1. Which statement is most accurate?
a.
Proofreading involves using only a spell checker.
b.
Revision should always occur after you have completed writing.
c.
Business messages must be clear, concise, and readable.
d.
Revising and proofreading involve the same steps.
2. Which of the following about writing and revising business documents is most accurate?
a.
Rarely is the first version satisfactory, but usually the second version is excellent.
b.
Experts say only amateurs expect writing perfection on the first try.
c.
Revision is not necessary for informal documents such as internal memos or e-mail messages.
d.
The real work of revision should happen in the writing stage as you select words and form sentences.
p. 90
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Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Comprehension
3. Monica lost a promotion due to poor writing skills. Which phase of the writing process should she most focus on to
demonstrate better writing skills?
a.
Improving content and research
b.
Revising and proofreading
c.
Formatting and documenting
d.
Identifying her purpose and her audience
most important to effective writing.
pp. 90–91
ESBC.GULO.16.04.01 – 04.01
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Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Comprehension
4. Which of the following statements about revision is most accurate?
a.
You must compose first drafts quickly (sprint writing) and return later for editing.
b.
Careful writers always revise as they write.
c.
Revision is required for only long and complex business documents.
d.
Some business writers prefer to compose first drafts quickly and revise later; others prefer to revise as they go.
quickly and revise later; others prefer to revise as they go.
pp. 90–91
LEARNING OBJECTIVES:
ESBC.GULO.16.04.01 – 04.01
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Comprehension
5. Concise writing
a.
b.
c.
d.
money. You will make your messages more concise during the revising step.
p. 91
LEARNING OBJECTIVES:
ESBC.GULO.16.04.01 – 04.01
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Knowledge
6. Which of the following best avoids flabby expressions?
a.
In very few cases do job applicants perform adequate research about a company.
b.
The CEO is of the opinion that stock prices will increase next quarter.
c.
Although many employees have requested training, we can’t afford the extra expense.
d.
We do not expect any pay raises at this point in time.
p. 90
LEARNING OBJECTIVES:
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Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Application
7. Effective communicators avoid the flabby expression in addition to the above by using the word(s)
a.
in addition.
b.
also.
c.
as well as the previously mentioned.
d.
along with the aforementioned.
“In addition to the above” could be written more concisely as “also.”
p. 91
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Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Application
8. Long sentence lead-ins
a.
are unnecessary introductory words.
b.
introduce the “meat” of the message.
c.
avoid reader confusion.
d.
demonstrate effective language usage.
language use because they confuse the reader and don’t convey the meaning of the message.
pp. 91–92
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Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Knowledge
9. Which of the following best avoids a long lead-in?
p. 91
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Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Application
a.
Yes, we will send the information you requested.
b.
This is to advise you that we will send the information you requested.
c.
You may be interested to learn that we will send the information you requested.
d.
I am writing this letter to inform you that we will send the information you requested.
10. It is important to avoid long lead-ins because they
a.
are grammatically incorrect.
b.
contain misplaced modifiers.
c.
prevent the reader from reaching the meaning of the sentence.
d.
result in faulty parallelism.
pp. 91–92
LEARNING OBJECTIVES:
ESBC.GULO.16.04.01 – 04.01
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Knowledge
11. Which of the following sentences is most effective?
a.
This is to inform you that your account is now up–to-date.
b.
At this point in time, your account is up–to-date.
c.
Due to the fact that we have just received your check, your account is up–to-date.
d.
Your account is now up–to-date.
pp. 91–92
LEARNING OBJECTIVES:
ESBC.GULO.16.04.01 – 04.01
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
pp. 91–92
LEARNING OBJECTIVES:
ESBC.GULO.16.04.01 – 04.01
Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Application
12. There is a new software company that will be hiring employees is an example of a sentence with
a.
concise wording.
b.
a wordy prepositional phrase.
c.
a filler.
d.
faulty parallelism.
This sentence contains a filler (There is) and is not concise.
pp. 92–93
ESBC.GULO.16.04.01 – 04.01
Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Application
13. All of the following sentences contain unnecessary fillers except
a.
There are three important issues to discuss at today’s meeting.
b.
There is only one job opening available.
c.
It was our office manager who won the raffle.
d.
Three candidates are running for the board.
pp. 92–93
ESBC.GULO.16.04.01 – 04.01
Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Application
14. Which sentence avoids redundant expressions?
a.
