 4
Chapter 10 – Motivating Employees 10–61 PPT 10–39 Motivation on a Budget 1. In this recent recession, companies have had to ease up on offering monetary rewards for em- ployee performance. 2. Ask the students, Would you be satisfied with […]
978-0073524597 Chapter 10 Part 5
Chapter 10 – Motivating Employees 10–75 lecture link 10–10 POSITIVE FEEDBACK Employees and managers may have different levels of experience, but they worry about the same thing: “How can I do a better job?” Kathryn Lemaire, vice president at the […]
978-0073524597 Chapter 11 Part 1
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 11-1 Human Resource Management: Finding and Keeping the Best Employees chapter = what’s new in this edition 11.3 brief chapter outline and learning goals 11.4 lecture outline and […]
978-0073524597 Chapter 11 Part 2
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 11–21 workers to do a particular job. C. ASSESSING FUTURE HUMAN RESOURCE DE- MAND—HR managers must be proactive to anticipate future needs of their organizations. D. ASSESSING FUTURE […]
978-0073524597 Chapter 11 Part 3
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 11–41 critical thinking exercise 11-4 DIVERSITY IN MANAGEMENT This exercise directs students to the federal government’s Bureau of Labor Statistics website to identify the current sta- tistics on […]
978-0073524597 Chapter 11 Part 4
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees PPT 11-7 Human Resource Management Human resource management is more than hiring em- ployees. It involves a multitude of tasks and responsibili- ties. This slide gives some insight […]
978-0073524597 Chapter 11 Part 5
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees PPT 11–61 Virtually There Click on these links to visit pages containing useful tools for working outside the office. PPT 11–62 Going Nowhere Fast 1. IBM ranked cities […]
978-0073524597 Chapter 11 Part 6
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 11–97 critical thinking exercise 11-1 (continued) FUTURE PAYROLL ESTIMATES POSITION PAY SCALE PRESENT STAFF PRESENT PAYROLL PROJECTED STAFF PROJECTED PAYROLL Management Level 24 Level 18 $65,000 $45,000 1 […]
978-0073524597 Chapter 12 Part 1
Chapter 12 – Dealing with Union and Employee–Management Issues 12-1 Dealing with Union and Employee– Management Issues chapter = what’s new in this edition 12.3 brief chapter outline and learning goals 12.3 lecture outline and lecture notes 12.5 PowerPoint slide […]
978-0073524597 Chapter 12 Part 2
Chapter 12 – Dealing with Union and Employee–Management Issues management is not abiding by the terms of the ne- gotiated labor agreement. 5. The vast majority of grievances are resolved by 6. SHOP STEWARDS are union officials who work permanently […]
978-0073524597 Chapter 12 Part 3
Chapter 12 – Dealing with Union and Employee–Management Issues number will grow to 70 million. b. These workers will not be concerned with child care. c. Instead, they face the responsibility of caring for older parents and other relatives. 2. […]
978-0073524597 Chapter 12 Part 4
Chapter 12 – Dealing with Union and Employee–Management Issues PPT 12–45 Facing Childcare Issues PPT 12–46 Businesses Response to Child Care PPT 12–47 Increasing Elder Care Challenges As the population ages, caring for one’s parents and other relatives will be […]
978-0073524597 Chapter 12 Part 5
Chapter 12 – Dealing with Union and Employee–Management Issues 12–72 lecture link 12-9 EMPLOYEE STOCK OWNERSHIP PLANS No matter how hard workers fight for better pay, they will never become as wealthy as the people who actually own the company. […]
978-0073524597 Chapter 13 Part 1
Chapter 13 – Marketing: Helping Buyers Buy 13-1 Marketing: Helping Buyers Buy chapter = what’s new in this edition 13.3 brief chapter outline and learning goals 13.4 lecture outline and lecture notes 13.6 PowerPoint slide notes 13.35 lecture links 13.54 […]
978-0073524597 Chapter 13 Part 2
Chapter 13 – Marketing: Helping Buyers Buy 13–21 PPT 13-29 Collecting Secondary Research Data (See complete PowerPoint slide notes on page 13.44.) TEXT FIGURE 13.4 Selected Sources of Primary and Secondary Information (Text page 362) This text figure lists the […]
978-0073524597 Chapter 13 Part 3
Chapter 13 – Marketing: Helping Buyers Buy 13–41 PPT 13–18 The Four Ps The Four Ps are also known as the marketing mix. PPT 13–19 Developing a Product PPT 13–20 Pricing and Placing a Product Chapter 13 – Marketing: Helping […]
978-0073524597 Chapter 13 Part 4
Chapter 13 – Marketing: Helping Buyers Buy 13–61 lecture link 13-9 RELATIONSHIP MARKETING: GOING BEYOND THE EXPECTED If you pay any attention at all to what marketers do, it becomes clear rather quickly that most marketers are more concerned with […]
978-0073524597 Chapter 13 Part 5
Chapter 13 – Marketing: Helping Buyers Buy 13–73 notes on critical thinking exercise 13-4 1. What need does this product fill? 2. What is the potential market for the product? The potential market includes everyone who uses a pencil to […]
978-0073524597 Chapter 14 Part 1
Chapter 14 – Developing and Pricing Goods and Services 14-1 Developing and Pric- ing Goods and Ser– vices chapter = what’s new in this edition 14.3 brief chapter outline and learning goals 14.4 lecture outline and lecture notes 14.6 PowerPoint […]
978-0073524597 Chapter 14 Part 2
Chapter 14 – Developing and Pricing Goods and Services than in the past. 2. The FAIR PACKAGING AND LABELING ACT requires that packages contain quantity and value comparison. 3. Packaging can use a strategy called BUNDLING that combines goods and/or […]
978-0073524597 Chapter 14 Part 3
Chapter 14 – Developing and Pricing Goods and Services 14–41 critical thinking exercise 14-4 BREAK-EVEN ANALYSIS This exercise guides the students through the analysis re- quired to determine a restaurant’s break-even point. (See com- plete exercise on page 14.81 of […]
978-0073524597 Chapter 14 Part 4
Chapter 14 – Developing and Pricing Goods and Services 14–61 PPT 14–41 The New-Product Development Process Green Ketchup and New Coke are two of the many thousands of products that failed. New-product failure is common due to the fact that […]
978-0073524597 Chapter 14 Part 5
Chapter 14 – Developing and Pricing Goods and Services 14–76 Food producers Kraft, Sara Lee, and General Mills have reported that prices on certain products critical thinking exercises Name: ___________________________ Date: ___________________________ critical thinking exercise 14-1 CHOOSING A BRAND NAME […]
978-0073524597 Chapter 15 Part 1
Chapter 15 – Distributing Products 15-1 Distributing Products chapter = what’s new in this edition 15.3 brief chapter outline and learning goals 15.3 lecture outline and lecture notes 15.6 PowerPoint slide notes 15.41 lecture links 15.59 lecture link 15-1: WHY […]
978-0073524597 Chapter 15 Part 2
Chapter 15 – Distributing Products 15–21 3. Internet retailers have had difficulties with SER- VICE AFTER THE SALE, such as handling com- plaints and returns. these are sometimes called “BRICK-AND-CLICK” STORES. 5. To be successful in the future, companies will […]
978-0073524597 Chapter 15 Part 3
Chapter 15 – Distributing Products 15–41 PowerPoint slide notes PPT 15-1 Chapter Title PPT 15-2 Learning Goals PPT 15-3 Learning Goals Chapter 15 – Distributing Products PPT 15-4 Tony Hsieh PPT 15-5 Name That Company Company: Kia PPT 15-6 What […]
978-0073524597 Chapter 15 Part 4
Chapter 15 – Distributing Products 15–61 lecture link 15-4 WHAT INTERMEDIARIES TO USE WHEN GOING INTERNATIONAL It’s one thing to decide to sell a product internationally; it’s something else again to try to imple- ment such a program. How are […]
978-0073524597 Chapter 16 Part 1
Chapter 16 – Using Effective Promotions 16-1 Using Effective Promotions chapter = what’s new in this edition 16.3 brief chapter outline and learning goals 16.3 lecture outline and lecture notes 16.5 PowerPoint slide notes 16.40 lecture links 16.57 lecture link […]
978-0073524597 Chapter 16 Part 2
Chapter 16 – Using Effective Promotions b. Software tools help the salesperson tailor the presentation. a. A salesperson should anticipate potential ob- jections and determine proper responses. b. Questions should be viewed as opportunities a. The TRIAL CLOSE is a […]
978-0073524597 Chapter 16 Part 3
Chapter 16 – Using Effective Promotions PPT 16-4 Andrew Mason PPT 16-5 Name That Company Company: Dr. Pepper PPT 16-6 Promotion in an Organization 16–41 16–42 PPT 16-7 Integrated Marketing Communication (IMC) Emphasis today is on integrating traditional media with […]
978-0073524597 Chapter 16 Part 4
Chapter 16 – Using Effective Promotions 16–61 Vehicle wrapping started in 1993 when PepsiCo bought the rights to paint six Seattle city buses with its logo. Pepsi planned to put the buses in a paint shop for six weeks, but […]
978-0073524597 Chapter 17 Part 1
