The minutes of a meeting should identify the names of individuals present and absent.
a. True
b. False
Although mechanical means are occasionally appropriate to create emphasis, more
often a writer achieves emphasis stylistically.
a. True
b. False
Which statement about a sympathy message is most accurate?
a. Sympathy messages are probably more difficult to write than any other kind of
message.
b. Sympathy messages should reference the death or misfortune sensitively.
c. Sympathy messages should praise the deceased in a personal way.
d. All statements are accurate.
Because the presenter can create dynamic, colorful presentations that incorporate audio,
videos, images, animation, and hyperlinks, one of the most popular visual aids is
a. overhead transparencies.
b. flipcharts.
c. multimedia slides.
d. handouts.
Transitions
a. should be avoided in business writing because they add unnecessary length to a
message.
b. support a paragraph’s main idea.
c. connect ideas.
d. determine the organizational strategy used by the writer.
By preparing a visually appealing multimedia presentation and ensuring that each slide
is great looking, you can compensate for thin content.
a. True
b. False
Which of the following reports is an example of an analytical report?
a. A report summarizing the details of a recent seminar you attended
b. A report recommending an antiterrorism security system for mass transit
c. A report outlining the new company procedure for reporting workplace injuries
d. A report showing state budget allocations for education
A business would most likely write a request for proposal to
a. advertise openings for two sales positions.
b. attract new clients.
c. renovate offices.
d. interview job candidates.
One of the most important steps in writing an informal report is that of
a. gathering information.
b. using the direct organizational strategy.
c. using the indirect organizational strategy.
d. incorporating figurative language.
If you are worried about plagiarizing, you can avoid the problem if you use the
grammatical structure of the original and just replace words with synonyms.
a. True
b. False
Many applicants prepare a plaintext rsum because it can be pasted directly into the body
of an email message.
a. True
b. False
As a business communicator, you should use strong verbs and concrete nouns in your
writing.
a. True
b. False
Megahertz Technology Solutions, Inc., recently suffered a discrimination lawsuit.
Advice to improve its workforce diversity is likely to include understanding the value
of differences, providing diversity training for employees, building on similarities, and
a. hiring a more homogenous work group.
b. making fewer assumptions.
c. requiring all employees to use jargon that conveys stereotypes.
d. making sure all employees conform to a standard company culture.
The first step in the jobsearch process is to
a. prepare a rsum.
b. contact professional and personal references.
c. analyze individual interests and goals and evaluate personal qualifications.
d. purchase appropriate interview clothing.
Businesses that want to capitalize on cultural diversity need to train workers to think
and act alike to reduce conflicts.
a. True
b. False
You should include at least one heading per report page.
a. True
b. False
Learning about beliefs and practices different from our own and appreciating them
means displaying
a. tolerance.
b. individualism.
c. stereotyping.
d. gender norming.
Your audience analysis reveals that audience members will be friendly and interested in
your topic. You should be
a. warm, pleasant, and open; and you should use a lot of eye contact and smiles.
b. be calm and controlled, and you should speak evenly and slowly.
c. controlled and do nothing showy; you should use confident, small gestures.
d. dynamic and entertaining; you should also use large gestures and move around.
Create a slide in your multimedia presentation only if that slide will create interest, help
the audience follow your ideas, highlight points you want your audience to remember,
introduce or review key points, provide a transition from one idea to the next, or
illustrate and simplify complex ideas.
a. True
b. False
Although teenagers use instant messaging (IM) frequently, corporations do not use this
communication tool.
a. True
b. False
To avoid charges of copyright infringement, you should
a. include a footnote to all information.
b. use information only from Internet sites.
c. ask permission only when using information from a legal publication.
d. assume that all intellectual property is copyrighted.
One question you should ask yourself when you collect research is What does the
receiver need to know about this topic?
a. True
b. False
Trina must respond to a customer inquiry. Her response should not only answer the
customer’s questions but also promote her business and its products and services.
a. True
b. False
Thomas is in charge of taking formal minutes during an Institute of Internal Auditors
chapter meeting. Which of the following is the best advice for him to follow as he
prepares these minutes?
a. Record only new business because old business will appear in previous minutes.
b. Avoid using the exact wording of motions because that would be too time consuming.
c. Record voting results and actions taken.
d. Omit his name and signature as the person recording the minutes because he is acting
on behalf of the organization.
Persuasive claim messages are also called
a. inquiries.
b. adjustment messages.
c. sales messages
d. complaint messages.
Which statement about today’s organizations and their employees is most accurate?
a. Organizations are establishing more levels of management to conduct operations and
to oversee employees.
b. Executives today rely on persuasion to achieve buyin from subordinates.
c. There have been few changes in today’s organizations for employees.
d. Today’s informationage workers rely on managers to be their information providers.
You will receive a free oneyear subscription to Netflix when you purchase any Sony
flatpanel television is an example of a rational appeal.
a. True
b. False
Which of the following kinds of business messages typically use the indirect strategy?
a. Nonsensitive memos
b. Routine requests
c. Informational reports
d. Sensitive messages
A job interview provides an opportunity for you to do all of the following except
a. expand on the information in your rsum.
b. convince the employer of your potential.
c. meet with all the company’s employees.
d. learn more about the job and the company.
The medium over which the message travels is called the channel.
a. True
b. False
What kind of business presentation uses technology to allow remote colleagues to
collaborate in real time?
a. Podcast
b. Briefing
c. Report
d. Virtual presentation
A proposal represents a legal contract.
a. True
b. False
You are more likely to achieve your communication goals if you profile your audience
and shape the message to that profile.
a. True
b. False