It is absolutely essential that our accounting records are accurate.
b.
Let’s not repeat our competitor’s mistakes.
c.
Please refer back to the June financial statements.
d.
I want to thank each and every stockholder.
“Let’s not repeat our competitor’s mistakes” contains no redundancies. “Absolutely essential,”
Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Application
15. Microblogging
a.
is illegal in businesses today.
b.
involves adding website links to a blog to encourage feedback from others.
c.
consists of short messages exchanged on social media networks.
d.
is performed by only corporate officials who write comments about their companies.
pp. 94–95
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Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Knowledge
16. All of the following are tips you should follow when microblogging except
a.
ignore spelling, grammar, and punctuation errors.
b.
include only the main ideas.
c.
personalize your message if possible.
d.
choose descriptive but short words.
pp. 94–95
ESBC.GULO.16.04.01 – 04.01
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Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Knowledge
17. One way to improve the clarity of your writing is to apply the KISS formula. KISS stands for
p. 93
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Taking Time to Revise: Applying Phase 3 of the Writing Process
Bloom’s: Application
a.
Key Ideas Succinctly and Swiftly.
b.
Keep It Short and Simple.
c.
Knowledge Is Supported and Summarized.
d.
Know Intentions, Strategies, and Solutions.
18. Katelyn is writing a letter to thank a potential employer for her job interview. Which of these sentences contains
modern expressions Katelyn should use?
a.
Thank you in advance for considering me for your available position.
b.
You will note that my coursework has thoroughly prepared me for your medical technician position.
c.
Enclosed herein please find the salary history you requested during the interview.
d.
Pursuant to your request, I will return for a second interview on May 28.
ANSWER:
“Enclosed herein please find,” and “Pursuant to your request.”
POINTS:
DIFFICULTY:
REFERENCES:
p. 96
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
TOPICS:
Making Your Message Clear
KEYWORDS:
Bloom’s: Application
19. Which of the following expressions is most modern?
a.
Separately
b.
Every effort will be made
c.
In receipt of
d.
In accordance with your wishes
ANSWER:
POINTS:
DIFFICULTY:
REFERENCES:
p. 96
ANSWER:
POINTS:
DIFFICULTY:
REFERENCES:
p. 95
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
TOPICS:
Making Your Message Clear
KEYWORDS:
Bloom’s: Knowledge
20. Clichés are
a.
words originating from the French language.
b.
overused expressions.
c.
descriptive expressions used in business writing.
d.
informal words with arbitrary and extravagantly changed meanings.
p. 96
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Making Your Message Clear
Bloom’s: Knowledge
21. Which of the following sentences avoids clichés?
a.
We can prove the benefits of exercise for stress reduction beyond a shadow of a doubt.
b.
Employees who engage in a regular fitness program are likely to pass the physical exam with flying colors.
c.
Please encourage your department members to join the health club.
d.
Last but not least, you, too, should join the fitness program.
p. 96
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
Making Your Message Clear
Bloom’s: Application
22. Slang
a.
is composed of informal words with arbitrary and extravagantly changed meanings.
b.
is acceptable to use in business messages.
c.
involves the use of technical expressions that have become fashionable and are often meant to impress rather
than express.
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
Making Your Message Clear
Bloom’s: Knowledge
d.
All answer choices are correct.
23. The dangers of using slang in business writing include
a.
obscuring meaning.
b.
using language that is too informal.
c.
using words that quickly go out of fashion.
d.
All answer choices are correct.
everyone begins to understand them. Thus all choices are correct.
pp. 96–97
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Making Your Message Clear
Bloom’s: Knowledge
24. Which of the following sentences avoids buzzwords and slang?
a.
Our stock prices tanked last quarter.
b.
All companies must follow the guidelines outlined in the Sarbanes-Oxley Act.
c.
The architects blew the budget for the design of the new energy center.
d.
The company decided a new paradigm shift was needed to increase sales.
pp. 96–97
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
Making Your Message Clear
begins to understand them.
pp. 96–97
LEARNING OBJECTIVES:
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NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Making Your Message Clear
Bloom’s: Knowledge
25. Converting verbs into noun expressions
a.
decreases sentence length.
b.
reduces verb strength.
c.
increases the reader’s ability to process the information.
d.
All answer choices are correct.