Chapter 17 – Understanding Accounting and Financial Information 17-1 Understanding Ac- counting and Finan- cial Information chapter = what’s new in this edition 17.3 brief chapter outline and learning goals 17.3 lecture outline and lecture notes 17.5 PowerPoint slide notes […]
978-0073524597 Chapter 17 Part 2
Chapter 17 – Understanding Accounting and Financial Information c. Step 3. Posting that information into LEDG- ERS d. Step 4. Preparing a TRIAL BALANCE (a summary of all the data in the account ledg- ers to show whether the figures […]
978-0073524597 Chapter 17 Part 3
Chapter 17 – Understanding Accounting and Financial Information 17–41 1. RATIO ANALYSIS is the assessment of a firm’s financial condition using calculations and interpre- tations of financial ratios developed from the actual performance of the company compared to its financial […]
978-0073524597 Chapter 17 Part 4
Chapter 17 – Understanding Accounting and Financial Information 17–61 PPT 17-27 The Balance Sheet See Figure 17.5 in the text for a sample balance sheet for Very Vegetarian. PPT 17-28 Assets PPT 17-29 Classifying Assets Assets are divided into three […]
978-0073524597 Chapter 17 Part 5
Chapter 17 – Understanding Accounting and Financial Information 17–79 3. Which intangible assets are listed on the balance sheet? 4. How much income tax did the company pay? 5. Using the financial ratios discussed in this chapter, answer the following: […]
978-0073524597 Chapter 18 Part 1
Chapter 18 – Financial Management 18-1 Financial Manage- ment chapter = what’s new in this edition 18.3 brief chapter outline and learning goals 18.3 lecture outline and lecture notes 18.5 PowerPoint slide notes 18.44 lecture links 18.62 lecture link 18-1: […]
978-0073524597 Chapter 18 Part 2
Chapter 18 – Financial Management 18–21 critical thinking exercise 18-2 EXTENDING CREDIT This exercise explores the advantages and disadvantages of accepting credit cards. (See complete exercise on page 18.71 of this manual.) Chapter 18 – Financial Management a. The firm […]
978-0073524597 Chapter 18 Part 3
Chapter 18 – Financial Management lecture link 18-6 THE MYTHS OF VENTURE CAPITAL Misconceptions about the venture capital industry are based on myths that have developed among firms looking for VC financing. (See the complete lecture link on page 18.67 […]
978-0073524597 Chapter 18 Part 4
Chapter 18 – Financial Management 18–61 PPT 18–48 Lessons of the Financial Crisis PPT 18–49 Progress Assessment 1. A company could issue and sell bonds or it could borrow from financial institutions and individuals. 2. The primary difference between debt […]
978-0073524597 Chapter 19 Part 1
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities 19-1 Using Securities Markets for Financing and Investing Oppor- tunities chapter = what’s new in this edition 19.3 brief chapter outline and learning goals 19.3 lecture outline and lecture […]
978-0073524597 Chapter 19 Part 2
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities 19–21 progress assessment (Text page 529) PPT 19-18 Progress Assessment (See complete PowerPoint slide notes on page 19.64.) Chapter 19 – Using Securities Markets for Financing and Investing Opportunities […]
978-0073524597 Chapter 19 Part 3
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities TEXT FIGURE 19.4 Understanding Stock Quotations (Text page 537) PPT 19-40 Understanding Stock Quotations (See complete PowerPoint slide notes on page 19.71.) PPT 19-41 Top Financial News and Research […]
978-0073524597 Chapter 19 Part 4
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities PPT 19–10 Top Stock Exchanges 1. This slide profiles the largest stock exchanges in the world. 2. To be listed on the NYSE, the company must have at least […]
978-0073524597 Chapter 19 Part 5
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities PPT 19–57 Cleaning Up the Street PPT 19–58 Progress Assessment 1. The Dow Jones Industrial Average is the average price of 30 specific industrial stocks. It is important because […]
978-0073524597 Chapter 2 Part 1
Chapter 02 – Understanding Economics and How It Affects Business 2-1 Understanding Economics and How It Affects Business chapter = what’s new in this edition 2.2 brief chapter outline and learning goals 2.3 lecture outline and lecture notes 2.5 PowerPoint […]
978-0073524597 Chapter 2 Part 2
Chapter 02 – Understanding Economics and How It Affects Business a. PRODUCT DIFFERENTIATION, making buy- ers think similar products are different, is a key to success. 4. An OLIGOPOLY is a degree of competition in which just a few sellers […]
978-0073524597 Chapter 2 Part 3
Chapter 02 – Understanding Economics and How It Affects Business a. However, the economy plummeted and Presi- dent Bush approved spending almost $1 tril- lion to revive the failing economy. b. President Barack Obama promised to spend additional funds. 2. […]
978-0073524597 Chapter 2 Part 4
Chapter 02 – Understanding Economics and How It Affects Business PPT 2-49 Consumer Price Index After discussing hyperinflation in the previous slide, students can appreciate the importance of monitoring a nation’s inflation rate to prevent it from spiraling out of […]
978-0073524597 Chapter 2 Part 5
Chapter 02 – Understanding Economics and How It Affects Business 2-72 critical thinking exercises Name: ___________________________ Date: ___________________________ critical thinking exercise 2-1 KNOW YOUR HISTORY OF ECONOMICS 1. Describe the personality of your chosen economist. 2. What major contributions did […]
978-0073524597 Chapter 20 Part 1
Chapter 20 – Money, Financial Institutions, and the Federal Reserve 20-1 Money, Financial In- stitutions, and the Federal Reserve chapter = what’s new in this edition 20.3 brief chapter outline and learning goals 20.3 lecture outline and lecture notes 20.6 […]
978-0073524597 Chapter 20 Part 2
Chapter 20 – Money, Financial Institutions, and the Federal Reserve PPT 20-18 Check-Clearing Process through the Federal Reserve TEXT FIGURE 20.3 Check-Clearing Process through the Federal Reserve Bank System (Text page 560) (See complete PowerPoint slide notes on page 20.57.) […]
978-0073524597 Chapter 20 Part 3
Chapter 20 – Money, Financial Institutions, and the Federal Reserve PPT 20-34 Technological Advancements in Banking (See complete PowerPoint slide notes on page 20.62) lecture link 20–11 THE FUTURE OF TRANSFERRING MONEY The days of credit card company dominance may […]
978-0073524597 Chapter 20 Part 4
Chapter 20 – Money, Financial Institutions, and the Federal Reserve PPT 20–29 Nonbanks PPT 20–30 The Rise of the Nonbank PPT 20–31 What Attracts Customers to Online Banking 4. More than 71% of online banking customers re- port they are […]
978-0073524597 Chapter 20 Part 5
Chapter 20 – Money, Financial Institutions, and the Federal Reserve 20–75 4. When is it legal to reproduce a U.S. dollar note? 5. How many commercial banks are there in the United States? MATCH THE PORTRAIT THAT APPEARS ON THE […]
978-0073524597 Chapter 3 Part 1
Chapter 03 – Doing Business in Global Markets 3-1 Doing Business in Global Markets chapter = what’s new in this edition 3.3 brief chapter outline and learning goals 3.3 lecture outline and lecture notes 3.5 PowerPoint slide notes 3.53 lecture […]
978-0073524597 Chapter 3 Part 2
Chapter 03 – Doing Business in Global Markets 3-21 REACHING BEYOND our borders (Text page 69 PPT 3-31 Golden Arches Glowing across the Globe (See complete PowerPoint slide notes on page 3.64.) PPT 3-32 That’s at McDonalds? (See complete PowerPoint […]
978-0073524597 Chapter 3 Part 3
Chapter 03 – Doing Business in Global Markets 3-41 PPT 3-53 World Trade Organization (See complete PowerPoint slide notes on page 3.73) Chapter 03 – Doing Business in Global Markets 3-42 internal tariffs, and the coordination of laws to fa- […]
978-0073524597 Chapter 3 Part 4
Chapter 03 – Doing Business in Global Markets 3-61 PPT 3-22 How to Measure Global Trade PPT 3-23 Balance of Payments Since 1975, the U.S. has bought more goods from other nations than it has sold and thus has a […]
978-0073524597 Chapter 3 Part 5
Chapter 03 – Doing Business in Global Markets 3-80 lecture link 3-4 FOREIGN ETIQUETTE TIPS As more businesses engage in global trade, cultural pitfalls increase. Every day business deals are jeopardized or lost when foreign associates are offended by Americans […]
978-0073524597 Chapter 4 Part 1
Chapter 04 – Demanding Ethical and Socially Responsible Behavior 4-1 Demanding Ethical and Socially Responsible Behavior chapter = what’s new in this edition 4.3 brief chapter outline and learning goals 4.3 lecture outline and lecture notes 4.5 PowerPoint slide notes […]
978-0073524597 Chapter 4 Part 2
Chapter 04 – Demanding Ethical and Socially Responsible Behavior 4-21 whom businesses are responsible. B. RESPONSIBILITY TO CUSTOMERS 1. President John F. Kennedy proposed four basic rights of consumers: c. The right to CHOOSE d. The right to be HEARD […]
978-0073524597 Chapter 4 Part 3
