Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11-1
Human Resource
Management: Finding
and Keeping the Best
Employees
chapter
=
what’s new in this edition 11.3
brief chapter outline and learning goals 11.4
lecture outline and lecture notes 11.7
PowerPoint slide notes 11.59
lecture links 11.84
lecture link 11-1: WHERE HAVE ALL THE WANT ADS GONE? 11.85
lecture link 11-2: FINDING GOOGLE PEOPLE 11.86
lecture link 11-3: MAKING AN IMPRESSION WITH VIDEO RESUMES 11.86
lecture link 11-4: INTERVIEW BLUNDERS 11.87
lecture link 11-5: MEMORABLE JOB INTERVIEWS 11.88
lecture link 11-6: PERSONALITY TESTING FOR JOB APPLICANTS 11.89
lecture link 11-7: BACKGROUND CHECKS: SECURITY AND PRIVACY ISSUES 11.90
lecture link 11-8: THE INVASIVE DANGERS OF FACEBOOK 11.91
lecture link 11-9: MICROSOFT REVISES PERFORMANCE APPRAISALS 11.92
11
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11-2
lecture link 11–10: KEEPING TALENTED EMPLOYEES: IT’S THE FRINGE 11.93
THAT COUNTS
lecture link 11-11: ENCOURAGING HEALTHY WORK-LIFE BALANCE 11.94
lecture link 11-12: THE DANGERS OF FLEXTIME 1194
lecture link 11-13: USING THE EXIT INTERVIEW FOR FEEDBACK 11.95
critical thinking exercises 11.96
critical thinking exercise 11-1: EXPANDING THE WORKFORCE 11.96
critical thinking exercise 11-2: MANAGEMENT SELECTION 11.99
critical thinking exercise 11-3: JOB SEARCH VIA THE INTERNET 11.101
critical thinking exercise 11-4: DIVERSITY IN MANAGEMENT 11.102
critical thinking exercise 11-5: BEST COMPANIES FOR WORKING MOMS 11.103
bonus cases 11.104
bonus case 11-1: INCARCERATED CALL CENTERS 11.104
bonus case 11-2: SHOULD YOU HIRE BACK A FORMER EMPLOYEE? 11.105
bonus case 11-3: HUMAN RESOURCE PLANNING AND WOMEN WORKERS 11.107
bonus case 11-4: THE DEPARTMENT STORE DILEMMA 11.109
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11-3
what’s new in
this edition
additions to the 10th edition:
• Getting to Know Mark Parker, CEO of Nike
• Name That Company: Nucor Steel
• Discussion items concerning baby boomers in the workforce and health care added to section The
Human Resource Challenge
• Legal Briefcase: The Million Woman Suit against Wal-Mart
• Making Ethical Decisions: Are Unpaid Interns Too Interred?
• Figure Government Legislation Affecting Human Resource Management
• Video Case
revisions to the 10th edition:
deletions from the 9th edition:
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11-4
brief chapter outline
and learning goals
c h a p t e r 11
Human Resource Management:
Finding and Keeping the Best Employees
Getting To Know MARK PARKER, CEO of NIKE
learning goal 1
I. WORKING WITH PEOPLE IS JUST THE BEGINNING
A. Developing the Ultimate Resource
B. The Human Resource Challenge
learning goal 2
II. LAWS AFFECTING HUMAN RESOURCE MANAGEMENT
A. Laws Protecting Employees with Disabilities and Older Employees
B. Effects of Legislation
learning goal 3
III. DETERMINING A FIRM’S HUMAN RESOURCE NEEDS
learning goal 4
IV. RECRUITING EMPLOYEES FROM A DIVERSE POPULATION
learning goal 5
V. SELECTING EMPLOYEES WHO WILL BE PRODUCTIVE
A. Hiring Contingent Workers
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11-5
learning goal 6
VI. TRAINING AND DEVELOPING EMPLOYEES FOR OPTIMUM
PERFORMANCE
A. Management Development
B. Networking
C. Diversity in Management Development
learning goal 7
VII. APPRAISING EMPLOYEE PERFORMANCE TO GET OPTIMUM
RESULTS
learning goal 8
VIII. COMPENSATING EMPLOYEES: ATTRACTING AND KEEPING
THE BEST
learning goal 9
IX. SCHEDULING EMPLOYEES TO MEET ORGANIZATIONAL AND
EMPLOYEE NEEDS
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11-6
X. MOVING EMPLOYEES UP, OVER, AND OUT
XI. SUMMARY
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
Getting to Know MARK PARKER, CEO of NIKE
A champion marathoner, Mark Parker is a shoe designer turned executive. He started at Nike in
1977 and rose through the ranks. After working in many successful design teams, Parker became
I. WORKING WITH PEOPLE IS JUST THE BEGIN-
NING.
