1. Outsourcing is the contracting with other companies
to do some of the firm’s functions. As the slide
states, these companies are often in other countries.
For example, Dell Computers and many other com-
panies outsource support services to call centers in
India and other Asian nations. This can be an emo-
tional issue and one that students often do not under-
stand. When discussing this topic with students, it is
important for students to understand that outsourcing
has occurred for years and does not always involve a
company from the United States locating jobs in an-
other country.
2. Once students understand outsourcing, the concept of
insourcing can be discussed. For example, Hyundai
operates plants in the United States. Its design and
engineering headquarters are in Detroit, and it pro-
duces cars in Montgomery, Alabama, all of which