Chapter 04 – Demanding Ethical and Socially Responsible Behavior PPT 4-16 Ethics Start at the Top Leadership helps instill corporate values in employees. So, like many aspects of business, ethical behavior prac- ticed and modeled by managers and executives will […]
978-0073524597 Chapter 4 Part 4
Chapter 04 – Demanding Ethical and Socially Responsible Behavior Name: ___________________________ Date: ___________________________ critical thinking exercise 4-2 ETHICAL DILEMMAS Below are several situations that present ethical questions in a business. Discuss each situation (a) from the strictly legal viewpoint, (b) […]
978-0073524597 Chapter 5 Part 1
Chapter 05 – How to Form a Business 5-1 How to Form a Business chapter = what’s new in this edition 5.3 brief chapter outline and learning goals 5.3 lecture outline and lecture notes 5.5 PowerPoint slide notes 5.43 lecture […]
978-0073524597 Chapter 5 Part 2
Chapter 05 – How to Form a Business 5-21 6. DIFFICULTY OF TERMINATION: A corporation is relatively difficult to end. 7. POSSIBLE CONFLICT WITH STOCKHOLDERS a. The board chooses the company’s officers. b. An entrepreneur can be forced out of […]
978-0073524597 Chapter 5 Part 3
Chapter 05 – How to Form a Business 5-41 1. The FARM COOPERATIVE began with farmers joining together to get better prices for their food products. 2. Farm cooperatives now buy and sell other prod- ucts needed on the farm. […]
978-0073524597 Chapter 5 Part 4
Chapter 05 – How to Form a Business PPT 5-49 Global Franchising PPT 5-50 What to Choose? 1. This is valuable information that must be examined by anyone wishing to purchase a franchise. 2. The number one reason why franchises […]
978-0073524597 Chapter 5 Part 5
Chapter 05 – How to Form a Business 5-73 ___________________________________ ____________________________________ ___________________________________ ____________________________________ ___________________________________ ____________________________________ ___________________________________ ____________________________________ ___________________________________ ____________________________________ What skills and/or capital are missing? __________________________________________ ___________________________________________________________________________ What can you do to get what is needed? _________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ […]
978-0073524597 Chapter 6 Part 1
Chapter 06 – Entrepreneurship and Starting a Small Business 6-1 Entrepreneurship and Starting a Small Business chapter = what’s new in this edition 6.3 brief chapter outline and learning goals 6.3 lecture outline and lecture notes 6.5 PowerPoint slide notes […]
978-0073524597 Chapter 6 Part 2
Chapter 06 – Entrepreneurship and Starting a Small Business a. Capital b. Good ideas c. Planning d. Information management e. Budgets f. Accounting g. Marketing h. Employee relations i. Good overall managerial know-how B. SMALL VERSUS BIG BUSINESS 1. As […]
978-0073524597 Chapter 6 Part 3
Chapter 06 – Entrepreneurship and Starting a Small Business b. Local chambers of commerce c. The Better Business Bureau d. National and local trade associations learning goal 5 Outline the advantages and disadvantages small businesses have in entering global markets. […]
978-0073524597 Chapter 6 Part 4
Chapter 06 – Entrepreneurship and Starting a Small Business 6-61 PPT 6-50 Accounting Assistance The most important assistance to small-business owners is in accounting. PPT 6-51 Legal Help PPT 6-52 Marketing Research If marketing is about finding and filling customer […]
978-0073524597 Chapter 7 Part 1
Chapter 07 – Management and Leadership 7-1 Management and Leadership chapter = what’s new in this edition 7.3 brief chapter outline and learning goals 7.3 lecture outline and lecture notes 7.5 PowerPoint slide notes 7.37 lecture links 7.55 lecture link […]
978-0073524597 Chapter 7 Part 2
Chapter 07 – Management and Leadership 7-21 progress assessment (Text page 188) PPT 7-25 Progress Assessment (See complete PowerPoint slide notes on page 7.45.) PPT 7-26 Organizational Charts (See complete PowerPoint slide notes on page 7.46.) PPT 7-27 Levels of […]
978-0073524597 Chapter 7 Part 3
Chapter 07 – Management and Leadership 7-41 PPT 7-13 Defining the Mission The mission statement is the foundation for setting spe- cific goals and objectives within the organization. PPT 7-14 Setting Goals and Objectives PPT 7-15 Planning Answers Fundamental Questions […]
978-0073524597 Chapter 7 Part 4
Chapter 07 – Management and Leadership 7-60 lecture link 7-5 REVISITING MISSION AT VICTORIA’S SECRET Victoria’s Secret, the lingerie company that introduced the Very Sexy Bra, the Fantasy Bra, and the Internet service–crashing fashion show, may have become “too sexy” […]
978-0073524597 Chapter 8 Part 1
Chapter 08 – Structuring Organizations for Today’s Challenges 8-1 Structuring Organizations for Today’s Challenges chapter = what’s new in this edition 8.3 brief chapter outline and learning goals 8.3 lecture outline and lecture notes 8.5 PowerPoint slide notes 8.46 lecture […]
978-0073524597 Chapter 8 Part 2
Chapter 08 – Structuring Organizations for Today’s Challenges decision-making power may be given to lower- level employees. b. The FLATTER organizations became, the larger the SPAN OF CONTROL became. D. WEIGHING THE ADVANTAGES AND DISAD- VANTAGES OF DEPARTMENTALIZATION 1. DEPARTMENTALIZATION […]
978-0073524597 Chapter 8 Part 3
Chapter 08 – Structuring Organizations for Today’s Challenges 8-41 PPT 8-51 Restructuring (See complete PowerPoint slide notes on page 8.64.) PPT 8-52 Traditional and Inverted Organizations TEXT FIGURE 8.9 Comparison of an Inverted Organizational Structure and a Traditional Organizational Structure […]
978-0073524597 Chapter 8 Part 4
Chapter 08 – Structuring Organizations for Today’s Challenges PPT 8-43 A Virtual Corporation 1. This slide illustrates the concept of a virtual corpo- ration as an organizational model that could propel American businesses into the next century. 2. The theory […]
978-0073524597 Chapter 8 Part 5
Chapter 08 – Structuring Organizations for Today’s Challenges 8-74 Although many companies use social media to create awareness, this new trend of direct outlets on social platforms could be the future of retail, not just mobile shopping. JCPenney and Delta […]
978-0073524597 Chapter 9 Part 1
Chapter 09 – Production and Operations Management 9-1 Production and Operations Management chapter = what’s new in this edition 9.3 brief chapter outline and learning goals 9.3 lecture outline and lecture notes 9.5 PowerPoint slide notes 9.42 lecture links 9.64 […]
978-0073524597 Chapter 9 Part 2
Chapter 09 – Production and Operations Management mass-produced items. 2. Manufacturers are learning to CUSTOMIZE THEIR PRODUCTS for individual customers. (Custom Foot uses infrared scanners to precisely fit shoes.) 3. Mass customization of services is actually easier because there is […]
978-0073524597 Chapter 9 Part 3
Chapter 09 – Production and Operations Management 9-41 progress assessment (Text page 253) PPT 9-58 Progress Assessment (See complete PowerPoint slide notes on page 9.64.) VI. PREPARING FOR THE FUTURE VII. SUMMARY A. There are tremendous opportunities for careers in […]
978-0073524597 Chapter 9 Part 4
Chapter 09 – Production and Operations Management PPT 9-52 Progress Assessment 1. Managers must always consider the customer and the impact on customers’ ability to use the company’s services and to communicate about their needs. Other criteria that need to […]
978-0073524597 Chapter 9 Part 5
Chapter 09 – Production and Operations Management 9-74 Milk X Dress X Coal X Newspaper X Telephone X Name: ___________________________ Date: ___________________________ critical thinking exercise 9-3 SITE SELECTION As you drive to school or work, you probably pass a number […]
978-0073524597 Test Bank Bonus A Part 1
Bonus Chapter A – Working within the Legal Environment Bonus Chapter A-1 True / False Questions 1. The executive branch of the government is responsible for overseeing the legal system. 2. The U.S. court system is organized solely at the […]
978-0073524597 Test Bank Bonus A Part 2
Bonus Chapter A – Working within the Legal Environment Under contract law, “duress” means the presence of coercion through force or threat of force. Answer: True Page: A-9 AACSB: Reflective thinking Bloom’s: Knowledge Learning Goal: A-5 Level of Difficulty 1: […]
978-0073524597 Test Bank Bonus A Part 3
Bonus Chapter A – Working within the Legal Environment Bonus Chapter A-41 Multiple Choice Questions 163. The branch of the government responsible for overseeing the legal system is the: A. judiciary. B. executive. C. legislative. D. administrative. 164. __________ refers […]
978-0073524597 Test Bank Bonus A Part 4
Bonus Chapter A – Working within the Legal Environment Bonus Chapter A-61 212. You agree to sell your car to your neighbor for $5,000. You and your neighbor have provided each other: A. duress. B. consideration. C. an endorsement. D. […]
