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To reduce resistance in a persuasive request, you should avoid offering
counterarguments so that you do not offend your reader.
a. True
b. False
Which of the following is the most effective emotional appeal?
a. For a limited time you will receive our employee discount on any new General
Motors vehicle.
b. Surround yourself in the uncompromising safety and luxury of a Lincoln because
you've earned it.
c. Purchase a Jeep today, and you will receive a $1,500 college savings bond for
tomorrow.
d. Save now and save later. With its low sticker price and great gas mileage, this Focus
hybrid is a best buy.
An informational report presents data without analysis and recommendations.
a. True
b. False
According to writing experts, approximately what percentage of time should you spend
on the prewriting phase of a business message?
a. 90 percent
b. 50 percent
c. 25 percent
d. 5 percent
A badnews message, whether delivered in person or in writing, is usually better
received when you
a. give the reasons before the bad news.
b. immediately share the bad news.
c. provide the reasons and explanations but conceal the bad news.
d. combine the buffer and bad news.
Most people are good listeners.
a. True
b. False
Ethnocentrism can be found in all cultures.
a. True
b. False
If a company is conducting a panel interview, a job candidate should establish eye
contact with only the person who asked the question.
a. True
b. False
Which of the following should be included in the minutes of a meeting?
a. Action items
b. Date and time of meeting
c. Participants' names
d. All answer choices are items that should be included in the minutes of a meeting.
Richard wants to prove that he is diligent and reliable. What is the best advice you can
give him?
a. Put all focus on his job and avoid volunteering his services to a worthy community or
charity group.
b. Avoid apologizing for any errors.
c. Honor his commitments and keep promises.
d. Avoid any interaction with coworkers so that he stays focused on his job.
Surveys, which are used to collect firsthand data, have many advantages. One
advantage is that
a. those who respond to mailed or online surveys exactly represent the overall
population.
b. respondents can be relied on to respond openly and truthfully to anonymous surveys.
c. data can be gathered economically and efficiently.
d. return rates for online and mailed surveys are typically over 90 percent.
All of the following are ways you can develop a personal brand except
a. HTMLENTITY#8203HTMLENTITYpreparing a brief speech that describes who you
are and what problems your skills can solve.
b. HTMLENTITY#8203HTMLENTITYcreating an individual tagline that separates
you from other candidates.
c. HTMLENTITY#8203HTMLENTITYdistributing business cards whenever you have
an opportunity.
d. creating an attractive rsum.
After determining your purpose for the presentation, what is your next important step?
a. Conducting research
b. Examining the room where the presentation will be made
c. Preparing a multimedia presentation
d. Analyzing the audience
Effective communicators avoid the flabby expression in addition to the above by using
the word(s)
a. in addition.
b. also.
c. as well as the previously mentioned.
d. along with the aforementioned.
Which of the following openings is most appropriate for a straightforward claim letter?
a. You have sold me jewelry for three years, and you have never failed to deliver nice
merchandise in the past.
b. On April 2 I opened your delivery containing the chain (Item No. 54455815454) I
ordered on March 1.
c. Please replace this damaged 18inch sterling silver herringbone chain received as
part of Order No. 24821.
d. I am very upset with the broken 18inch sterling silver herringbone chain in your
recent shipment because I had no necklace to wear to my son's wedding!
What type of print resource provides excellent indepth, historical data?
a. Periodicals
b. Bibliographic indexes
c. Databases
d. Books
Recommended guidelines for completing application forms include which of the
following?
a. Disregard questions that do not apply to you by leaving them blank.
b. Read the entire form before beginning to complete it.
c. Ignore misspellings because you are not expected to carry a dictionary.
d. Leave any questions about salary blank because they might limit what you will be
paid.
Use headings only when writing a report.
a. True
b. False
What kind of sentence reveals the main idea of a paragraph?
a. Pivoting
b. Supporting
c. Topic
d. Transitional
The first step in preparing a report is to conduct research.
a. True
b. False
Which of the following sentences is most effective?
a. This is to inform you that your account is now uptodate.
b. At this point in time, your account is uptodate.
c. Due to the fact that we have just received your check, your account is uptodate.
d. Your account is now uptodate.
Formal proposals are written for only external audiences.
a. True
b. False
You can expect to write more messages on the job than ever.
a. True
b. False
Email has made telephone use obsolete in the corporate world.
a. True
b. False
Because today's technologies provide many alternate communication channels,
facetoface communication is no longer important in business and professional
transactions.
a. True
b. False
In the active voice, the subject is acted upon. In the passive voice, the subject is the
doer of the action.
a. True
b. False
A job opening has been announced. Which of these answer choices will be the best
opening sentence for the cover message?
a. You seek a master Web engineer, and I need a job; we are perfect for each other!
b. Dr. Matthew Skalski, IT director at Northwestern University, told me that you have
an opening for a Web engineer with experience in networking, data management, and
innovations.
c. Please consider this letter my application for your opening in the IT Department.
d. Do you need a Web engineer with over three years of experience?
When an interviewer asks you a challenging question about a weakness, what is the
best way to respond?
a. To prove you have only strengths, reply that you have no weaknesses at all.
b. To be completely honest with the interviewer, talk about the employment weakness
that concerns you most.
c. Mention a previous weakness and the way you have corrected it.
d. Demonstrate your honesty by bringing up every weakness you can identify.
Which of the following statements about nonverbal communication is most accurate?
a. The meaning of some gestures can vary among cultures.
b. The way an email, letter, memo, or report looks can have either a positive or a
negative effect on a receiver.
c. The manner in which we structure and use time can reveal our personalities and
attitudes.
d. All statements are accurate.
In what phase of team development do members select alternatives, analyze effects,
implement their plan, and manage their project?
a. Forming
b. Norming
c. Storming
d. Performing
I hope to hear from you soon is an effective closing for a cover message.
a. True
b. False
Which of the following statements is most accurate?
a. Proposals are persuasive documents used to solve problems, provide services, or sell
products.
b. Proposals are always solicited.
c. Proposals are informative documents used to share problems, identify emerging
issues, and categorize available resources for resolution.
d. Proposals are developed for external audiences only.
The most common type of hiring or placement interview is the panel interview.
a. True
b. False
