Archives

A summary should be as long as necessary to ensure that all illustrations, examples, and references used in the report or document are included within the summary. a. True b. False Every business will have unhappy customers at some point. […]

To reduce resistance in a persuasive request, you should avoid offering counterarguments so that you do not offend your reader. a. True b. False Which of the following is the most effective emotional appeal? a. For a limited time you […]

You can avoid one of the biggest problems with most oral presentations if you focus your speech on a few key ideas. a. True b. False A report discussing the correct procedure to process customer complaints should be organized using […]

The minutes of a meeting should identify the names of individuals present and absent. a. True b. False Although mechanical means are occasionally appropriate to create emphasis, more often a writer achieves emphasis stylistically. a. True b. False True RATIONALE: […]

When you write a claim or complaint letter, an effective persuasive technique is using words and phrases that clearly display how angry you are about the situation. a. True b. False You are an inventory specialist for a retail store. […]

Tyler is writing a report that analyzes the GlobalCom, Inc., market share of cell phone subscriptions worldwide by region. He will probably organize his report a. chronologically by the date the cell phone subscriptions reached their maximums. b. around extensive […]

Which of the following statements about rsums is inaccurate? a. A rsum is expected to showcase your strengths and minimize your weaknesses. b. An ethical rsum may include halftruths but not outright lies. c. Even after you have been hired, […]

What is the best advice for writing goodwill messages? a. Focus the message solely on the sender. b. Make a good impression by giving a readymade card instead of writing your own message. c. Send a goodwill message promptly. d. […]

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she a. identifies the property’s outstanding traits and describes them clearly. b. concentrates on the […]

On the day of your interview, you should arrive at least 30 minutes prior to the scheduled appointment. a. True b. False All businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: […]

How you can you locate information about a company? a. HTMLENTITY#8203HTMLENTITYTalking with current employees b. HTMLENTITY#8203HTMLENTITYSearching the Web c. HTMLENTITY#8203HTMLENTITYReviewing company advertisements and promotions d. HTMLENTITY#8203HTMLENTITYAll answer choices would help you locate information about a company. Which statement about proofreading […]

Headings that show the sections of a report are called a. talking headings. b. signposts. c. functional headings. d. crosssectional divisions. According to Edward T. Hall, which spatial zone is the largest? a. Intimate b. Personal c. Social d. Public […]

The communication process begins when the sender a. determines the appropriate communication channel. b. has an idea. c. encodes an idea into a message. d. plans for feedback. Which of the following is a complex sentence? a. Visit our website […]

Choose the best closing for a message requesting the receiver’s support for a proposed change in a benefits plan. a. Please email me at your earliest convenience with your decision. b. Contacting me by December 1 about your support of […]

If you make an error during your presentation, you will recover more rapidly and reconnect most effectively with your audience if you immediately issue a sincere apology. a. True b. False Most businesses make adjustments promptly. a. True b. False […]

Many of us are poor listeners because a. the brain can process information at least three times as fast as people talk. b. we tend to “tune out” speakers whose ideas run counter to our own. c. we would rather […]

Communication is defined as “the transmission of information and meaning from one individual or group to another.” The crucial element of this definition is a. transmission. b. information. c. meaning. d. individual. One goal of an adjustment message is to […]

Most workplace messages should be organized a. indirectly. b. chronologically. c. directly. d. topically. The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and a. time zone barriers. b. the need for written messages. c. […]

What is the ideal number of participants for most groups? a. Two b. Four to five c. Ten d. There is no “ideal” number; more is always better. What is the best advice for assessing the credibility of a Web […]

Your goal as a business writer is to impress your reader. a. True b. False All of the following are effective tips for creating an outline except a. use a single item under a major component. b. divide the topic […]

When brainstorming to generate ideas, you should a. critique each idea as it is suggested. b. record ideas without judging them. c. always work alone for greater efficiency. d. allow no more than five ideas to be discussed. Arika is […]