978-0073524597 Test Bank Bonus A Part 5
Bonus Chapter A – Working within the Legal Environment ________ is the process of eliminating laws and regulations that hinder competition. A. Downsizing B. Restructuring C. Deregulation D. Reregulation Answer: C Page: A-17 AACSB: Reflective thinking Bloom’s: Knowledge Learning Goal: […]
978-0073524597 Test Bank Bonus B Part 1
Chapter Bonus B – Using Technology to Manage Information True / False Questions 1. Though the types of technology used by businesses have changed over the last several decades, the role of business technology has remained remarkably constant. Answer: False […]
978-0073524597 Test Bank Bonus B Part 2
Chapter Bonus B – Using Technology to Manage Information BonusB-21 77. The current trend in business is to move from networked computer systems toward more centralized information management systems that rely on powerful mainframe computers. 78. In older computer network […]
978-0073524597 Test Bank Bonus B Part 3
Chapter Bonus B – Using Technology to Manage Information 137. Since 1988, Bigbux National Bank has tried to make use of new technologies to expand the services it offers to its customers. For example, depositors can obtain updated financial information […]
978-0073524597 Test Bank Bonus B Part 4
Chapter Bonus B – Using Technology to Manage Information 184. If you’re traveling through Philadelphia on your way to Acadia National Park in the state of Maine, you can use your smart phone to make a room reservation and also […]
978-0073524597 Test Bank Bonus B Part 5
Chapter Bonus B – Using Technology to Manage Information 212. Which of the following statements about computer viruses is most accurate? A. Viruses could be completely eliminated if people would quit sharing “infected” diskettes. B. Wild rumors and sloppy reporting […]
978-0073524597 Test Bank Bonus C Part 1
Chapter Bonus C – Managing Risk True / False Questions 1. The management of risk is a small part of global business. Answer: False Page: C-2 AACSB: Reflective thinking Bloom’s: Knowledge Learning Goal: C-1 Level of Learning 1: Knowledge of […]
978-0073524597 Test Bank Bonus C Part 2
Chapter Bonus C – Managing Risk BonusC-21 Multiple Choice Questions 84. Which of the following is a goal of enterprise risk management? A. Defining which risks the program will manage B. Deciding how to petition the government for financial help […]
978-0073524597 Test Bank Bonus C Part 3
Chapter Bonus C – Managing Risk 125. According to the Law of Large Numbers, if 26 out of 100 homes are likely to sustain earthquake damage in a 30-year period of time in San Jose, California, and 12 out of […]
978-0073524597 Test Bank Bonus D Part 1
Chapter Bonus D – Managing Personal Finances True / False Questions 1. The value of education is often exaggerated when searching for a good job. Answer: False Page: D-2 AACSB: Reflective thinking Bloom’s: Knowledge Learning Goal: D-1 Level of Difficutly […]
978-0073524597 Test Bank Bonus D Part 2
Chapter Bonus D – Managing Personal Finances 83. Variable annuities offer investment choices identical to mutual funds. Answer: True Page: D-11 AACSB: Reflective thinking Bloom’s: Knowledge Learning Goal: D-3 Level of Difficutly 1: Knowledge of key terms Topic: Protecting Your […]
978-0073524597 Test Bank Bonus D Part 3
Chapter Bonus D – Managing Personal Finances BonusD-41 Once you have set up a budget and handled your ordinary expenses, the first thing to do with any extra money you have is to: A. start a savings plan. B. pay […]
978-0073524597 Test Bank Bonus D Part 4
Chapter Bonus D – Managing Personal Finances 200. Which of the following is a new form of term insurance that guarantees fixed premiums for the life of the policy? A. Universal life insurance B. Planned annuity life insurance C. Declining […]
978-0073524597 Test Bank Bonus D Part 5
Chapter Bonus D – Managing Personal Finances 242. The increase in the number of retirement plans approved by the federal government likely indicates that: A. the government budget is approaching a surplus. B. most people have faith in the troubled […]
978-0073524597 Test Bank Chapter 1 Part 1
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment True / False Questions 1. Businesses provide goods, jobs, and services to others. Answer: True Page: 4 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 01-1 Level of […]
978-0073524597 Test Bank Chapter 1 Part 2
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment 1-21 One way for a government to actively promote entrepreneurship is to establish a currency that’s tradable in world markets so that you can buy and sell […]
978-0073524597 Test Bank Chapter 1 Part 3
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment 1-41 133. Rob is an emergency room nurse at a local hospital in Texas. On a weekly basis, he will serve a number of patients who are […]
978-0073524597 Test Bank Chapter 1 Part 4
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment 1-61 Which of the following is the most accurate statement about the impact of business on society? A. When businesses earn a profit for their owners, they […]
978-0073524597 Test Bank Chapter 1 Part 5
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment 1-81 Jay and Jim Spears own a lawn irrigation system business. They perform installations and maintenance of these systems. Several of their customers are golf courses, but […]
978-0073524597 Test Bank Chapter 1 Part 6
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment 1-101 271. Which of the following statements best describes how firms must treat their front-line workers in order to remain competitive? Front-line workers must be ____________. A. […]
978-0073524597 Test Bank Chapter 1 Part 7
Chapter 01 – Taking Risks and Making Profits within the Dynamic Business Environment 306. During the past 150 years, the U.S. has evolved from: A. An agrarian economy to an information technology economy. B. A business to business economy to […]
978-0073524597 Test Bank Chapter 10 Part 1
Chapter 10 – Motivating Employees True / False Questions 1. The sense of satisfaction you get when you achieve an important goal is an intrinsic reward. Answer: True Page: 261 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 10-1 Level of […]
978-0073524597 Test Bank Chapter 10 Part 2
Chapter 10 – Motivating Employees Herzberg’s findings suggest that many U.S. firms can help workers satisfy higher order needs by identifying those things that motivate (inspire) them to work at their fullest potential. Feedback: Herzberg’s findings suggest that worker motivation […]
978-0073524597 Test Bank Chapter 10 Part 3
Chapter 10 – Motivating Employees 10–41 127. Based on Herzberg’s theory of motivators, job enrichment will motivate employees to satisfy higher order needs. 128. Job enrichment is based on Herzberg’s higher motivators, such as responsibility, achievement, and recognition. Answer: True […]
978-0073524597 Test Bank Chapter 10 Part 4
Chapter 10 – Motivating Employees 190. One of the elements essential to Frederick Taylor’s approach to improving worker productivity was: A. teamwork. B. a hierarchy of needs. C. rules of work. D. open communication. Answer: C Page: 261-262 AACSB: Reflective […]
978-0073524597 Test Bank Chapter 10 Part 5
Chapter 10 – Motivating Employees Than Wok emigrated from his war-torn country to the United States almost two years ago. He recently found a job working on an assembly line at a major computer manufacturer. Than left his friends and […]
978-0073524597 Test Bank Chapter 10 Part 6
Chapter 10 – Motivating Employees 277. In an interview that featured the CEO of Aruba Networks, New York Times reporter Andrew Bryant probed the CEO about his experience at Hewlett Packard. He asked, “What is the H.P. way?” The CEO […]
978-0073524597 Test Bank Chapter 10 Part 7
Chapter 10 – Motivating Employees 10-121 Brett manages a sales force that sells laboratory supplies to companies and university science labs. He wants to implement a reward program for high performance. Any rep whose territory bills over $500,000 in sales […]
978-0073524597 Test Bank Chapter 10 Part 8
Chapter 10 – Motivating Employees 10-140 360. A strength of Generation X managers is likely to be their: A. loyalty to the firm. B. individualistic approach to problem solving. C. ability to provide feedback to employees. D. willingness to sacrifice […]
978-0073524597 Test Bank Chapter 11 Part 1
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 11-1 1. Human resource management is the process of deciding the number and types of people your business needs, and then, recruiting, selecting, developing, motivating, evaluating, compensating, and […]
978-0073524597 Test Bank Chapter 11 Part 2
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 67. Career Builder.com has posted a variety of sales management positions. Some require the manager to have five to ten years of experience and preferably a Master’s Degree […]
