1. Business reports vary in length, purpose, and delivery format.
a.
True
b.
False
2. The first step in preparing a report is locating information to support your ideas.
a.
True
b.
False
3. Analytical reports present data without analysis or recommendations.
a.
True
b.
False
4. Formal proposals are written for only external audiences.
a.
True
b.
False
5. Information that is common knowledge does not need to be documented in a business report.
a.
True
b.
False
6. The most frequently used graphic in reports is the table.
a.
True
b.
False
7. Hiring managers and recruiters view technical skills as more important than the soft skills of
professionalism, etiquette, and communication.
a.
True
b.
False
8. The richest communication channel is e-mail.
a.
True
b.
False
9. Individuals rather than teams generally produce quicker, more accurate decisions.
a.
True
b.
False
10. No meeting should be called unless it is important, can’t wait, and requires an exchange of ideas.
a.
True
b.
False
11. The most important part of preparing for a business presentation is creating a dynamic, engaging
multimedia presentation.
a.
True
b.
False
12. Effective presentations should contain deliberate repetition of ideas.
a.
True
b.
False
13. Rather than memorizing or reading a presentation, you should deliver it extemporaneously.
a.
True
b.
False
14. The first step in finding a job is writing a well-organized résumé.
a.
True
b.
False
15. One of the best online sources for jobs is a company’s own website.
a.
True
b.
False
16. Most jobs today are found through referrals and person-to-person contacts.
a.
True
b.
False
17. Because jobs are scarce and you must apply to many employers, you should prepare a generic résumé to
send to every position you want.
a.
True
b.
False
18. The most common type of hiring or placement interview is the panel interview.
a.
True
b.
False
19. When answering interview questions, feel free to openly admit some weaknesses to show that you are
human.
a.
True
b.
False
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
20. After a job interview, you should always send a thank-you note, e-mail, or letter.
a.
True
b.
False
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
21. Which of the following represents an informal writing style?
a.
James, Deloitte, and Wilts, Inc., after extensive review of references and credentials of contractors,
has elected to contract with Peck Builders for the new office complex.
b.
We selected Peck Builders as general contractor for our new office complex.
c.
After conducting an exhaustive search of building design elements and cost-efficiency data, the
company has verified the qualifications of Peck Builders.
d.
The findings validate the imperative of selecting a fully qualified and bonded contractor for the new
building venture of James, Deloitte, and Wilts, Inc.; that contractor is Peck Builders.
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
22. You must prepare your monthly business report for company stockholders and present your department’s
expected sales for the next three months. Which report format would be most appropriate?
a.
b.
c.
d.
repetitive data and ensure that all required information is included.
Easy
p. 269
LEARNING OBJECTIVES:
ESBC.GULO.16.09.02 – 09.02
United States – BUSPROG.ESBC.GULO.16.06.07 – DISC.ESBC.GULO.16.06.07
Report Formats and Heading Levels
Application
23. Which of the following is the best purpose statement for an informal report?
a.
Employees and companies benefit from online-training opportunities.
b.
Online training
c.
Online training has proven to be an effective tool for employees and companies.
d.
To evaluate the effectiveness of an employee online-training program
Moderate
pp. 273–274
passive-voice verbs or longer sentences with unfamiliar words.
Moderate
pp. 266–269
LEARNING OBJECTIVES:
ESBC.GULO.16.09.01 – 09.01
United States – BUSPROG.ESBC.GULO.16.06.07 – DISC.ESBC.GULO.16.06.07
Reporting in the Digital Age
Bloom’s: Application
24. Which of the following situations might require a feasibility report?
a.
The status of a large construction project
b.
The reporting of monthly sales figures for all divisions
c.
The investigation results of implementing an on-site employee exercise facility
d.
A one–page summary of a long article in The New York Times
feasibility report. All other answer choices are informational reports.
Moderate
ESBC.GULO.16.09.05 – 09.05
United States – BUSPROG.ESBC.GULO.16.06.07 – DISC.ESBC.GULO.16.06.07
Preparing Short Analytical Reports
25. A timetable for project completion is included in which section of an informal report?
a.
Staffing
b.
Authorization Request
c.
Budget
d.
Proposal
benchmark for completion in the Proposal section of an informal report.
Easy
ESBC.GULO.16.10.01 – 10.01
United States – BUSPROG.ESBC.GULO.16.01.01 – DISC.ESBC.GULO.16.01.01
Preparing Business Proposals
Bloom’s: Knowledge
26. Bethany must write a formal business report and reveal the results of a year-long study on employee
wellness at each of her company’s five locations. What type of organizational pattern should she use?
a.
Chronological
b.
Topic/Function
ESBC.GULO.16.09.03 – 09.03
United States – BUSPROG.ESBC.GULO.16.06.07 – DISC.ESBC.GULO.16.06.07
Defining the Purpose and Gathering Data
Bloom’s: Application
c.
Geographical
d.