Which of the following is the best statement of purpose for a report? a. A wellness program will improve the health of all employees. b. Most companies offer voluntary wellness programs. c. Wellness programs have proven to be effective in […]

A cover message doesn’t always need to accompany your rsum; for instance, if you send your rsum by fax or email, a cover message is not necessary. a. True b. False Business messages should be a. writer oriented. b. purposeful. […]

You should write a formal ____________________ letter to confirm the exact date you will terminate your employment when it is a position you have held for an extended period. Converting a verb into a noun creates stronger, more professional business […]

2013, April Guffey Newsletter Bonus Case Study Persuasive Message: Miserable Meetings The following e-mail message suffers from many writing faults, including poor tone and poor persuasive strategy. It originated with a manager and is addressed to his boss. Your Task. […]

2013, January Guffey Newsletter Bonus Case Study Confusing Office Move Message The following message, which originated in an international technology company, was intended to inform new team members about their upcoming move to a different office location. But its stream-of-conscious […]

• Nebraska lawmakers have introduced a bill to increase the minimum wage from the current $7.25/hour. • Scholarly studies show that the cost increase to employers is offset by lower turnover and higher productivity. March Case Study: Persuasive Request Raise […]

2013, Fall Guffey Newsletter Bonus Case Study Negative Message: Poor Claim Request Your Task. The following e-mail message suffers from many writing faults. List its weaknesses and then revise to remedy them. Current date Mr. John Lear Regional General Manager […]

scores are, they can still succeed in your course. Encourage them to recognize their shortcomings, and explain that doing so will help them improve. After they have chosen the traits they intend to work on immediately, encourage them to begin […]

Chapter 1 Lecture Notes ● 1 Chapter 1 LECTURE NOTES Communicating in the Digital-Age Workplace CHAPTER SYNOPSIS In today’s digital, fast-paced workplace, excellent communication skills matter more than ever. As electronic and digital channels of communication continue to expand, today’s […]

Chapter 1 Lecture Notes ● 7 13. What arguments could you give for or against the idea that body language is a science with principles that can be interpreted accurately by specialists? (Obj. 3) Although few would argue that body […]

True / False 1. Highly developed technical or “hard” skills are the most sought-after employment skills demanded by employers. a. True b. False 2. Most people are good listeners. a. True b. False ANSWER: False RATIONALE: Most people are poor […]

1. Communication skills a. are not as important as technical skills for career success. b. are not necessary in today’s competitive job market. c. are ranked by recruiters at the top of qualities they most desire in job seekers. d. […]

49. Megahertz Technology Solutions, Inc., recently suffered a discrimination lawsuit. Advice to improve its workforce diversity is likely to include understanding the value of differences, providing diversity training for employees, building on similarities, and a. hiring a more homogenous work […]

1. Which of the following statements is most accurate? a. Proposals are persuasive documents used to solve problems, provide services, or sell products. b. Proposals are always solicited. c. Proposals are informative documents used to share problems, identify emerging issues, […]

Chapter 10 Lecture Notes ● 1 Chapter 10 LECTURE NOTES Proposals and Formal Reports CHAPTER SYNOPSIS In Chapter 10 students learn how to prepare, organize, and write business proposals. The main focus in this chapter is on informal proposals. Proposals […]

to bring up problems that are insignificant or whose solutions wouldn’t generate much in savings or earnings—the standard for writing a proposal. Students may need help identifying a problem that would merit a written proposal. Another standard for writing a […]

Chapter 10 Lecture Notes ● 7 • Use illustrations to show an item in use. Figure 10.12—Matching Graphics to Objectives Figure 10.13—Table Summarizing Precise Data. Figure 10.14–Vertical Bar Chart Figure 10.15—Horizontal Bar Chart Figure 10.16—Grouped Bar Chart Figure 10.17—Segmented 100 […]