978-0073524597 Test Bank Chapter 11 Part 3
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 11–41 Keep on Truckin’ School for Truck Drivers is proud of its training methods. Before its students are ever allowed on the road with a big rig, they […]
978-0073524597 Test Bank Chapter 11 Part 4
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 11–61 197. In a compressed workweek, employees work more hours each day, but work fewer days each week. 198. Almost 10 million U.S. workers now telecommute, working several […]
978-0073524597 Test Bank Chapter 11 Part 5
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 251. If your company is selling its products or services to the U.S. government, you should study Human Resource law that pertains to: A. the Better Business Bureau […]
978-0073524597 Test Bank Chapter 11 Part 6
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 295. Which of the following statements about recruiting is most accurate? A. It is important for a firm to recruit and hire people who are not only skilled […]
978-0073524597 Test Bank Chapter 11 Part 7
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 343. According to information in Chapter 11, which of the following is not one of the three steps HR managers use as part of training and development? A. […]
978-0073524597 Test Bank Chapter 11 Part 8
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 382. The __________ system is a pay system that is based on job tiers, with each tier having a strict pay range. A. Steiner B. Gantt C. Hay […]
978-0073524597 Test Bank Chapter 11 Part 9
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 419. Steely Percussion Inc. briefly tried to implement a flextime system only to abandon it after a few months. Which of the following is the most likely reason […]
978-0073524597 Test Bank Chapter 12 Part 1
Chapter 12 – Dealing with Union and Employee–Management Issues True / False Questions 1. Throughout most of American history, the relationship between managers and employees has been fairly smooth. Answer: False Page: 324 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: […]
978-0073524597 Test Bank Chapter 12 Part 2
Chapter 12 – Dealing with Union and Employee–Management Issues A bargaining zone is the time period during which a third party is used to reach agreement on union disputes. Answer: False Page: 333 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: […]
978-0073524597 Test Bank Chapter 12 Part 3
Chapter 12 – Dealing with Union and Employee–Management Issues The spread of AIDS within the U.S. has declined in recent years. Answer: True Page: 344 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 12-5 Level of Difficulty 1: Knowledge of key […]
978-0073524597 Test Bank Chapter 12 Part 4
Chapter 12 – Dealing with Union and Employee–Management Issues 197. At one time, as a condition of employment, the employer could make the employee sign a statement prohibiting the worker from joining a union. This was called a(n): A. arbitrary […]
978-0073524597 Test Bank Chapter 12 Part 5
Chapter 12 – Dealing with Union and Employee–Management Issues 12–81 243. Art B.Traytor, a member of the American Arbitration Association and long-standing faculty member of the business school of a large university is heading out on the next plane for […]
978-0073524597 Test Bank Chapter 12 Part 6
Chapter 12 – Dealing with Union and Employee–Management Issues 288. According to Sandra Timmermann, Director of Met Life’s Mature Market Institute, the key job-related issue of the next decade will be: A. child care. B. continuing education. C. sexual harassment. […]
978-0073524597 Test Bank Chapter 12 Part 7
Chapter 12 – Dealing with Union and Employee–Management Issues 309. As an advisor to a company setting up its sexual harassment policy, which of the following tactics would you suggest? A. Immediately making a sexual harassment claim public to every […]
978-0073524597 Test Bank Chapter 13 Part 1
Chapter 13 – Marketing: Helping Buyers Buy True / False Questions 1. Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have a value for customers, clients, partners, and society at large. […]
978-0073524597 Test Bank Chapter 13 Part 2
Chapter 13 – Marketing: Helping Buyers Buy 13–21 The two major types of markets in business are the consumer market and the government market. 76. The business-to-business (B2B) market involves the marketing of goods and services to institutions that sell, […]
978-0073524597 Test Bank Chapter 13 Part 3
Chapter 13 – Marketing: Helping Buyers Buy 142. Which of the following statements is most consistent with today’s views on effective marketing? A. “There’s a sucker born every minute.” B. “Find out what your competition does and do it better.” […]
978-0073524597 Test Bank Chapter 13 Part 4
Chapter 13 – Marketing: Helping Buyers Buy 186. Roosevelt Community College has experienced declining enrollment for the past three years. In the past the college has relied strictly on enrollment from newly graduated high school students. In order to identify […]
978-0073524597 Test Bank Chapter 13 Part 5
Chapter 13 – Marketing: Helping Buyers Buy 227. After years of using a mass marketing strategy, Digital Print Shops has responded to new competition from national chain stores by focusing on small market segments that have been ignored by their […]
978-0073524597 Test Bank Chapter 14 Part 1
Chapter 14 – Developing and Pricing Goods and Services True / False Questions 1. When consumers calculate the value of a product, they look at the benefits and then subtract the cost. Answer: True Page: 378 ACSB: Reflective thinking Bloom’s: […]
978-0073524597 Test Bank Chapter 14 Part 2
Chapter 14 – Developing and Pricing Goods and Services 14–21 80. Healthy Pick designed a new type of packaging that significantly improves taste and texture of food when defrosted. Unfortunately, firms seldom find that improvements in packaging impact market share […]
978-0073524597 Test Bank Chapter 14 Part 3
Chapter 14 – Developing and Pricing Goods and Services 14–41 160. A penetration strategy calls for a firm to charge low prices with the intent of attracting a large number of customers and discouraging competition. 161. Firms utilizing an everyday […]
978-0073524597 Test Bank Chapter 14 Part 4
Chapter 14 – Developing and Pricing Goods and Services 214. Which of the following statements regarding convenience goods and services is accurate? A. Shoppers will exert lots of effort to obtain the product. B. Consumers purchase the product on an […]
978-0073524597 Test Bank Chapter 14 Part 5
Chapter 14 – Developing and Pricing Goods and Services 261. The job performed by brand managers: A. is mainly concerned with the promotion of the entire product mix of their firm. B. involves broad responsibilities for the marketing of a […]
978-0073524597 Test Bank Chapter 14 Part 6
Chapter 14 – Developing and Pricing Goods and Services Which of the following is a popular pricing objective? A. increasing sales B. increasing brand awareness C. fixing prices among competitors D. achieving less market share Answer: A Page: 396 AACSB: […]
978-0073524597 Test Bank Chapter 14 Part 7
Chapter 14 – Developing and Pricing Goods and Services 338. Which of the following statements about non-price competition is most accurate? A. While still important, non-price competition is becoming less critical as a result of the Internet. B. Marketers often […]
978-0073524597 Test Bank Chapter 15 Part 1
Chapter 15 – Distributing Products True / False Questions 1. Organizations that assist in moving goods and services from producers to business and consumer users are called supply-side transition specialists. Answer: False Page: 406 AACSB: Reflective thinking Bloom’s: Knowledge Learning […]
978-0073524597 Test Bank Chapter 15 Part 2
Chapter 15 – Distributing Products 78. Candy, gum, cigarettes, and popular magazines are usually distributed using a selective distribution strategy. Answer: False Page: 412 AACSB: Reflective thinking Bloom’s: Knowledge Learning Goal: 18-4 Level of Difficulty 1: Knowledge of key terms […]
978-0073524597 Test Bank Chapter 15 Part 3
Chapter 15 – Distributing Products 155. Railroads are an energy-efficient mode of transporting many types of goods. Answer: True Page: 420 AACSB: Reflective thinking Bloom’s: Knowledge Learning Goal: 18-7 Level of Difficulty 1: Knowledge of key terms Topic: Logistics: Getting […]
978-0073524597 Test Bank Chapter 15 Part 4
Chapter 15 – Distributing Products 211. At Stockman’s Butcher Shop the butchers will hand cut steaks to the thickness their customers specify and trim off the excess fat. This extra service provides ________ utility. A. possession B. form C. secondary […]
978-0073524597 Test Bank Chapter 15 Part 5
Chapter 15 – Distributing Products 263. Bunny Babbett has just become an independent contractor selling the products of Tweethouse, a firm that makes elaborate (and expensive) birdhouses and bird feeders. Bunny was recruited to the firm by Sylvester Katt, who […]
