How you can you locate information about a company?
a. HTMLENTITY#8203HTMLENTITYTalking with current employees
b. HTMLENTITY#8203HTMLENTITYSearching the Web
c. HTMLENTITY#8203HTMLENTITYReviewing company advertisements and
promotions
d. HTMLENTITY#8203HTMLENTITYAll answer choices would help you locate
information about a company.
Which statement about proofreading is most accurate?
a. Good business writers wait at least 24 hours or longer to proofread a document.
b. Only important messages or documents need to be proofread.
c. Documents with errors do not affect a person’s credibility because readers understand
that everyone makes mistakes.
d. Proofreading should occur while the document is being written.
Which of the following is the best example of a response when answering calls for
others?
a. Annette is currently participating in an important budget meeting with our board of
directors.
b. We’re not really sure where Annette is right now, but she’ll return your call
immediately whenever she gets back.
c. Annette has run down to the ladies’ room for a few minutes, but she should be back
soon.
d. Annette is away from her desk, but I will give her your message when she returns.
Operating a computer is an example of a “soft” skill.
a. True
b. False
You can improve your listening skills if you follow tips for active listening, including
a. keeping an open mind, establishing a receptive mindset, and listening between the
lines.
b. establishing a receptive mindset, concentrating on appearance and delivery, and
sifting information through biases.
c. capitalizing on lag time, concentrating on your next comment, and taking as many
notes as possible.
d. asking questions immediately, focusing on the speaker’s face, and concentrating on
the details presented in the message.
HTMLENTITY#8203HTMLENTITYA large part of your jobsearch strategy should be
deciding what makes you special and desirable in the job market. This introspective
process is called
a. HTMLENTITY#8203HTMLENTITYnetworking.
b. HTMLENTITY#8203HTMLENTITYpersonal branding.
c. HTMLENTITY#8203HTMLENTITYdesired workplace behavior.
d. HTMLENTITY#8203HTMLENTITYcognitive reflection.
When creating a bulleted or numbered list,
a. use a bulleted list to represent a sequence.
b. never use end punctuation.
c. do not capitalize the initial word of each line.
d. express all ideas similarly.
All proposals should show the value and benefits of the product or services being
recommended and
a. include free prizes or other gimmicks.
b. use easytounderstand language.
c. be organized indirectly.
d. be organized directly.
In what phase of team development do teams select members, become acquainted, build
trust, and form a collaborative culture?
a. Storming
b. Forming
c. Norming
d. Performing
Shipping Clerk Christina included this sentence in her message to a customer:
Pertaining to your returns, we must verify the shipping numbers and lot codes of all
outstanding merchandise prior to issuance of a refund. This sentence is an example of
a. an unprofessional tone.
b. overly formal language.
c. a conversational style.
d. plain English.
The opening of a blog should
a. identify a need and propose to solve the problem.
b. include a call to action.
c. provide examples, quotations and testimonials, or statistics.
d. include your name and title.
The sentence You must submit your application by Friday is a more effective business
message than Please submit your application by Friday.
a. True
b. False
In block letter style, headings are flush left, but paragraphs and some other elements are
indented.
a. True
b. False
A compoundcomplex sentence contains two complete but related thoughts.
a. True
b. False
HTMLENTITY#8203HTMLENTITYWhich of the following is the most important part
of a badnews message?
a. HTMLENTITY#8203HTMLENTITYA positive, forwardlooking closing
b. HTMLENTITY#8203HTMLENTITYHTMLENTITY#8203HTMLENTITYA
neutral buffer
c. HTMLENTITY#8203HTMLENTITYAn explanation of the reasons for the bad news
d. HTMLENTITY#8203HTMLENTITYThe bad news itself
If your message may create a hostile reaction, you should use the indirect strategy.
a. True
b. False
In a job acceptance letter, your tasks are
a. accepting the position, asking for clarification as needed, and expressing
appreciation.
b. thanking the interviewer for the interview and job offer and accepting the position.
c. confirming your acceptance, reviewing salary and benefits, and affirming the start
date.
d. noting the job offer date, specifying the job acceptance date, and agreeing to the job
start date.
Always ask permission before submitting someone’s name as a reference.
a. True
b. False
Which of the following is not a purpose for a direct quotation?
a. To duplicate exact wording before criticizing an idea
b. To repeat identical phrasing because of its precise wording
c. To add length to a researched document
d. To provide objective background information
The format for a report relies solely on the intended audience.
a. True
b. False
Understanding a message involves listening to only the spoken words.
a. True
b. False
According to researchers, most people listen at what level of proficiency?
a. 100 percent
b. 5 percent
c. 2550 percent
d. 75 percent
The first phase of the writing process involves analyzing the audience and your purpose
for writing, anticipating your audience’s reaction to your message, and
a. investigating background information.
b. composing your message.
c. adapting your message to the audience.
d. looking for previous company documents on the topic.
Which of the following statements about meetings is most accurate?
a. Because of email and wireless devices, meetings are no longer needed in the business
world.
b. To increase employee productivity, meetings should never be held.
c. As businesses become more teamoriented, people are attending more meetings than
ever.
d. Only toplevel business executives must attend meetings.
What is the most appropriate response on a job application form to a question that asks
your reason for leaving your last position?
a. Fired
b. Quit
c. None of your business
d. Accepted a position with more responsibility
Written messages to customers are important because such messages establish a record
of the problem.
a. True
b. False
Do not hesitate to contact me is an effective example of closing pleasantly in a response
message.
a. True
b. False
Informational reports often describe periodic, recurring activities as well as situational,
nonrecurring events.
a. True
b. False
Which of the following uses only active voice in a complete sentence?
a. The company’s rigid return policy was criticized by a few unhappy customers.
b. Because a few unhappy customers criticized the company’s rigid return policy.
c. Managers were told about the unhappy customers who criticized the company’s rigid
return policy.
d. A few unhappy customers criticized the company’s rigid return policy.
A job interview is a twostreet. The employer will be judging you, and you will be
evaluating the employer.
a. True
b. False
HTMLENTITY#8203HTMLENTITYAnalytical reports present data without analysis
or recommendations.
a. True
b. False
ANS: False
RATIONALE: Analytical reports differ significantly from informational reports.
Although both seek to collect and present data clearly, analytical reports also evaluate
the data and typically try to persuade the reader to accept the conclusions and act on the
recommendations. In short, informational reports emphasize facts; analytical reports
emphasize reasoning and conclusions.
Businesses now use social media sites to recruit employees.
a. True
b. False