In the closing of a persuasive request, your goal is to prove the merit of your request.
a. True
b. False
Claims made by telephone or email are just as effective as claims made in writing.
a. True
b. False
Because online interviews are typically conducted using webcams and
videoconferencing software, applicants do not need to worry about their appearance,
nonverbal behaviors, or eye contact.
a. True
b. False
Proposals are informative documents used to educate readers.
a. True
b. False
Which of the following statements about job interviews is most accurate?
a. The more an individual learns about the interview process, the better prepared he or
she will be.
b. Job interviews allow employers and candidates opportunities to evaluate one another.
c. Most people find job interviews stressful.
d. All answer choices are accurate statements about job interviews.
When designing documents, you should place as much text as possible on a page to
save paper and printer toner.
a. True
b. False
Which of the following statements best demonstrates concise writing?
a. There are several things that every employee must know about workplace hazards.
b. The directors believe that HAZMAT training is absolutely essential.
c. Although this training is a company requirement, it must be completed at the
employee’s expense.
d. This is to inform you that HAZMAT training will be scheduled in the near future.
Which of following is a legal interview question?
a. Are you married?
b. Are you a U.S. citizen?
c. Do you have any disabilities?
d. Are you authorized to work in the United States?
The biggest mistake job seekers make when writing cover messages is making them
sound too generic.
a. True
b. False
For effective presentation slides, you should apply the 6×6 rule to most slides. The 6×6
rule means that
a. the entire presentation has no more than six slides.
b. each slide has no more than six words per line and no more than six lines.
c. each main idea has no more than six bullet points.
d. each slide is discussed for six minutes.
Elisha has just started a new job and must use a cell phone to communicate with
coworkers and customers. What advice should she follow to demonstrate professional
cell phone use?
a. Talk openly and freely on her cell phone in any location and at any time.
b. Select a unique ringtone such as the music and lyrics to her favorite song so that she
can recognize when her phone is ringing.
c. Speak louder so that her receiver can hear her and her ideas.
d. Screen incoming calls if she is busy.
Proofreading is the last step in Phase 3 of the 3×3 writing process.
a. True
b. False
Which of the following statements would need to be documented in a report?
a. Tornadoes caused extensive loss of property and lives in Missouri.
b. You can get an idea of how dangerous a tornado is by its rating.
c. Damaging winds, common in strong tornadoes, caused problems for the residents of
Missouri.
d. The FujitaPearson tornado scale rates tornadoes with wind speeds of 261 to 318
miles per hour as F5 storms.
Which of the following is the best advice for proofreading long, complex documents?
a. Proofread complex documents immediately after writing while your thoughts are still
fresh.
b. Thoroughly proofread your document only once.
c. Expect to find mistakes.
d. Rely completely on a spellchecking program to find any errors.
Which statement about directmail messages is most accurate?
a. Direct mail is an effective channel for personalized, tangible, threedimensional
messages that are less invasive than telephone solicitations.
b. Today’s companies no longer send directmail messages to market their products or
services; they rely exclusively on electronic media instead.
c. Directmail marketing is less effective than online marketing.
d. All answer choices are accurate statements about directmail messages.
The main information in an email sales message should be placed above the fold, which
means that
a. all main points follow standard business etiquette and online netiquette.
b. you are certain that your email adheres to all legal standards.
c. your primary points appear early in the message.
d. your email message does not exceed one screen in length.
Informational reports emphasize reasoning and conclusions; analytical reports
emphasize facts.
a. True
b. False
Which of the following is the best opening for a note expressing thanks for a gift?
a. Thank you, Elena, for the ereader commemorating my twenty years with Brown
Sales; it will make a perfect travel companion.
b. Thanks for the gift!
c. I cannot believe I have been with the company for twenty years.
d. A lot has changed over the past twenty years.
In today’s competitive job market, the emphasis of the job search is on what the
applicant wants and needs.
a. True
b. False
Memos should be organized directly by conveying the main idea first.
a. True
b. False
If an interviewer says Why do you want to work for us?, you should
a. briefly summarize problems at your current job that require you to change employers.
b. show what you know about the interviewer’s company and how your goals match the
company and its culture.
c. explain that as a recent graduate you want to work for any company needing a person
with your skills and background.
d. tell the truth about your reasons for seeking this job; for example, you are
unemployed, you need more pay or better benefits, or you just graduated.