978-0073524597 Test Bank Chapter 15 Part 6
Chapter 15 – Distributing Products 300. Mardelay Industries has discovered a defect in one of its products that may result in injury to users. The company believes it must quickly develop and implement a recall program. It is likely that […]
978-0073524597 Test Bank Chapter 16 Part 1
Chapter 16 – Using Effective Promotions 16-1 1. As a component of the promotion mix, advertising includes each of the activities marketers use to inform people about products and persuade them to participate in an exchange. Answer: False Page: 436-437 […]
978-0073524597 Test Bank Chapter 16 Part 2
Chapter 16 – Using Effective Promotions 77. In evaluating personal selling it is safe to conclude that it represents a form of individualized advertising. Feedback: Personal selling is face-to-face presentation and promotion of goods and services. Advertising is non-personal communication […]
978-0073524597 Test Bank Chapter 16 Part 3
Chapter 16 – Using Effective Promotions 151. Payola Promotions has offered to give Lisa free tickets to a concert it is promoting in return for Lisa’s agreement to share her positive experience with others on Internet chat rooms. The concert […]
978-0073524597 Test Bank Chapter 16 Part 4
Chapter 16 – Using Effective Promotions 202. Jake and Janelle loved to prepare gourmet meals for friends and family. They started a business of preparing theme type dinners for friends who were having parties. To generate even more interest in […]
978-0073524597 Test Bank Chapter 16 Part 5
Chapter 16 – Using Effective Promotions Which of the following statements is most accurate? A. Sales promotions are targeted both internally and externally. B. Sales promotion efforts are directed at nonprofit organizations. C. Dealers are inappropriate targets of sales promotion […]
978-0073524597 Test Bank Chapter 16 Part 6
Chapter 16 – Using Effective Promotions 273. Wee Be Irish produces authentic Irish gifts and clothing. Wee Be Irish uses a good deal of television advertising and sales promotion activities to attract consumers to retail shops in search of its […]
978-0073524597 Test Bank Chapter 17 Part 1
Chapter 17 – Understanding Accounting and Financial Information True / False Questions 1. Accounting is an easy subject for people to understand because almost everyone is exposed to basic accounting concepts in their everyday life. Answer: False Page: 464 AACSB: […]
978-0073524597 Test Bank Chapter 17 Part 2
Chapter 17 – Understanding Accounting and Financial Information 76. Many businesses now use computers and accounting software to simplify the mechanical aspects involved in accounting. Answer: True Page: 471 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 17-3 Level of Difficulty […]
978-0073524597 Test Bank Chapter 17 Part 3
Chapter 17 – Understanding Accounting and Financial Information 143. Marissa is taking her first course in accounting this semester. One of the first things she learns is that “revenue” and “net income” mean the same thing. Feedback: Although both of […]
978-0073524597 Test Bank Chapter 17 Part 4
Chapter 17 – Understanding Accounting and Financial Information Before starting his landscape business, Andrew took a marketing class at the local Community College. He decided that his time would be better utilized in this class because if he could learn […]
978-0073524597 Test Bank Chapter 17 Part 5
Chapter 17 – Understanding Accounting and Financial Information 248. A comparison of bookkeeping and accounting indicates that: A. The two are virtually the same in practice. B. Bookkeeping involves recording financial information, while accounting is concerned with classifying, summarizing, and […]
978-0073524597 Test Bank Chapter 17 Part 6
Chapter 17 – Understanding Accounting and Financial Information 17-101 297. Accounting recognizes that assets, such as machinery and buildings, lose value over time. Accountants will record a portion of the cost of an asset as an expense each year through […]
978-0073524597 Test Bank Chapter 17 Part 7
Chapter 17 – Understanding Accounting and Financial Information 17-121 333. Preferred Pet Care Clinic, Inc is a mobile veterinary care company that travels to its clients’ homes to administer veterinary care to well and sick pets. Its business is booming, […]
978-0073524597 Test Bank Chapter 17 Part 8
Chapter 17 – Understanding Accounting and Financial Information 17-141 365. Peak Performance Sporting Goods Company has collected the following information about itself and its competitors: Which of the following statements explains the importance of this information? A. Return on Sales […]
978-0073524597 Test Bank Chapter 18 Part 1
Chapter 18 – Financial Management 18-1 1. Finance is the function in a business that acquires funds for the firm and manages those funds within the firm. Answer: True Page: 494 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 18-1 Level […]
978-0073524597 Test Bank Chapter 18 Part 2
Chapter 18 – Financial Management To improve cash flow and profitability, effective managers attempt to minimize the firm’s investment in inventory. Answer: True Page: 502 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 18-3 Level of Learning 1: Knowledge of key […]
978-0073524597 Test Bank Chapter 18 Part 3
Chapter 18 – Financial Management 155. Acquiring funds through debt financing actually decreases the overall risk of the firm. Answer: False Page: 513 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 18-5 Level of Difficulty 1: Knowledge of key terms Topic: […]
978-0073524597 Test Bank Chapter 18 Part 4
Chapter 18 – Financial Management 208. The finance manager at AllSports Communication has asked his assistant, Ben, to prepare the ________ budget. Ben will gather as much information as possible by utilizing the firm’s other budgets and any documents that […]
978-0073524597 Test Bank Chapter 18 Part 5
Chapter 18 – Financial Management 257. Farmers Savings and Loan agreed to extend Eckert’s Orchards $200,000 of unsecured short-term funds, contingent upon the bank having the funds available. This arrangement represents a: A. line of credit. B. pledge agreement. C. […]
978-0073524597 Test Bank Chapter 18 Part 6
Chapter 18 – Financial Management After earning $30 million in net income, Rolatrim Industries distributed $5 million in dividends to their stockholders. The board of directors of the firm decided to invest the remaining $25 million back into the business. […]
978-0073524597 Test Bank Chapter 19 Part 1
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities 19-1 1. Securities markets represent the financial marketplaces for stocks and bonds. Answer: True Page: 522 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 19-1 Level of Difficulty 1: Knowledge […]
978-0073524597 Test Bank Chapter 19 Part 2
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities While common stockholders of corporations have voting rights, preferred stockholders generally do not. Feedback: Preferred stock is frequently referred to as a hybrid investment in that it has characteristics […]
978-0073524597 Test Bank Chapter 19 Part 3
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities 152. A stock split refers to buying a share of stock at a discounted price if full payment is made at the time of purchase. Feedback: When companies find […]
978-0073524597 Test Bank Chapter 19 Part 4
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities 220. Trading in newly issued securities takes place in the: A. primary market. B. secondary market. C. initial offerings market. D. corporate trading market. Answer: A Page: 522 AACSB: […]
978-0073524597 Test Bank Chapter 19 Part 5
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities 19–81 268. Stock certificates represent evidence of ownership in an organization. A stock certificate contains which of the following? A. Current market value of the stock B. The total […]
978-0073524597 Test Bank Chapter 19 Part 6
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities 314. Investors buying bonds and corporations issuing bonds (both) accept investment risk. Which of the following statements is most correct when it comes to the investment that one or […]
978-0073524597 Test Bank Chapter 19 Part 7
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities Josh purchased the following shares of stock from three companies: Name of Company Price when Purchased Price when Sold Capital Gain/loss (+/-) Cisco Systems, 100 shares 10/2007 $32.00 04/2011 […]
978-0073524597 Test Bank Chapter 19 Part 8
Chapter 19 – Using Securities Markets for Financing and Investing Opportunities 19-138 398. Mutual fund investors will note that: A. Fund managers have not yet added foreign securities into their funds. B. Mutual funds cannot be purchased through a traditional […]
978-0073524597 Test Bank Chapter 2 Part 1