50. What is the best advice to follow when developing a bibliographic list of sources for a formal report? a. Include only published sources within your bibliographic list. b. Label the page “Works Cited” when using either the APA or […]

Chapter 11 Lecture Notes ● 7 Figure 11.8 Using Calendar Programs Figure 11.9 Typical Meeting Agenda B. Managing the Meeting • Start the meeting on time. Summarize the meeting goal, provide background, offer possible solutions, review the tentative agenda, and […]

format will be very useful to students. In classes and on the job, students will need to be quick studies who demonstrate attention to detail. Moreover, frequently they will need to grasp a new subject area or field in a […]

Chapter 11 Lecture Notes ● 1 Chapter 11 LECTURE NOTES Developing Professionalism and Business Etiquette Skills at the Office and Online CHAPTER SYNOPSIS The purpose of this chapter is to help students understand how professionalism and business etiquette skills help […]

1. How do recruiters and employers view the importance of professional behavior in the workplace? a. Although recruiters are impressed with applicants who speak and write well, a candidate’s technical expertise is all that matters. b. Good manners and a […]

49. Companies use virtual meetings to a. save travel costs. b. reduce employee fatigue. c. connect dispersed participants. d. All answer choices provide reasons companies use virtual meetings. ANSWER: d RATIONALE: Companies use virtual meetings to connect dispersed participants, save […]

d. Silence can be effective for speakers when they are transitioning from one point to another. 49. Anna plans to use a PowerPoint presentation in her speech. What advice should she follow? a. Avoid discussing and interpreting each visual aid […]

the Twitter website. Guy Kawasaki, a venture capitalist and angel investor, is a prolific Twitter user. He prefers to share links to interesting blogs and articles he finds. Donald Trump’s tweets, in keeping with his self-promoting image, tend to center […]

Chapter 12 Lecture Notes ● 7 • Skip the apologies. • Slow down and know when to pause. • Move naturally. • Use visual aids effectively. • Avoid digressions. • Summarize your main points and arrive at the high point […]

Chapter 12 Lecture Notes ● 1 Chapter 12 LECTURE NOTES Business Presentations CHAPTER SYNOPSIS Chapter 12 provides students with techniques for preparing effective business presentations. Students learn how to organize traditional and multimedia presentations and to consider their purpose and […]

1. Which of the following statements about public speaking is most accurate? a. Only high-level executives must give business presentations. b. Good speakers are born, not made. c. Most people are apprehensive about speaking in public. d. Presentations are rarely […]

• On-the-job practical experience including financial consulting in the mortgage industry • Developed people, team, and leadership skills as line manager for Target • Experienced in PowerPoint, Excel, Web design, and database management • Able to work well in stressful […]

Chapter 13 Lecture Notes ● 7 E. Polishing Your Résumé and Keeping It Honest • Condense information into as few headings as possible. • Consider graphic highlighting to improve readability. • Experiment with headings and style to achieve a pleasing, […]

Chapter 13 Lecture Notes ● 1 Chapter 13 LECTURE NOTES The Job Search and Résumés in the Digital Age Chapter Synopsis In Chapter 13 students learn to prepare for employment, create a customized résumé along with a cover message, and […]

48. Choose the best closing sentence for a cover message. a. You should schedule my interview on Tuesday, September 7, at 10 a.m. b. Please feel free to call me at your earliest convenience. c. I hope you contact me […]

1. Which of the following statements about today’s job market is most accurate? a. Today’s job market remains stable and remarkably similar to the job market ten years ago. b. Personal networking and referrals continue to be the primary route […]

• Explain how to prepare for employment interviews, including researching the target company. • Recognize how to fight interview fears and control nonverbal messages. • Answer common interview questions and close an interview positively. • Outline the activities that take […]

© 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website […]

1. Communication is defined as “the transmission of information and meaning from one individual or group to another.” The crucial element of this definition is a. transmission. b. information. c. meaning. d. individual. 2. The communication process begins when the […]

d. Jargon should be used only when the audience will understand it. 50. Which of the following is most acceptable for business writing? a. Please think about the new insurance option. b. Caltrek experienced a change in profits during the […]

