Chapter 07 – Management and Leadership
246. A key to effective leadership is the ability to:
A. maintain order, stability, and control.
B. communicate a vision and rally others around that vision.
C. master the technical details of the jobs performed by subordinates.
D. maintain an autocratic approach to dealing with others.
247. __________ is the term used to describe giving workers the education and tools they
need to assume additional decision-making powers.
A. Energizing
B. Provisioning
C. Upgrading
D. Enabling
248. _____________ means giving employees the authority and responsibility to respond
quickly to customer requests.
A. Restructuring
B. Delineating
C. Empowerment
D. Intrapreneuring
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267. Adam is a first-line manager for Idle Time Gaming, Inc., a company whose values and
focus is innovation. Having recently transferred in from a traditional retail (top/down)
company, which of the following changes will the new company expect Adam to
embrace?
A. He must continue to issue detailed instructions to give the teams a sense of direction
B. He will no longer have a management position in the firm, since the purpose of teams
is to eliminate the need for first-line managers
C. He will need to act less like a “boss” and more like a coach, advisor, counselor, and
team player
D. He will isolate himself from his subordinates
Feedback: Empowerment allows employees to participate more directly in decision-making
and gives them more flexibility to respond quickly to customer requests. The result should be
better work, and better motivation. However, empowerment will require a change in the role
performed by managers, who must behave less like bosses, and more like coaches, counselors,
assistants, and team players.
268.
Chapter 07 – Management and Leadership
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Last year, Idle Time Gaming, Inc., experienced one of the most successful introductions
of one of its new action videos since the company’s inception. The CEO announced that
sales and profits had exceeded company projections. He attributed the success to a
flexible plan, which included good design, accurate product testing, and innovative
marketing and sales tactics. In order to have good recall of the procedures that were put in
place for this successful introduction, he has charged a team of managers to develop a(n)
__________________ system, so the company can avoid “reinventing the wheel.” For
future introductions, he wants to be able to recall what worked and what didn’t work.
A. information technology
B. human relations management
C. enablement management
D. knowledge management
Feedback: Knowledge management is a system of finding the right information, keeping the
information in a readily accessible place, and making the information available to all
employees.
269. The first step in controlling consists of:
A. issuing orders and explaining routines.
B. setting clear performance standards.
C. establishing a clear chain of command.
D. assigning workers to perform specific tasks.
270.
Chapter 07 – Management and Leadership
In order for standards to be useful in the controlling process, they must have certain
characteristics. One of these characteristics is that they must be:
A. nonspecific.
B. redundant.
C. included in the mission statement.
D. attainable.
271. Which of the following should form the foundation of a firm’s control system?
A. Accounting and finance
B. Marketing and production
C. Human resources and finance
D. Computing and production
272. __________ are units within an organization that receive services from other units
within the organization.
A. End-users
B. Internal customers
C. Third-party distribution centers
D. Profit centers