Chapter 02 – Understanding Economics and How It Affects Business 2-1 1. America’s business success is largely due to an economic and social climate that allows businesses to operate freely. Answer: True Page: 30 AACSB: Reflective Thinking Bloom’s: Knowledge Learning […]
978-0073524597 Test Bank Chapter 2 Part 2
Chapter 02 – Understanding Economics and How It Affects Business 2-21 64. As you scan the national news online, you read about the BXY Utility Company’s latest problems. The story describes an expansive retaining wall that collapsed during a flood […]
978-0073524597 Test Bank Chapter 2 Part 3
Chapter 02 – Understanding Economics and How It Affects Business 2-41 It is understandable that productivity is rising faster in the service sector because service businesses have newer technologies than the manufacturing sector and fewer laborers. Feedback: A problem in […]
978-0073524597 Test Bank Chapter 2 Part 4
Chapter 02 – Understanding Economics and How It Affects Business 2-61 Thomas Malthus was pessimistic about the ability of a society to achieve high standards of living for most of its citizens because he believed that: A. Government has a […]
978-0073524597 Test Bank Chapter 2 Part 5
Chapter 02 – Understanding Economics and How It Affects Business 220. A rare and scarce earth metal known as Neodymium is used in many consumer and military products including smart-phones, smart-bombs, laptop computer monitors, and electric/hybrid cars. In one year’s […]
978-0073524597 Test Bank Chapter 2 Part 6
Chapter 02 – Understanding Economics and How It Affects Business 2-101 __________ unemployment results when the demand for labor varies during the year. A. Frictional B. Structural C. Cyclical D. Seasonal 263. The _________ is a statistic used to compute […]
978-0073524597 Test Bank Chapter 2 Part 7
Chapter 02 – Understanding Economics and How It Affects Business 298. Which of the following statements about the Federal Reserve Bank (the Fed) is most accurate? A. The Fed is an agency of the U.S. Treasury Department that has the […]
978-0073524597 Test Bank Chapter 20 Part 1
Chapter 20 – Money, Financial Institutions, and the Federal Reserve True / False Questions 1. Economic growth and the creation of jobs depend on the availability of money. Answer: True Page: 554 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 20-1 […]
978-0073524597 Test Bank Chapter 20 Part 2
Chapter 20 – Money, Financial Institutions, and the Federal Reserve 20–21 A series of bank failures and a cash shortage in 1907 led to the establishment of the Federal Reserve System in 1913. 79. By the time of the Civil […]
978-0073524597 Test Bank Chapter 20 Part 3
Chapter 20 – Money, Financial Institutions, and the Federal Reserve Many employers offer direct deposit, as a convenient and cost savings method of distributing employee pay each month. Answer: True Page: 570 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 20-6 […]
978-0073524597 Test Bank Chapter 20 Part 4
Chapter 20 – Money, Financial Institutions, and the Federal Reserve 20–61 217. A significant decrease in the money supply tends to: A. reduce the supply of gold held by the federal government. B. create shortages that would cause prices of […]
978-0073524597 Test Bank Chapter 20 Part 5
Chapter 20 – Money, Financial Institutions, and the Federal Reserve 263. Herb has $20,000 in an interest-bearing time deposit with the Applebottom Bank and Trust Company. While earning a relatively attractive rate of interest, Herb had to agree to not […]
978-0073524597 Test Bank Chapter 20 Part 6
Chapter 20 – Money, Financial Institutions, and the Federal Reserve 301. The __________ primarily provides for the financing of economic development projects throughout the world. A. International Monetary Fund B. International Reserve Bank C. World Bank D. World Development Authority […]
978-0073524597 Test Bank Chapter 3 Part 1
Chapter 03 – Doing Business in Global Markets True / False Questions 1. Today, over 90% of the companies doing business globally believe it is important for their employees to have experience working in other countries. Answer: True Page: 60 […]
978-0073524597 Test Bank Chapter 3 Part 2
Chapter 03 – Doing Business in Global Markets Any corporation that exports at least 50% of its total output can be classified as a multinational corporation. Answer: False Page: 70-71 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 03-3 Level of […]
978-0073524597 Test Bank Chapter 3 Part 3
Chapter 03 – Doing Business in Global Markets 3-41 A complete ban on the import or export of a specific good is called an embargo. 139. Restrictive standards that detail exactly how a product must be sold in a country […]
978-0073524597 Test Bank Chapter 3 Part 4
Chapter 03 – Doing Business in Global Markets 3-61 Which of the following statements best describes the theory of comparative advantage? A. The best way for a nation to ensure full employment is to be totally self-sufficient rather than relying […]
978-0073524597 Test Bank Chapter 3 Part 5
Chapter 03 – Doing Business in Global Markets 3-81 A __________ is a partnership in which two or more companies (often from different countries) join together and share the risk and costs in order to undertake a major project. A. […]
978-0073524597 Test Bank Chapter 3 Part 6
Chapter 03 – Doing Business in Global Markets Casey is typical of many U.S. businesspeople. Casey feels the U.S. culture defines the model for the rest of the world, and that the “American way” of doing things is the best. […]
978-0073524597 Test Bank Chapter 3 Part 7
Chapter 03 – Doing Business in Global Markets 3-120 Responding to pressure from political lobbyists representing the U.S. steel industry, the U.S. government levies a tax on steel products imported from Europe. This is an example of a(n): A. protective […]
978-0073524597 Test Bank Chapter 4 Part 1
Chapter 04 – Demanding Ethical and Socially Responsible Behavior 4-1 1. The Enron scandal illustrates the difference between unethical behavior and illegal behavior. Answer: False Page: 90 AACSB: Ethics Bloom’s: Knowledge Learning Goal: 04-1 Level of Difficulty 1: Knowledge of […]
978-0073524597 Test Bank Chapter 4 Part 2
Chapter 04 – Demanding Ethical and Socially Responsible Behavior 71. Since most ethics violations are small and rather insignificant in nature, employees need to understand that addressing these issues is secondary to making profits. CEOs may be justified in putting […]
978-0073524597 Test Bank Chapter 4 Part 3
Chapter 04 – Demanding Ethical and Socially Responsible Behavior While “doing the right thing” is an admirable code of ethics, there are no international organizations dealing with global ethics and corruption. Feedback: Several international organizations have entered into agreements to […]
978-0073524597 Test Bank Chapter 4 Part 4
Chapter 04 – Demanding Ethical and Socially Responsible Behavior 4-61 Creating competition between employees within the corporation: A. can encourage employees to deceive customers. B. should focus on improving corporate profit. C. must be ignored when corporate ethics are developed. […]
978-0073524597 Test Bank Chapter 4 Part 5
Chapter 04 – Demanding Ethical and Socially Responsible Behavior 229. Business is under pressure from society to be more socially responsible. However, even the strongest advocates for corporate responsibility can’t seem to agree: A. on what social responsibility involves. B. […]
978-0073524597 Test Bank Chapter 4 Part 6
Chapter 04 – Demanding Ethical and Socially Responsible Behavior 4-96 255. Last year the Bank of Plenty, Inc. made an all-out-effort to go paperless. The bank’s public relations arm promoted the strategy both internally and externally. Customers were strongly encouraged […]
978-0073524597 Test Bank Chapter 5 Part 1
Chapter 05 – How to Form a Business True / False Questions 1. The corporation is the most common form of business ownership. Answer: False Page: 116 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 05-1 Level of Difficulty 1: Knowledge […]
978-0073524597 Test Bank Chapter 5 Part 2
Chapter 05 – How to Form a Business 5-21 In today’s economy, only large business enterprises should operate as corporations. 63. The owners of a corporation are known as general corporate partners. Answer: False Page: 123 AACSB: Reflective Thinking Bloom’s: […]
978-0073524597 Test Bank Chapter 5 Part 3
Chapter 05 – How to Form a Business 5-41 A horizontal merger refers to a merger between two companies that serve entirely different markets. 132. A horizontal merger refers to a merger between two companies in the same industry, and […]
978-0073524597 Test Bank Chapter 5 Part 4
Chapter 05 – How to Form a Business 5-61 192. The __________ is the most common form of business ownership. A. partnership B. corporation C. joint venture D. sole proprietorship Answer: D Page: 116 AACSB: Reflective Thinking Bloom’s: Knowledge Learning […]