Chapter 2 Lecture Notes ● 7 Chapter 2 Additional Writing Improvement Exercises AUDIENCE BENEFITS AND THE “YOU” VIEW Revise the following sentences to emphasize the perspective of the audience and the “you” view. 1. To help us avoid fraudulent transactions […]

© 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website […]

Chapter 2 Lecture Notes ● 1 Chapter 2 LECTURE NOTES Planning Business Messages CHAPTER SYNOPSIS This chapter begins with an explanation of the five steps in the communication process and a reminder that successful communication occurs only when the receiver […]

1. Most e-mail messages should be organized using the direct strategy. a. True b. False 2. Although instant messaging and text messaging are popular among today‘s youth, they have not yet emerged as practical communication tools in the workplace. a. […]

1. The second phase of the 3-x-3 writing process begins with a. analyzing the audience. b. composing the message. c. researching the topic. d. organizing the message. 2. Before composing a business document, you should gather information that will answer […]

23. Fragment. Revision. Darcy agreed to change her password even though she thought the old one was just fine. 24. Comma splice. Revision. Major soft-drink companies considered a new pricing strategy. They tested vending machines that raise prices in hot […]

Chapter 3 Lecture Notes ● 1 CHAPTER 3 LECTURE NOTES ORGANZING AND DRAFTING BUSINESS MESSAGES Chapter Synopsis This chapter describes the second stage in the writing process that includes gathering information, organizing it into outlines, and drafting messages. Students learn […]

Chapter 3 Lecture Notes ● 11 Chapter 3 Additional Writing Improvement Exercises Sentence Type For each of the numbered sentences, select the letter that identifies its type: a Simple sentence c Complex sentence b Compound sentence d Compound-complex sentence 1. […]

1. Business reports vary in length, purpose, and delivery format. a. True b. False 2. The first step in preparing a report is locating information to support your ideas. a. True b. False ANSWER: False RATIONALE: The first step in […]

c. show connections with transitional expressions. d. All answer choices can build paragraph coherence. 48. Transitions a. should be avoided in business writing because they add unnecessary length to a message. b. support a paragraph’s main idea. c. connect ideas. […]

b. Evaluate its effectiveness by soliciting feedback from her receiver. c. Tell her boss that she has successfully completed the proposal. d. Reward herself by purchasing a new business suit. 49. What is the best way to judge the success […]

28. Computers in Internet cafes, conferences, and airport lounges should be considered unsafe for any personal use. 29. A computer specialist told us that keystroke-logging devices gather information typed on a computer, including passwords. 30. If you have any questions […]

Chapter 4 Lecture Notes ● 9 quickly go out of fashion because they are no longer appealing when everyone begins to understand them. To deliver messages that are clear and professional, writers should choose words that are descriptive and immediately […]

Chapter 4 Lecture Notes ● 1 CHAPTER 4 LECTURE NOTES REVISING BUSINESS MESSAGES Chapter Synopsis Most students need to be convinced that revision and proofreading are important. They often consider first drafts to be final. Good writers know, however, that […]

1. Which statement is most accurate? a. Proofreading involves using only a spell checker. b. Revision should always occur after you have completed writing. c. Business messages must be clear, concise, and readable. d. Revising and proofreading involve the same […]

Chapter 5 Lecture Notes ● 9 Career Application: Students are asked to discuss a number of questions before forming an opinion and writing a memo or an e-mail message. The value of this workshop is the discussion it will stimulate. […]

Solutions – Chapter 5 ⚫ 1 CHAPTER 5 SOLUTIONS Writing Improvement Exercises Message Openers and Subject Lines (Obj. 1) 16. b Subject line: Requesting Information About Online Surveys Using MySurvey 17. a Subject line: Attend Orientation for New Low-Cost Day-Care […]

