Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Chapter Bonus B - Using Technology to Manage Information
137. Since 1988, Bigbux National Bank has tried to make use of new technologies to
expand the services it offers to its customers. For example, depositors can obtain updated
financial information about their accounts and handle certain types of transactions
whenever they wish simply by visiting the bank's website and providing a user name and
password. The type of technology Bigbux National Bank uses to provide these services is
known as:
A. data processing.
B. systems processing.
C. information technology.
D. knowledge processing.
Feedback: In the late 1980s and into the 1990s businesses started combining new
technologies with new methods to change the way of doing business. This approach is known
as information technology and it has been used to break down barriers of time and location,
allowing firms to provide goods and services whenever and wherever customers wanted them.
138. Which of the following observations would be the strongest evidence that Kaytee
Corporation has adopted knowledge technology?
A. Kaytee's customers can place orders for its products directly from the company's
Internet website.
B. Kaytee has installed software that searches a variety of databases on the Internet for
information relevant to each employee's current assignment, and sends the information to
the appropriate employee's e-mail address.
C. Kaytee has provided all of its employees with a personal computer.
D. Kaytee has initiated a program that allows each employee to sign up for advanced
training in the use of spreadsheets, word processors, graphics programs, and other types
of software.
Feedback: Knowledge technology provides relevant information to workers when they need
it. A big advantage of knowledge technology is that it reduces the time spent finding and
obtaining information, thus giving people more time to decide how to use it.
