What is the best advice to follow when creating a multimedia presentation?
a. Use the same color for all audiences and occasions.
b. Avoid using any images or graphics on your multimedia slides so that your audience
focuses on your words.
c. Limit the number of bullet points to six per slide.
d. Use as many animation and sound effects as possible to keep your audience’s
attention.
Persuasion in today’s businesses focuses on
a. distorting the facts to bolster sales.
b. generating and sending messages using only electronic media.
c. influencing others.
d. writing direct messages.
To help you develop your personal network, you should do all of the following except
a. develop a contact list of anyone who would be willing to talk with you about finding
a job.
b. make contacts with people in person and online.
c. follow up on referrals.
d. use only online resources to help you connect with others.
Travis must determine the appropriate channel for an important business message. In
this context channel refers to the
a. individuals who will receive the message.
b. degree of formality required.
c. medium through which the message is sent.
d. tone and approach needed to accomplish his purpose.
Discussion of Findings is an example of a functional heading.
a. True
b. False
Effective paragraphs
a. usually present the main idea in the first sentence.
b. are coherent.
c. include supporting sentences that expand and explain the main idea.
d. All answer choices are correct.
Which of the following is the best advice when using graphics in reports?
a. Use colored graphics to add visual interest.
b. Don’t introduce a graphic; a good graphic should communicate clearly itself.
c. Avoid summarizing the main point of the graphic.
d. Avoid the use of headings on a graphic.
Which of the following sentences most effectively presents promotional materials in a
message responding to a customer inquiry?
a. We offer an outstanding variety of thankyou gifts for our most valuable customers.
b. You will find that our topselling host gift baskets not only welcome your guests but
also save you money and time compared to individually purchasing and assembling
your host baskets on site.
c. Can I interest you in anything else?
d. If I can be of further assistance with any of our other fine products, do not hesitate to
contact me.
Primary research data can be defined as
a. information that comes from reading what others have experienced and observed.
b. information gained from firsthand experience and observation.
c. statistics collected during the first stage of research.
d. data received from the World Wide Web.
Even though you will likely receive and accept your job offer via telephone, you should
send the employer a letter or email to document your acceptance of the job.
a. True
b. False
Rely on the spellcheck feature in PowerPoint to catch all spelling and grammar errors
appearing on your slides.
a. True
b. False
References should be listed on a rsum.
a. True
b. False
As an employee or potential employee, you should think twice before posting anything
online.
a. True
b. False
Which of the following is the best advice to follow when writing a summary?
a. Include specific examples from the report, article, or book you are summarizing.
b. Copy passages word for word to ensure that you cover the main ideas.
c. Avoid headings or lists to prevent reader distraction.
d. State the main idea or purpose as well as the source of the document being
summarized.
Most people think that the best predictor of a speaker’s true feelings is his or her
a. facial expressions.
b. posture.
c. gestures.
d. eyes.
How should a group leader keep a meeting progressing effectively?
a. Engage in most of the talking to ensure that the meeting ends on time.
b. Allow group members to digress on a topic because other topics may be beneficial to
explore.
c. Discourage members who monopolize the discussion.
d. Summarize only at the end of the meeting.
Most Americans communicate with business associates at approximately 1 feet.
a. True
b. False
Only toplevel executives must make business presentations.
a. True
b. False
Michelle needs to sell her idea to remodel their business waiting room to her boss.
Michelle is more likely to succeed if she can base her argument on saving or earning
money.
a. True
b. False
Major trends in today’s dynamic world of work include increased emphasis on
selfdirected work groups and virtual teams, heightened global competition, innovative
communication technologies, new work environments, and focus on
a. creating an entirely online presence.
b. promoting from within.
c. increasing levels of management.
d. business ethics.
The bad feelings associated with disappointing news can generally be reduced if the
receiver knows the reasons for the rejection, feels that the news was revealed
sensitively, and believes that the matter was treated seriously and fairly.
a. True
b. False
Which of the following tips for using special effects in a slideshow is most accurate?
a. Incorporate as many special effects as possible to keep the attention of your audience.
b. Add animation features only if doing so helps convey your message or adds interest
to the content.
c. Never use any special effects in a slideshow because all special effects distract from
the content of a slideshow.
d. Include special effects only if you are giving a sales presentation.
Every mechanic has ten minutes for his morning break is an effectively written
sentence.
a. True
b. False
The following sentence effectively uses a stylistic device to deemphasize the bad news:
Although we don’t have any available positions at this time, we were pleased to receive
your application and will keep it on file for six months.
a. True
b. False
Which of the following statements best describes the use of letters, emails, and memos
in businesses today?
a. Businesses use memos to deliver positive messages internally and externally, but they
use formal business letters to deliver negative messages.
b. Email delivers most internal communication, hardcopy memos deliver most external
communication, and letters communicate only legal issues.
c. Despite the popularity of email, in certain situations letters remain the preferred
channel of communication for delivering messages outside an organization.
d. Businesses today use email, memos, and letters interchangeably for all audiences,
purposes, and messages.
There are many account representatives who can help you with your order. This
sentence is clear and concise.
a. True
b. False
Both your personal appearance and the physical appearance of your business documents
transmit immediate and important nonverbal messages.
a. True
b. False
Jue understands that soft skills and professional polish will ensure her longterm success
on the job. Which of the following is not a soft skill?
a. A grasp of workplace etiquette
b. An eagerness to learn
c. The ability to work effectively as part of a team
d. Proficiency in using a variety of computer software packages
After a job interview, you should always send a thankyou note, email, or letter.
a. True
b. False
ANS: True
RATIONALE: HTMLENTITY#8203HTMLENTITYAfter a job interview, you should
always send a thankyou note, email, or letter. This courtesy sets you apart from other
applicants. Your message will also remind the interviewer of your visit and show your
good manners and genuine enthusiasm for the job.
You are using the corporate blog to respond to a business emergency. Which of the
following is the best recommendation?
a. Use the blog as the sole provider of emergency information to avoid muddled
messages.
b. Make the blog part of your overall effort to communicate information regarding the
business’s emergency.
c. Soothe emotional reactions by posting information on your corporate blog, replacing
all other communication channels.
d. Do not address rumors or misinformation on the blog; address factual content only.
Business letters make the best impression if you use a good format such as the popular
block style.
a. True
b. False
To conduct a safe job search online, you should post your information privately and
limit your personal information.
a. True
b. False
Your boss asks you to write a formal report on the impact of smoking on employee
healthcare costs. Like nearly every writer of a research project, you should begin your
research by
a. reviewing secondary data in the library or on the Internet.
b. interviewing your colleagues to solicit their input and feelings.
c. preparing a questionnaire to distribute to your colleagues.
d. conducting a field experiment.
When creating the main heading of your rsum,
a. place your name on the first line.
b. include your current work email address so that you can check your messages
frequently.
c. include your home and cell phone numbers, along with the phone numbers of any
family members who might take messages for you.
d. incorporate a catchy email address such as hotmama@gmail.com.
Groups with diverse members often produce the best decisions.
a. True
b. False