Simple/Complex
27. When paraphrasing researched information,
a.
use the same grammatical structure of the original information so that you do not change the
meaning of the ideas.
b.
replace just a few original words with synonyms to avoid charges of plagiarism.
c.
restate the researched information in your own words and in your own style.
d.
place double quotation marks before and after the paraphrased information.
replacing word with synonyms, and reread the original to be sure you covered the
main points but did not borrow specific language.
Easy
ESBC.GULO.16.10.04 – 10.04
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
United States – BUSPROG.ESBC.GULO.16.02.03 – DISC.ESBC.GULO.16.02.03
Documenting and Citing Sources in Business Reports
Bloom’s: Knowledge
28. What is the best advice to follow when integrating graphics in a report?
a.
Always place graphics in the appendix of a report.
b.
Mention the graphic in the text of the report.
c.
Create graphics in only black and white so that the graphics do not distract the reader.
d.
Do not include a title above any graphic because the graphic should be self-explanatory.
where it is referenced, use appropriate captions or titles above each graphic, and
should use the geographical organizational pattern, which is appropriate for topics
Easy
ESBC.GULO.16.10.02 – 10.02
United States – BUSPROG.ESBC.GULO.16.06.06 – DISC.ESBC.GULO.16.06.06
United States – BUSPROG.ESBC.GULO.16.06.07 – DISC.ESBC.GULO.16.06.07
Writing and Editing Formal Business Reports
Bloom’s: Application
29. What is the best advice to follow when participating in workplace conversations?
a.
Act professionally in all social situations.
b.
Address all supervisors and customers by their first name.
c.
Avoid praising others so that you do not come across as a “brownnoser.”
d.
Feel free to openly discuss your workplace frustrations with all colleagues.
names, choose appropriate topics, avoid negative remarks, learn to listen to
others, give sincere and specific praise, and act professionally in social situations.
Moderate
pp. 357–359
ESBC.GULO.16.11.03 – 11.03
United States – BUSPROG.ESBC.GULO.16.01.03 – DISC.ESBC.GULO.16.01.03
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
Communicating Face–to-Face on the Job
Bloom’s: Knowledge
30. Which of the following statements about work teams is most accurate?
a.
Teams should avoid conflict to prevent tension among group members.
b.
To be most effective, teams should be comprised of individuals with similar backgrounds, ethnicity,
age, skills, and experience.
c.
Teams produce better decisions when they agree on their purpose and develop procedures to guide
them.
d.
Team members should focus on their individual needs and goals.
leadership responsibilities; and demonstrate ethical behaviors to their companies
and other group members.
Moderate
pp. 367–368
ESBC.GULO.16.11.04 – 11.04
United States – BUSPROG.ESBC.GULO.16.01.07 – DISC.ESBC.GULO.16.01.07
Adding Value to Professional Teams
Moderate
pp. 323–324
ESBC.GULO.16.10.05 – 10.05
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
United States – BUSPROG.ESBC.GULO.16.04.02 – DISC.ESBC.GULO.16.04.02
Bloom’s: Knowledge
31. Which of the following is the best advice for leading or participating in a business meeting?
a.
Leave your cell phone on to demonstrate to others your dedication to customers and fellow
colleagues.
b.
Let the leader do most of the talking.
c.
Don’t start the meeting until all attendees arrive.
d.
Let members who disagree with one another make a complete case for their position while group
members give their full attention.
members an opportunity to voice their opinions and ideas.
Moderate
pp. 371–372
ESBC.GULO.16.11.05 – 11.05
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
United States – BUSPROG.ESBC.GULO.16.01.08 – DISC.ESBC.GULO.16.01.08
Planning and Participating in Face-to-Face and Virtual Meetings
Bloom’s: Knowledge
32. Before what kind of audience should speakers use a dynamic and entertaining delivery style and
incorporate movement and large gestures?
a.
Hostile
b.
Friendly
c.
Neutral
d.
Uninterested
expansive gestures.
Easy
p. 391
ESBC.GULO.16.12.01 – 12.01
United States – BUSPROG.ESBC.GULO.16.01.03 – DISC.ESBC.GULO.16.01.03
Preparing Effective Business Presentations
Bloom’s: Knowledge
33. The introduction of a presentation should include all of the following except
a.
an attention–getting device that gets the audience involved.
b.
a preview of the main points to be discussed in the body of the speech.
c.
explanations and details of each of the main points.
Bloom’s: Comprehension
d.
a personal credibility statement.
34. What is the best advice to follow when creating a multimedia presentation?
a.
Use the same color for all audiences and occasions.
b.
Avoid using any images or graphics on your multimedia slides so that your audience focuses on
your words.
c.
Limit the number of bullet points to six per slide.
d.
Use as many animation and sound effects as possible to keep your audience’s attention.
Moderate
ESBC.GULO.16.12.04 – 12.04
United States – BUSPROG.ESBC.GULO.16.04.02 – DISC.ESBC.GULO.16.04.02
Preparing Engaging Multimedia Presentations
Bloom’s: Knowledge
35. What résumé style would be most appropriate for individuals who have experience in their field of
employment?
a.