Solutions – Chapter 5 ⚫ 7 and therefore represent a saving for employees. As a result, a casual-dress policy is an inexpensive “perk” for companies to offer. Critics say, however, that casual attire forces employees to have two wardrobes, creates […]

Chapter 5 Lecture Notes ● 1 CHAPTER 5 LECTURE NOTES Short Workplace Messages and Digital Media CHAPTER SYNOPSIS Today’s workplace is changing as new technologies transform the way we exchange information and conduct business. Although your students may already be […]

49. Which of the following statements best describes use of social networks by businesses today? a. All companies are comfortable with using social networking for brainstorming and teamwork. b. Companies struggle with finding the right balance between permitting access to […]

1. Which of the following statements about communication in today’s workplace is most accurate? a. Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business. b. […]

Solutions – Chapter 6 ⚫ 11 6.9 Direct Response: Harbor Sail & Canvas Receives a Poor Customer Rating on Yelp Dan’s options are many, but not all are equally wise. He could respond on Yelp, which gives businesses the opportunity […]

Chapter 6 Lecture Notes ● 1 Chapter 6 LECTURE NOTES Positive Messages CHAPTER SYNOPSIS Positive messages—whether e-mails, memos, or business letters—carry important, but usually routine information. In this chapter students will learn to apply the 3-x-3 writing process to positive […]

Chapter 6 Lecture Notes ● 7 recipients. Also, business letters presented on company stationery carry a sense of formality and importance not possible with e-mail. They look important. Business letters are necessary when the situation calls for a permanent record. […]

Solutions – Chapter 6 ⚫ 1 CHAPTER 6 SOLUTIONS Writing Improvement Exercises Improving Subject Lines and Opening Paragraphs in Positive Messages (Objs. 1, 2) 16. Subject line: Need Advice on Selecting a Computing Device for a Small Business Opening sentence: […]

Solutions – Chapter 6 ⚫ 18 6.16 Direct Claim: Iron Gate Repair Current Date Mr. Jin Ree Chung Iron Works 2255 NW Yeon Avenue Portland, OR 97210 Dear Mr. Ree: Subject: Gate Installed on August 20 at 921 NW 23rd […]

1. Most workplace messages are a. sent via text message. b. placed on Post-It notes in the employees’ lounge. c. positive or neutral. d. long and ambiguous. 2. Most workplace messages should be organized a. indirectly. b. chronologically. c. directly. […]

d. I am sorry to hear your sad news; but if I may be of any help, please do not hesitate to contact me. 49. When writing a message to express condolences, you should mention the loss tactfully, recognize the […]

Chapter 7 Lecture Notes ● 1 CHAPTER 7 LECTURE NOTES Negative Messages CHAPTER SYNOPSIS Sending negative news is part of every business. This chapter establishes goals in communicating negative news. It explains the benefits of using the indirect strategy to […]

Chapter 7 Lecture Notes ● 7 manager had given her one day’s notice; however, the news was still “shocking,” and she responded with just yes or no to the HR officer who called: “I wasn’t rude, but I didn’t think […]

Solutions – Chapter 7 ⚫ 10 7.9 Claim Denial: Going Ape After Botched Gorilla Party To: Paul Littleton <plittleton@outlook.com> From: Your Name <your e-mail address> Subject: Gorilla Costume Inquiry Cc: Bcc: Dear Mr. Littleton: Thank you for telling us of […]

Solutions – Chapter 7 ⚫ 1 CHAPTER 7 SOLUTIONS Writing Improvement Exercises Passive-Voice Verbs (Obj. 3) 16. Free shipping is unavailable for orders under $100. OR: Free shipping is available on all orders over $100. 17. Patients cannot be admitted […]

48. Which of the following sentences to employees best explains the reasons for a reduction in a company workforce? a. Although we would like to retain our current workforce, we have no choice but to reduce the number of employees. […]