REFERENCES:
p. 97
LEARNING OBJECTIVES:
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NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Making Your Message Clear
Bloom’s: Knowledge
26. Which of the following sentences avoids noun conversion?
a.
Your supervisor will give consideration to all capital budget requests.
b.
The committee worked on the establishment of a fund for scholarships.
c.
The benefits committee will be responsible for the acquisition of an endowment.
d.
The scholarship committee approved the plan.
p. 97
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
Making Your Message Clear
Bloom’s: Application
27. Words such as definitely, quite, actually, extremely, and totally are
a.
adjectives that add a welcome degree of emotion to your writing.
b.
adjectives that may be omitted because they are imprecise.
c.
adverbs that should be used only sparingly in business writing.
d.
adverbs that should be used as often as possible in business writing to show excitement and enthusiasm.
your meaning. Overuse, however, sounds unbusinesslike. Business writers should control
Bloom’s: Application
28. Which of the following sentences contains the best use of vivid adjectives without overkill?
a.
The resort offered luxurious suites with Jacuzzi tubs and saunas.
b.
The all-inclusive, top-notch resort offered luxurious, totally marvelous suites with incredible extras.
c.
The resort had nice rooms.
d.
All sentences use vivid adjectives effectively.
and avoids overkill.
p. 98
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
Making Your Message Clear
Bloom’s: Application
29. Which of the following sentences uses the most precise language?
a.
The board approved a substantial budget increase.
b.
The board approved a 34 percent budget increase.
c.
The board approved a large budget increase.
d.
The board approved a sizeable budget increase.
p. 98
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
Making Your Message Clear
Bloom’s: Application
30. Which of the following sentences demonstrates clear writing?
their enthusiasm and guard against excessive use.
p. 97
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
Making Your Message Clear
Bloom’s: Knowledge
a.
A supervisor asked everyone to work an extra day.
b.
A supervisor asked production employees to work an extra day.
c.
A supervisor asked everyone to work on Saturday.
d.
Lindsey Goulet asked production employees to work on Saturday.
31. Well-designed documents enhance readability and comprehension and
a.
make readers think the writer is a well-organized and intelligent person.
b.
guarantee reader acceptance.
c.
increase the intelligence level of the reader.
d.
avoid the use of white space.
p. 98
LEARNING OBJECTIVES:
ESBC.GULO.16.04.03 – 04.03
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Enhancing Readability Through Document Design
Bloom’s: Knowledge
32. Empty space on a page
a.
should be avoided on any business document.
b.
can be achieved by creating paragraphs of ten or more printed lines.
c.
makes it appear as if the writer has nothing to say.
d.
is called white space.
p. 98
LEARNING OBJECTIVES:
ESBC.GULO.16.04.02 – 04.02
Making Your Message Clear
Bloom’s: Application
33. To improve readability and comprehension through white space,
a.
use approximately 20 or fewer words per sentence.
b.
construct paragraphs consisting of 12–15 printed lines.
c.
develop long paragraphs.
d.
avoid the use of topic sentences on shorter paragraphs.
p. 99
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Enhancing Readability Through Document Design
Bloom’s: Knowledge
34. Dylan is designing his document to enhance readability and comprehension. What is the best advice you can give
Dylan?
a.
Justify the left and right margins so they are both even.
b.
Create white space by using headings, bulleted or numbered lists, short paragraphs, and effective margins.
c.
Use multiple typefaces within the document.
d.
Use ALL CAPS anywhere in a document to emphasize key points.
p. 99
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Enhancing Readability Through Document Design
Bloom’s: Knowledge
35. Which statement about margins and text alignment is true?
a.
Margins define the reading area and provide important visual relief.
b.
Nearly all text in Western cultures is aligned at the right.
c.
Business letters and memos usually have side margins of 2 inches.
p. 99
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Enhancing Readability Through Document Design
Bloom’s: Knowledge
d.
Ragged right margins decrease white space and readability.
36. What is the most common serif typeface?
a.
Arial
b.
Times New Roman
c.
Univers
d.
Calibri
and magazines.
Easy
p. 100
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Enhancing Readability Through Document Design
Bloom’s: Knowledge
37. How many typefaces should you use in a business document?
a.
No more than two
b.
At least three
c.
Up to five
d.
At least ten
a
Easy
p. 100
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Enhancing Readability Through Document Design
Bloom’s: Knowledge
a
Easy
p. 99
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Enhancing Readability Through Document Design
Bloom’s: Knowledge
38. Which statement regarding type sizes and fonts is most accurate?
a.
