50. What is the best advice to follow when developing a bibliographic list of sources for a formal report?
a.
Include only published sources within your bibliographic list.
b.
Label the page “Works Cited” when using either the APA or MLA format.
c.
List the sources in alphabetical order.
d.
Avoid developing a bibliographic list of sources because the in-text citations will identify each source used
within the report.
c
Moderate
p. 328
ESBC.GULO.16.10.06 – 10.06
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
Understanding Report Components
Bloom’s: Knowledge
51. Proposals are informative documents used to educate readers.
a.
True
b.
False
False
Proposals are persuasive offers to solve problems, provide services, or sell products.
Easy
pp. 299-301
ESBC.GULO.16.10.01 – 10.01
United States – BUSPROG.ESBC.GULO.16.01.02 – DISC.ESBC.GULO.16.01.02
Preparing Business Proposals
Bloom’s: Knowledge
52. All proposals should use easy–to-understand language and show the value and benefits of the product or services being
recommended.
a.
True
b.
False
ESBC.GULO.16.10.06 – 10.06
United States – BUSPROG.ESBC.GULO.16.01.01 – DISC.ESBC.GULO.16.01.01
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
Understanding Report Components
Bloom’s: Knowledge
53. Proposals are always written for only external audiences.
a.
True
b.
False
False
Easy
p. 300
54. To make the introduction of your proposal persuasive, include a “hook” that focuses on the audience’s specific needs
and benefits.
a.
True
b.
False
True
Easy
p. 303
55. In a solicited proposal, your goal is to convince the reader that a problem exists.
a.
True
b.
False
False
Easy
p. 299
56. In the proposal, plan, and schedule section of a business proposal, your goal is to explain your plan for solving the
problem.
a.
True
b.
False
True
Easy
p. 304
57. Proposal writers should avoid mentioning staff qualifications and credentials in a formal proposal.
a.
True
b.
False
False
Easy
p. 304
58. A proposal represents a legal contract.
a.
True
b.
False
Easy
p. 304
59. The conclusion of a proposal should remind the reader of the proposal’s key benefits and make it easy for the reader to
respond.
a.
True
b.
False
True
Easy
p. 305
60. Unlike a business proposal, a formal business report presents findings and recommendations based on research and
data analysis.
a.
True
b.
False
True
Easy
p. 305
61. The first step in preparing a report is to conduct research.
a.
True
b.
False
Easy
p. 304
62. Writers should avoid constructing a work plan for a business report because it may become too restrictive to them and
to their audience.
a.
True
b.
False
False
Easy
p. 305
63. Formal report writers conduct most of their research using primary sources.
a.
True
b.
False
False
Easy
p. 306
64. A report discussing the correct procedure to process customer complaints should be organized using a chronological
order.
a.
True
b.
False
True
Easy
p. 305
65. Unlike a business proposal, a formal business report does not need to be edited or proofread.
a.
True
b.
False
False
Easy
p. 308
66. Secondary data come from reading what others have published, experienced, or observed.
a.
True
b.
False
True
Easy
p. 308
67. An advantage of secondary data over primary data is that secondary data are easier and cheaper to develop.
a.
True
b.
False
True
Moderate
p. 307
68. Books can provide historical, in-depth data.
a.
True
b.
False
True
Easy
p. 309
69. A database is a collection of information stored digitally so that it is accessible by computers and mobile electronic
devices.
a.
True
b.
False
True
documents.
Easy
p. 309
70. If you find information on the Web, you can be assured that it is reliable.
a.
True
b.
False
False
Easy
Easy
p. 308
71. Surveys can generate primary data economically and efficiently from large groups of people.
a.
True
b.
False
True
Easy
p. 313
72. When you conduct an interview, prepare closed-ended questions to make the interviewee feel relaxed and at ease.
a.
True
b.
False
False
Easy
p. 315
73. The only reason to document sources in a report is to avoid charges of plagiarism.
a.
True
b.
False
False
an ever-changing world where words and ideas are often borrowed.