1. Every business person will need to write a negative business message that may disappoint, irritate, or anger a receiver; these messages must be written a. carefully. b. by top-level management only. c. using only the direct organizational strategy. d. […]

1. Persuasion in today’s businesses focuses on a. distorting the facts to bolster sales. b. generating and sending messages using only electronic media. c. influencing others. d. writing direct messages. 2. Persuasion is necessary when a. you anticipate that your […]

Solutions – Chapter 8 ⚫ 1 CHAPTER 8 SOLUTIONS Writing Improvement Exercise 16. Indirect 21. Indirect 17. Indirect 22. Indirect 18. Direct 23. Direct 19. Indirect 24. Indirect 20. Direct 25. Direct 8.1 Radical Rewrite Weak Persuasive Request Inviting Small […]

Solutions – Chapter 8 ⚫ 11 8.9 Persuasive Request: Making a Case for Tuition Reimbursement Date: Current To: Boss’s name From: Your Name Subject: Improving Employee Productivity, Morale, and Recruiting We employees here at First Federal believe that the two […]

4. Understand interpersonal persuasion at work, and compose persuasive messages within organizations. 5. Create effective and ethical direct-mail and e-mail sales messages employing the AIDA strategy: gaining attention, building interest, developing desire, and motivating action. © 2016 Cengage Learning. All […]

Solutions – Chapter 8 ⚫ 17 8.15 Persuasive Organizational Message Flowing Upward: Hey, Boss, I Have an Idea Solutions will vary. 8.16 Persuasive Organizational Message Flowing Downward: Saving Cash on Shipping Date: Current To: All Employees From: [Your Name], Manager […]

48. The main information in an e-mail sales message should be placed above the fold, which means that a. all main points follow standard business etiquette and online netiquette. b. you are certain that your e-mail adheres to all legal […]

1. Which of the following statements about reports in today’s business environment is most accurate? a. Business writers now deliver reports orally, electronically, or digitally. b. Efficient reporting plays an important role in helping organizations sift through data and make […]

49. Which of the following should be included in a feasibility report? a. The background and problem necessitating the proposal b. Problems that may result from implementation c. Costs of implementing the proposal d. All answer choices should be included […]

4. Write short informational reports that describe routine tasks. 5. Prepare short analytical reports that solve business problems. • Converted selected content from textual to graphic representation to appeal to visual learning styles. • Added content that reflects how digital […]

or gained from a current or former work experience. The content comes from their personal experience rather than research. wrong to do so if they state the source, but the report will be too long. They should pick and choose […]

Editing Challenge Solutions ⚫ 8 Editing Challenge 8 – page 259 © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with […]

Editing Challenge Solutions ⚫ 1 EDITING CHALLENGE – SOLUTIONS Editing Challenge 1- Page 30 © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a […]

4. Our staff committee gave its recommendation to the president and me as soon as it finished deliberating. 5. There’s really no excuse for us citizens to have no voice in the matter. 6. The manager and I will deliver […]

© Dr. Mary Ellen Guffey, author, BUSINESS ENGLISH, ESSENTIALS OF BUSINESS COMMUNICATION, and BUSINESS COMMUNICATION: PROCESS AND PRODUCT. May be reproduced for educational purposes only. 4. After the restructuring, the company (then, than) offered higher salaries (then, than) anyone expected. […]

© Dr. Mary Ellen Guffey, author, ESSENTIALS OF BUSINESS COMMUNICATION and BUSINESS COMMUNICATION: PROCESS AND PRODUCT. May be reproduced for educational purposes only. 12. If you fail the entrance examination, you cannot be admitted to the program. 13. We are […]

The bill and its [not it’s] amendments are on file. [Don’t confuse the contraction it is with the possessive pronoun its.] Ours [not Our’s] is the only team making a presentation. [Possessive pronouns have no apostrophes.] 3. Send all responses […]