The purposes of sending an application or rsum followup message to an employer
include jogging the memory of the hiring manager, showing your serious interest in the
position, and
a. emphasizing your qualifications or adding new information.
b. sending a personal note to the receptionist, who often helps make the final decision.
c. sharing your photograph to match your qualifications to your face.
d. setting a deadline for the employer to offer you the position.
A work plan for a formal report should
a. be written after conducting primary or secondary research.
b. define terminology to be used in the report.
c. include a clear problem statement, a purpose statement, and a description of the
research methods to be used.
d. identify the credentials of the report writer.
Professional writers develop a system of writing and revising that works for them; they
may revise at any point in the process.
a. True
b. False
Using the indirect strategy to prepare the reader in a badnews message
a. shows insensitivity to your reader.
b. allows you to confuse or distract the reader.
c. helps you keep the reader’s attention until you can explain the reasons for the bad
news.
d. demonstrates your ability to vary your strategies.
What information should you provide your references so that they can write a
recommendation?
a. HTMLENTITY#8203HTMLENTITYName of the company
b. HTMLENTITY#8203HTMLENTITYPosition title and expected job requirements
c. HTMLENTITY#8203HTMLENTITYA copy of your rsum
d. HTMLENTITY#8203HTMLENTITYYou should provide all this information to your
references.
Trina has just completed researching, writing, and proofreading a long, complex
business proposal for a customer. What should she do next?
a. Sit back and relax.
b. Evaluate its effectiveness by soliciting feedback from her receiver.
c. Tell her boss that she has successfully completed the proposal.
d. Reward herself by purchasing a new business suit.
Writers can use words and phrases such as on the other hand, as opposed to, and
conversely to show contrast in business messages.
a. True
b. False
The most successful workplace teams
a. agree on a purpose and procedures.
b. are homogeneous.
c. avoid conflict.
d. work independently.
Meeting minutes should be distributed within two weeks after the meeting or at least
two days before the next meeting, whichever comes first.
a. True
b. False
When texting or instant messaging on the job, don’t worry about your grammar and
spelling because your goal is to send quick, short messages.
a. True
b. False
Many of your business messages will be sent digitally.
a. True
b. False
Businesses often write appreciation messages to which of these receivers?
a. A competing business that “steals” a large customer order
b. Customers who write letters of inquiry
c. Employees who have suffered a recent loss such as the death of a family pet
d. Customers who complain
In order to be an effective writer, you must follow the three phases of the writing
process in sequence, moving from Phase 1 to Phase 2 to Phase 3 in order.
a. True
b. False
You must demonstrate professionalism only in facetoface interactions.
a. True
b. False
____________________ is the ability to understand and enter into the feelings of
another.
When a company receives a claim and decides to respond favorably, the message is
called a(n) ____________________.
____________________ involves checking for problems with spelling, grammar,
punctuation, names and numbers, and format.
A(n) ____________________ interview is meant to test a candidate’s reactions during
nerveracking situations.
When the bad news is insignificant and does not personally affect the receiver, you
should use the ____________________ strategy to organize your negative news.
A ____________ is a website with journal entries on any imaginable topic usually
written by one person.
Define success story as it is used in an interview and provide an example of a success
story.HTMLENTITY#8203HTMLENTITY
ANS: HTMLENTITY#8203HTMLENTITY
The list of topics to be discussed at a meeting is called a(n) ____________________.
To provide the best possible recommendation of you to a potential employer, your
____________________ need information about the company and position.
A(n) ____________________ is a collection of information stored digitally so that it is
accessible by computers and mobile electronic devices.
Nicola is collecting information for a business document she is writing. This collection
process is called ____________________.
Organizational pattern: buffer, reasons, bad news, pleasant close
RATIONALE: Whether to use the direct or indirect strategy depends largely on the
situation, the reaction you expect from the audience, and your goals.
Identify one difference and one similarity between emails and memos.
The ____________________ organizational pattern answers these questions: who,
what, when, where, why, and how.
The verbal and nonverbal responses from a receiver are called __________.
Some job candidates who are declining a job offer choose to write a(n)
____________________ message to thank the employer for the job offer and to
formally refuse the position.