Font styles are a stylistic means of adding emphasis to your words.
b.
Readers are generally most comfortable with 8- to 10-point type for body text.
c.
Fonts include caps, boldfacing, italics, underlining, outlining, and shadowing.
d.
Writers should always use all caps to emphasize their ideas.
39. Which of the following statements regarding bulleted or numbered lists is most accurate?
a.
Lists decrease a reader’s comprehension of the main ideas.
b.
Lists allow readers to review main ideas quickly.
c.
Lists confuse readers because they are visually distracting.
d.
Lists decrease the readability level of a document.
pp. 100-101
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Enhancing Readability Through Document Design
Bloom’s: Comprehension
40. When creating a bulleted or numbered list,
a.
use a bulleted list to represent a sequence.
b.
never use end punctuation.
c.
do not capitalize the initial word of each line.
d.
express all ideas similarly.
p. 100
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Enhancing Readability Through Document Design
Bloom’s: Comprehension
41. Tyler used a bulleted list on his résumé to describe his previous job duties. Which of the following items from his list
does not demonstrate parallel structure?
a.
Performed inspections of plant equipment, including boilers, condensers, and chillers
b.
Troubleshooting of plant’s chemical equipment
c.
Performed load calculations for plant equipment
d.
Wrote analytical reports detailing system performance
pp. 100-101
LEARNING OBJECTIVES:
ESBC.GULO.16.04.03 – 04.03
Enhancing Readability Through Document Design
Bloom’s: Application
42. Which statement regarding headings is most accurate?
a.
Headings provide visual distraction for readers; thus they should be avoided.
b.
Headings appear most often in business letters.
c.
Headings highlight information and improve readability.
d.
Headings should be avoided in all business documents.
pp. 101-103
LEARNING OBJECTIVES:
ESBC.GULO.16.04.03 – 04.03
Enhancing Readability Through Document Design
Bloom’s: Comprehension
pp. 100-101
LEARNING OBJECTIVES:
ESBC.GULO.16.04.03 – 04.03
NATIONAL STANDARDS:
United States – BUSPROG.ESBC.GULO.16.01.06 – DISC.ESBC.GULO.16.01.06
Enhancing Readability Through Document Design
Bloom’s: Knowledge
43. Which statement about proofreading is most accurate?
a.
Good business writers wait at least 24 hours or longer to proofread a document.
b.
Only important messages or documents need to be proofread.
c.
Documents with errors do not affect a person’s credibility because readers understand that everyone makes
mistakes.
d.
Proofreading should occur while the document is being written.
44. Proofreading includes which of the following tasks?
a.
Improving content and tone
b.
Fine tuning sentence and paragraph structure
c.
Correcting spelling, grammar, punctuation, names and numbers, and format
d.
Determining whether the message should be written using the direct or indirect organizational pattern
p. 103
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Proofreading to Catch Errors
Bloom’s: Knowledge
45. Branch managers of First Federated Savings and Loan received this e-mail message: Please inform all personal that
management retains the right to check personal belongings of employees before employees leave the bank. What error did
the writer make?
a.
A grammatical mistake
b.
A proofreading error
c.
A failure to use spell check
d.
No error was made. The sentence is correct as written.
organization, proofreading is important. Therefore, good business writers proofread all
p. 103
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Proofreading to Catch Errors
Bloom’s: Comprehension
46. Which of the following is the best advice to follow when you proofread a routine document?
a.
If proofreading on screen, display the entire document at once.
b.
Proofread the document using a printed copy.
c.
Proofread your document as you compose your ideas.
d.
Rely solely on a spell-checker to catch any errors.
a spell-checker.
pp. 103-104
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Proofreading to Catch Errors
Bloom’s: Knowledge
47. What is the best advice for proofreading a complex document?
a.
Be prepared to find errors.
b.
Increase your reading speed.
c.
Read the message only once.
d.
Proofread the message immediately after it has been fully written.
pp. 104-105
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Proofreading to Catch Errors
Bloom’s: Knowledge
48. Trina has just completed researching, writing, and proofreading a long, complex business proposal for a customer.
What should she do next?
a.
Sit back and relax.
p. 103
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Proofreading to Catch Errors
Bloom’s: Application