978-0073524597 Test Bank Chapter 5 Part 5
Chapter 05 – How to Form a Business 5-81 Finley is a limited partner in Gettout & Associates. Heywood U. Gettout, one of the general partners in the company, must temporarily leave the company to attend to some personal matters. […]
978-0073524597 Test Bank Chapter 5 Part 6
Chapter 05 – How to Form a Business 5-101 A few years back, your three U.S. born friends that live in the State of Wyoming inherited a dude ranch that they plan to turn into a retirement haven for race […]
978-0073524597 Test Bank Chapter 5 Part 7
Chapter 05 – How to Form a Business 5-121 Opening and operating a franchise in a different country: A. Is illegal according to the Clayton Antitrust Act. B. Is no different than setting up a franchise in the domestic market. […]
978-0073524597 Test Bank Chapter 5 Part 8
Chapter 05 – How to Form a Business Which of the following people would be most interested in participating in a business organized as a cooperative? A. Joe is intrigued by the idea of combining his time and resources with […]
978-0073524597 Test Bank Chapter 6 Part 1
Chapter 06 – Entrepreneurship and Starting a Small Business 6-1 True / False Questions 1. Entrepreneurship involves accepting the risk of starting and running a business. 2. Entrepreneurship is another name for management. Answer: False Page: 148 AACSB: Reflective Thinking […]
978-0073524597 Test Bank Chapter 6 Part 2
Chapter 06 – Entrepreneurship and Starting a Small Business If you go through the exercise of preparing a business plan, only to determine that you need twice the amount of money to start the business than you have, the SBA […]
978-0073524597 Test Bank Chapter 6 Part 3
Chapter 06 – Entrepreneurship and Starting a Small Business 156. Because college students realize the importance of nursing homes for our aging population, students comprise an attractive market for nursing home insurance policies. Feedback: A market consists of people who […]
978-0073524597 Test Bank Chapter 6 Part 4
Chapter 06 – Entrepreneurship and Starting a Small Business 206. Jake is an innovative engineering graduate who works for a large company that makes adhesive products for commercial and consumer use. One of his primary responsibilities is to initiate and […]
978-0073524597 Test Bank Chapter 6 Part 5
Chapter 06 – Entrepreneurship and Starting a Small Business 6-81 244. The Making Ethical Decisions box, “Going Down with the Ship” addresses a dilemma worthy of consideration. It describes: A. an unethical situation where the business owner’s need for capital […]
978-0073524597 Test Bank Chapter 6 Part 6
Chapter 06 – Entrepreneurship and Starting a Small Business Chris is an angel investor. This means that he: A. invests his money in new businesses with potential for growth, hoping for a good return on his investment if they go […]
978-0073524597 Test Bank Chapter 7 Part 1
Chapter 07 – Management and Leadership True / False Questions 1. The main job of managers today is to watch over people to be sure they do what the manager asks of them. Answer: False Page: 180-181 AACSB: Reflective Thinking […]
978-0073524597 Test Bank Chapter 7 Part 2
Chapter 07 – Management and Leadership 7-21 A CEO is often the president of the firm and is responsible for developing the strategic plans. 78. The recent recession eliminated many middle managers giving the remaining managers more employees to supervise. […]
978-0073524597 Test Bank Chapter 7 Part 3
Chapter 07 – Management and Leadership 7-41 148. Chapter 07 – Management and Leadership Accounting and finance are important for control systems because they provide the numbers management needs to evaluate progress. Answer: True Page: 196 AACSB: Reflective Thinking Bloom’s: […]
978-0073524597 Test Bank Chapter 7 Part 4
Chapter 07 – Management and Leadership Which of the following would be a concern addressed in a strategic plan? A. Should the firm make a long-term commitment to expand into new markets? B. Which specific jobs should be assigned to […]
978-0073524597 Test Bank Chapter 7 Part 5
Chapter 07 – Management and Leadership 246. A key to effective leadership is the ability to: A. maintain order, stability, and control. B. communicate a vision and rally others around that vision. C. master the technical details of the jobs […]
978-0073524597 Test Bank Chapter 7 Part 6
Chapter 07 – Management and Leadership Pam is a sales manager for Paradise Beauty Products. She has told her sales people that she expects each of them to increase their customer contacts by at least 5 percent in the next […]
978-0073524597 Test Bank Chapter 8 Part 1
Chapter 08 – Structuring Organizations for Today’s Challenges 8-1 1. Organizing the structure of the company means deciding how many jobs need to be done and who is responsible for doing them. Answer: True Page: 205 AACSB: Reflective Thinking Bloom’s: […]
978-0073524597 Test Bank Chapter 8 Part 2
Chapter 08 – Structuring Organizations for Today’s Challenges 8-21 72. An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions. 73. Centralized authority provides for the delegation of authority […]
978-0073524597 Test Bank Chapter 8 Part 3
Chapter 08 – Structuring Organizations for Today’s Challenges Including customers and suppliers on cross-functional teams violates the interests of stockholders. Answer: False Page: 218 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 08-4 Level of Difficulty 1: Knowledge of key terms […]
978-0073524597 Test Bank Chapter 8 Part 4
Chapter 08 – Structuring Organizations for Today’s Challenges The key people in a company’s grapevine typically have considerable influence in the organization. Feedback: The grapevine is the informal organization’s nerve center. Unofficial information flows through this system. Answer: True Page: […]
978-0073524597 Test Bank Chapter 8 Part 5
Chapter 08 – Structuring Organizations for Today’s Challenges 262. As a manager of a retail-clothing store, Lance favors detailed job descriptions, formal rules and regulations, detailed records, and standardized procedures. He also believes that staffing and promotion decisions should be […]
978-0073524597 Test Bank Chapter 8 Part 6
Chapter 08 – Structuring Organizations for Today’s Challenges 310. Which of the following would be the least likely to serve on a cross-functional team for the Discovery Corporation? A. A member of the Discovery marketing department B. A production manager […]
978-0073524597 Test Bank Chapter 8 Part 7
Chapter 08 – Structuring Organizations for Today’s Challenges 344. HairTrend, a cosmetology trade publication, utilizes the resources of other organizations as needed. Business relationships are temporary and flexible. HairTrend is a networked organization made up of replaceable firms that join […]
978-0073524597 Test Bank Chapter 9 Part 1
Chapter 09 – Production and Operations Management True / False Questions 1. Currently, manufacturing accounts for only around 70% of U.S. GDP. Answer: False Page: 236 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 09-1 Level of Difficulty 1: Knowledge of […]
978-0073524597 Test Bank Chapter 9 Part 2
Chapter 09 – Production and Operations Management 74. Manufacturers use CAM (computer aided manufacturing) to create three-dimensional designs of products before they are built. Feedback: CAD (computer-aided design) is used to create three-dimensional designs of products before they are built. […]
978-0073524597 Test Bank Chapter 9 Part 3
Chapter 09 – Production and Operations Management Recent developments in information technology will discourage companies from allowing employees to telecommute. Feedback: Recent developments in information technology are actually giving firms more flexibility in choosing locations. With increasing numbers of workers […]
978-0073524597 Test Bank Chapter 9 Part 4
Chapter 09 – Production and Operations Management Experts in operations management for service industry type businesses stress: A. using records from accounting to determine what business to go after. B. relying on one’s individual operation as opposed to developing partnerships. […]
978-0073524597 Test Bank Chapter 9 Part 5
Chapter 09 – Production and Operations Management 242. The EZee Office Furniture Company makes high quality desks and chairs for executive offices. The company is about to make a radical change in its production process. It will take measurements from […]
978-0073524597 Test Bank Chapter 9 Part 6
Chapter 09 – Production and Operations Management 292. A firm would be most likely to employ statistical process control (SPC) if it wanted to: A. simplify the quality control process by taking samples at the end of the production process […]
978-0073524597 Test Bank Chapter 9 Part 7
Chapter 09 – Production and Operations Management 9-113 315. Reviewing the PERT Network below: If it takes 1, 2, or 3 weeks for each activity (represented by a box) to be completed, the critical path is represented by: A. the […]