3. mother and father are taking my sister on an alaskan cruise. 4. jessica, who already holds an associate‘s degree, will soon graduate from bowling green state university, where she majored in accounting. 5. during the spring she was interviewed […]

2. To bolster sagging car sales, cash incentives were tried by domestic manufacturers. 3. Skilled at graphic design, the contract went to DesignPlus. 4. Walking up the driveway, the Hummer parked in the garage was immediately noticed by detectives. 5. […]

Our advertisements have three objectives: Our advertisements have three objectives: 1. We want to increase product use. a. Increase product use 2. Introduce complementary products. b. Introduce complementary products 3. Our corporate image must be enhanced. c. Enhance our corporate […]

3. Her first interview was scheduled for June 18th at eleven a.m. in the morning. 4. The address for 1 interview was 4821 Thirteenth Avenue. 5. During a 4-week period, she talked with at least fifteen interviewers and managers. 6. […]

time of one month = (ownership word, month, does not end in an “s” sound) duties of employees (ownership word, employees, does end in an “s” sound) duties of employees (ownership word ends in an “s”) = employees’ duties rent […]

3. As to whether. The single word whether is sufficient. 4. Basically, essentially, and totally. Eliminate these overused and empty words because they seldom add anything useful to your writing. 5. Being that, being as. Replace these nonstandard expressions with […]

© Dr. Mary Ellen Guffey – May be duplicated for educational purposes only. ESSENTIALS OF BUSINESS COMMUNICATION BUSINESS COMMUNICATION: PROCESS AND PRODUCT 6. Managed an entire database for two months for one of the sales departments in the company while […]

© Dr. Mary Ellen Guffey, author, ESSENTIALS OF BUSINESS COMMUNICATION and BUSINESS COMMUNICATION: PROCESS AND PRODUCT. May be reproduced for educational purposes only. 11. We have run out of space in this office, that is why we are relocating. 12. […]

© Dr. Mary Ellen Guffey – May be duplicated for educational purposes only. ESSENTIALS OF BUSINESS COMMUNICATION BUSINESS COMMUNICATION: PROCESS AND PRODUCT passive voice (Messages were sent by Jamie). The passive voice is effective when the action is more important […]

3. She finally made up her mind to go back to school and work toward the completion of her degree. 4. In spite of the fact that it’s a longer commute, I made the decision to take them up on […]

9 Although you may be changing jobs in the future you still need to train for a specific career area now. 10. Searching for a job electronically has become a common approach but it is not always fruitful. 11. To […]

When you arrive, go to the Customer Service Department. [Do not use quotation marks around a destination or name of a unit within an organization.] You are cordially invited to our exciting spring sale. [Do not put quotation marks around […]

© Dr. Mary Ellen Guffey – May be duplicated for educational purposes only. ESSENTIALS OF BUSINESS COMMUNICATION BUSINESS COMMUNICATION: PROCESS AND PRODUCT Rachel was about to graduate; she was looking for a position. Rachel was about to graduate; consequently, she […]

Rationale: When used as a conjunctive adverb, however requires a semicolon, not a comma. 3. Products with bold flavors are harder to retool, and are marketed to teens, and other consumers who might be turned off if told that the […]

• Do hyphenate permanent compounds before or after a noun (The office was old-fashioned.) • Do not hyphenate combinations including adverbs that end in ly (Our newly decorated offices look great.) • Do not add hyphens involving prefixes such as […]

3. If you can get the lumber to the building site, we can begin construction. 4. Getting a college degree leads to greater opportunities. 5. You never know when your manager may go into your computer to get a file. […]

Before: Most freshmen live in dorms. Most freshmen gain 15 pounds during their first year in college. After: Most freshmen who live in dorms gain 15 pounds during their first year in college. Before: Newspapers provide in-depth articles on various […]

© Dr. Mary Ellen Guffey, author, ESSENTIALS OF BUSINESS COMMUNICATION and BUSINESS COMMUNICATION: PROCESS AND PRODUCT. May be reproduced for educational purposes only. analysis. Revised: Several important documents will require your analysis. Wordy: It is a company policy that all […]