Chronological
b.
Functional
c.
Video
d.
Infographic
appropriate for candidates who have experience in their field of employment and
for those who show steady career growth.
main points. Explanations and details of the main points should be in the body of a
presentation.
Easy
ESBC.GULO.16.12.02 – 12.02
United States – BUSPROG.ESBC.GULO.16.01.01 – DISC.ESBC.GULO.16.01.01
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
Organizing Content for Impact and Audience Rapport
Bloom’s: Knowledge
36. What statement about an e-portfolio is most accurate?
a.
An e-portfolio is a collection of digital files that can be navigated with the help of menus and
hyperlinks.
b.
E-portfolios can be accessed only at websites.
c.
A print résumé is more effective than an e-portfolio at showing off an applicant’s talents and
qualifications.
d.
E-portfolios have replaced traditional résumés in the screening and hiring process.
traditional résumé, but it does show off an applicant’s talents and qualifications
more thoroughly.
Moderate
pp. 449–450
LEARNING OBJECTIVES:
ESBC.GULO.16.13.05 – 13.05
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Optimizing Your Job Search With Today’s Digital Tools
Bloom’s: Comprehension
37. Which of these statements would best explain your qualifications in the body of a cover message?
a.
I am a qualified and fully certified criminologist.
b.
Training in crisis prevention and emergency response has prepared me to serve and protect your
community at the River Valley Campus.
c.
You need a licensed criminologist, and I meet those qualifications.
d.
With my bachelor’s degree from Luther College, I am well-prepared and eager to apply my
knowledge in criminology.
requirements is “Training in crisis prevention and emergency response has
prepared me to serve and protect your community at the River Valley Campus.”
Moderate
pp. 457–459
LEARNING OBJECTIVES:
ESBC.GULO.16.13.06 – 13.06
NATIONAL STANDARDS:
Easy
p. 437
LEARNING OBJECTIVES:
ESBC.GULO.16.13.04 – 13.04
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.01.01 – DISC.ESBC.GULO.16.01.01
Creating a Customized Résumé
Bloom’s: Knowledge
38. What type of hiring or placement interview is usually conducted by people who will be the supervisors and
colleagues of a candidate and who take turns asking questions?
a.
Group
b.
Stress
c.
Panel
d.
Sequential
colleagues of the job candidate. Usually seated around a table, these interviewers
take turns asking questions.
Easy
p. 475
ESBC.GULO.16.14.01 – 14.01
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Purposes and Types of Employment Interviews
Bloom’s: Knowledge
39. Mai has an upcoming panel interview and wants to project positive nonverbal behaviors during it. What is
the best advice for her to follow?
a.
Sit erect, leaning forward slightly to show interest and confidence.
b.
Avoid a direct gaze with her interviewers, and look at only the person who asked the question.
c.
Keep her hands in her pockets so that her interviewers will not notice her shaky hands.
d.
Use words such as like or basically to fill any dead air.
interview panel, keep her hands out of her pockets so that she can use appropriate
gestures, and avoid empty words such as like and basically.
Moderate
pp. 482–483
ESBC.GULO.16.14.03 – 14.03
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
United States – BUSPROG.ESBC.GULO.16.06.03 – DISC.ESBC.GULO.16.06.03
During the Interview
Bloom’s: Knowledge
40. Which of the following techniques is most effective when an interviewer asks, Why do you want to work for
us?
a.
Briefly summarize current employment problems requiring you to change employers.
b.
Show what you know about the interviewer’s company and demonstrate how your goals match its
point of view.
United States – BUSPROG.ESBC.GULO.16.06.06 – DISC.ESBC.GULO.16.06.06
United States – BUSPROG.ESBC.GULO.16.06.07 – DISC.ESBC.GULO.16.06.07
Creating a Customized Cover Message
Bloom’s: Application
c.
Explain that as a recent graduate you want to work for any company needing an employee with your
skills and background.
d.
Simply tell the truth about your reasons for seeking this job; for example, you are unemployed, you
need more pay or better benefits, or you just graduated.
41. What is the difference between primary and secondary data? Give one example of each.
d. Electronic databases
blogs, and social networks.
pp. 274–275
ESBC.GULO.16.09.04 – 09.04
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Defining the Purpose and Gathering Data
Bloom’s: Analysis
42. List two advantages of properly documenting research data.
discuss why you want to become a part of this organization not only from your
perspective but also from the company‘s point of view.
p. 486
ESBC.GULO.16.14.03 – 14.03
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
United States – BUSPROG.ESBC.GULO.16.06.03 – DISC.ESBC.GULO.16.06.03
During the Interview
Bloom’s: Application
43. List and briefly describe two advantages of teams.
44. Describe one effective technique to gain audience rapport in a presentation.
45. Describe the functional résumé and explain its advantages for recent college graduates.
46. Define success story as it is used in an interview and provide an example of a success story.