Easy
p. 316
p. 311
74. The only item that you must document in a report is a quotation of another person’s actual spoken or written words.
a.
True
b.
False
False
Easy
p. 316
75. Information that is common knowledge requires no documentation.
a.
True
b.
False
True
Easy
p. 316
76. If you are worried about plagiarizing, you can avoid the problem if you use the grammatical structure of the original
and just replace words with synonyms.
a.
True
b.
False
False
Easy
pp. 316-317
77. Direct quotations are often useful to provide objective data and to establish the severity of a problem as seen by
experts.
a.
True
b.
False
True
Easy
p. 317
78. You should assume that all intellectual property is copyrighted.
a.
True
b.
False
True
Easy
p. 318
79. Avoid the use of graphics in a report because graphics usually confuse readers.
a.
True
b.
False
False
Easy
pp. 318-319
80. Probably the most frequently used visual aid in reports is the table.
a.
True
b.
False
True
Easy
p. 320
81. The major advantage of line charts is that they show changes over time, thus indicating trends.
a.
True
b.
False
True
Easy
p. 321
82. Pie charts are an effective visual to demonstrate a procedure.
a.
True
b.
False
False
Easy
p. 321
83. Avoid referencing graphics in the text of your report; the visual should speak for itself.
a.
True
b.
False
84. Report graphics should include a caption or title.
a.
True
b.
False
True
Easy
p. 324
85. The front matter of a formal report refers to the preliminary sections before the body section.
a.
True
b.
False
True
Easy
p. 325
False
your audience what to look for or by summarizing the main point of the graphic.
Easy
p. 324
86. If included with a report, a letter or memo of transmittal should be written using the indirect strategy.
a.
True
b.
False
87. The purpose of a table of contents is to present an overview of the report for people who may not have time to read the
entire report.
a.
True
b.
False
False
Easy
pp. 326-327
88. The introduction should be the principal section of a formal report.
a.
True
b.
False
False
Easy
p. 328
89. The most important section of a report to a reader is the conclusions and recommendations.
a.
True
False
Easy
p. 326
b.
False
90. Regardless of the documentation format used, sources should be alphabetized in the bibliographic section of a report.
a.
True
b.
False
True
Easy
p. 328
91. A(n) ____________________ is a written offer to solve problems, provide services, or sell products.
proposal
Easy
p. 299
92. When government organizations or businesses have a specific need, they prepare a(n) ____________________, a
document that specifies their requirements and solicits competitive bids from vendors.
Easy
p. 301
True
Easy
93. A formal ____________________ is a document that analyzes findings, draws conclusions, and makes
recommendations intended to solve a problem.
ESBC.GULO.16.10.02 – 10.02
United States – BUSPROG.ESBC.GULO.16.01.02 – DISC.ESBC.GULO.16.01.02
Writing and Editing Formal Business Reports
Bloom’s: Knowledge
94. The planning of every report begins with a statement of ____________________ that describes the goal, significance,
and limitations of a formal report.
ESBC.GULO.16.10.02 – 10.02
United States – BUSPROG.ESBC.GULO.16.01.02 – DISC.ESBC.GULO.16.01.02
Writing and Editing Formal Business Reports
Bloom’s: Knowledge
95. The gathering of information is called ____________________.
ESBC.GULO.16.10.03 – 10.03
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Conducting Primary and Secondary Research
96. A(n) ____________________ is a collection of information stored digitally so that it is accessible by computers and
mobile electronic devices.
ESBC.GULO.16.10.01 – 10.01
United States – BUSPROG.ESBC.GULO.16.01.02 – DISC.ESBC.GULO.16.01.02
Preparing Business Proposals
Bloom’s: Knowledge
97. Using the ideas of someone else without giving credit is called ____________________ and is unethical.
98. ____________________ involves restating an original passage in your own words and in your own style.
99. Commonly shared in online environments, a(n) ___________________ is a type of visual aid that combines images
and graphic elements to present complex information in a format that is easy to understand.
100. A(n) ____________________ presents an overview of a longer report for people who may not have time read the
entire report.