Which of the following statement best provides constructive criticism? a. You seem to think that you can submit any kind of work and that it doesn’t matter. b. Your work is often shoddy. c. Producing inferior work often causes this […]

Which of the following is the most appropriate closing for an email message or memo? a. Please submit your report by August 1 so that the information can be presented at the seminar. b. Please let me know if I […]

What is the best advice to follow when creating a multimedia presentation? a. Use the same color for all audiences and occasions. b. Avoid using any images or graphics on your multimedia slides so that your audience focuses on your […]

Business reports are always presented in writing or orally, but they are not presented digitally. a. True b. False Which of the following statements about interview thankyou messages is most accurate? a. Thankyou messages are not important to employers. b. […]

Surveys provide the richest, most accurate firsthand information. a. True b. False Another name for a complaint message is a claim message. a. True b. False True RATIONALE: Another name for a complaint message is a claim message. Social networking […]

What should you do immediately after leaving an interview? a. Take notes about the interview. b. Celebrate. c. Call the interviewer to thank him or her. d. Send the interviewer(s) flowers. What statement best describes the summary of qualifications portion […]

Microblogging a. is illegal in businesses today. b. involves adding website links to a blog to encourage feedback from others. c. consists of short messages exchanged on social media networks. d. is performed by only corporate officials who write comments […]

All of the following are informal research methods except a. interviewing the target audience. b. conducting a scientific experiment. c. looking in company files. d. brainstorming for ideas. Appropriate if bad news a) is personally upsetting, b) may provoke a […]

One of the best strategies to become a better listener is to question a speaker while he or she is still talking to ensure your comprehension. a. True b. False North Americans value straightforwardness and are suspicious of evasiveness. These […]

Which of the following should be included in a feasibility report? a. The background and problem necessitating the proposal b. Problems that may result from implementation c. Costs of implementing the proposal d. All answer choices should be included in […]

Which of the following sHTMLENTITY#8203HTMLENTITYtatements about professionalism is most accurate? a. HTMLENTITY#8203HTMLENTITYDemonstrating etiquette is important in the office and online. b. HTMLENTITY#8203HTMLENTITYNo correlation exists between professional behavior and workplace success. c. HTMLENTITY#8203HTMLENTITYEmployees must demonstrate professional behavior only when communicating facetoface […]

Today, most jobs are filled through the open job market. a. True b. False Although messages may have a primary and a secondary audience, the writer needs to profile only the primary audience to determine the best presentation of the […]

Which of the following is the best recommendation for delivering an effective oral presentation? a. Memorize the entire oral presentation so that you don’t have to use notes. b. Read the entire oral presentation to the audience so that nothing […]

You must prepare your monthly business report for company stockholders and present your department’s expected sales for the next three months. Which report format would be most appropriate? a. Letter format b. Memo or email format c. Manuscript format d. […]

Two of the most effective techniques to improve your audience’s ability to understand and remember your speech are a. good organization and intentional repetition. b. eliminating repetition and removing obvious signposting. c. appropriate business attire and a multimedia presentation. d. […]

All of the following are effective techniques for softening bad news except a. suggesting a compromise or an alternative. b. positioning the bad news at the beginning or end of a paragraph. c. placing the bad news in a subordinate […]

You can maximize recognition of your rsum by a tracking system if you use targeted keywords and incorporate words from the advertisement or job description. a. True b. False Persuasion is necessary when a. you anticipate that your audience will […]

In the closing of a persuasive request, your goal is to prove the merit of your request. a. True b. False Claims made by telephone or email are just as effective as claims made in writing. a. True b. False […]

When right margins are not aligned or justified, they provide more white space and improve readability. a. True b. False When you give a speech without multimedia technology, you may need to prepare notes. You should prepare these notes by […]