A. HUMAN RESOURCE MANAGEMENT is the process of
determining human resource needs and then recruiting,
11-9
1. The U.S. economy has undergone a major shift
from traditional manufacturing industries to ser-
NICAL JOB SKILLS.
2. Many workers must be retrained for new, more
SOURCE.
a. In the past, the human resource was plentiful,
5. HUMAN RESOURCE MANAGEMENT may be
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11–10
PPT 11-9
Uncovering the Secrets of HRM
(See complete PowerPoint slide notes on page 11.61.)
PPT 11-10
Developing the Firm’s Ultimate
Resource
(See complete PowerPoint slide notes on page 11.62.)
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
2. Some of the CHALLENGES and OPPORTUNI-
TIES include:
a. Shortages of people trained to work in high–
individual
k. Growing concern over health issues, elder
care, child care, equal opportunities for peo-
ple with disabilities, and affirmative action
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11–12
bonus case 11-1
INCARCERATED CALL
CENTERS
One entrepreneur found a way to transform prisoners into
productive members of society both inside and upon release.
(See the complete case, discussion questions, and suggested
answers beginning on page 11.104 of this manual.)
PPT 11-11
Challenges in Finding High-Level
Workers
(See complete PowerPoint slide notes on page 11.62.)
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
3. Significant changes in laws covering HRM have
had a major influence.
learning goal 2
II. LAWS AFFECTING HUMAN RESOURCE MAN-
AGEMENT
A. Legislation has made hiring, promoting, firing, and
1. Since the 1930s LEGISLATION AND LEGAL
source management.
2. One of the most important laws ever passed by
a. TITLE VII prohibits discrimination in hiring, fir-
ing, compensation, apprenticeships, training,
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11–14
TEXT FIGURE 11.2
Government Legislation Affecting
Human Resource Management
(Text page 293)
PPT 11-12
Civil Rights Act of 1964
(See complete PowerPoint slide notes on page 11.62.)
PPT 11-13
1972 Equal Employment
Opportunity Act (EEOA)
(See complete PowerPoint slide notes on page 11.63.)
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
OPPORTUNITY COMMISSION (EEOC),
ment activities designed to “right past
wrongs” by increasing opportunities for mi-
6. The OFFICE OF FEDERAL CONTRACT COM-
B. LAWS PROTECTING EMPLOYEES WITH DISA-
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11–16
PPT 11-14
Controversial Procedures of the
EEOC
(See complete PowerPoint slide notes on page 11.63.)
PPT 11-15
Civil Rights Act of 1991 and
OFCCP
(See complete PowerPoint slide notes on page 11.63.)
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
BILITIES AND OLDER EMPLOYEES
1. This act, passed in 1973, extended the same pro-
tection to people with disabilities.
2. The AMERICANS WITH DISABILITIES ACT OF
1990 (ADA) requires that applicants who are dis-
abilities to owners.
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11–18
PPT 11-16
Laws Protecting Employees with
Disabilities
(See complete PowerPoint slide notes on page 11.64.)
PPT 11-17
Age Discrimination in Employment
Act (ADEA)
(See complete PowerPoint slide notes on page 11.64.)
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11–19
CAUSE OF AGE with respect to hiring, firing,
2. IN SUMMARY:
a. Employers must know and act in accordance
with the legal rights of their employees.
b. Legislation affects all areas of human re-
NEEDS
A. PREPARING A HUMAN RESOURCE INVENTORY
of the organization’s employees
B. PREPARING A JOB ANALYSIS
1. A JOB ANALYSIS is a study of what is done by
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees
11–20
PPT 11-18
Minding the Law in HRM
(See complete PowerPoint slide notes on page 11.64.)
legal
briefcase
(Text page 295)
PPT 11-19
The Million
Woman Suit
against Wal-Mart
(See complete PowerPoint slide notes on page 11.65.)
progress
assessment
(Text page 296)
PPT 11-20
Progress Assessment
(See complete PowerPoint slide notes on page 11.65.)
PPT 11-21
Human Resource Planning
Process
(See complete PowerPoint slide notes on page 11.66.)