You can maximize recognition of your rsum by a tracking system if you use targeted
keywords and incorporate words from the advertisement or job description.
a. True
b. False
Persuasion is necessary when
a. you anticipate that your audience will agree with your position.
b. your audience is skeptical about your idea.
c. audience attitudes match the objectives of your plan.
d. your message is especially attractive to the audience.
In which part of a solicited proposal would you most likely convince your reader that
you understand the problem completely?
a. Introduction
b. Background
c. Authorization
d. Budget
Use a direct organizational pattern in an adjustment message granting a claim.
a. True
b. False
Which of the following statements about documenting data is not accurate?
a. Documenting data can strengthen your argument.
b. Documenting data protects you from charges of plagiarism.
c. Documenting data is not necessary if you put the information in your own words.
d. Documenting data helps the reader pursue the topic further and make use of the
information.
Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy
surroundings.
a. True
b. False
The topic sentence should relate the main idea of a paragraph.
a. True
b. False
Dylan is designing his document to enhance readability and comprehension. What is the
best advice you can give Dylan?
a. Justify the left and right margins so they are both even.
b. Create white space by using headings, bulleted or numbered lists, short paragraphs,
and effective margins.
c. Use multiple typefaces within the document.
d. Use ALL CAPS anywhere in a document to emphasize key points.
In an effective presentation conclusion, you will strive to accomplish three goals:
a. state your recommendation, prove your persuasion, and reinforce the purpose.
b. remind the audience of your credibility, review the attention getter, and restate the
purpose.
c. summarize the main themes, give the audience a memorable takeaway, and include a
statement that allows for a graceful exit.
d. promote your primary claim, advance your supporting claims, and elevate the most
viable evidence.
When using the indirect strategy in a persuasive message, you should place the reasons
and explanations
a. in the closing of the message.
b. after the main idea.
c. before the main idea.
d. in an attachment to the message.
Before Melissa organizes and composes her message, she should ask two questions: (1)
Why am I sending this message? and (2)
a. Why did my boss give this task to me?
b. What do I hope to achieve with this message?
c. How can I get this message written as quickly as possible?
d. Do I have enough time and financial resources to complete the work?
When interviewing for highpressure positions, companies may use stress interview
techniques, which include being
a. greeted immediately by the interviewer.
b. asked rapidfire questions by members of a team.
c. given a test with no time limit.
d. offered challenging food, beverages, or tobacco products.
Yer’s company has decided to let employees use instant messaging (IM) as an internal
communication tool, and she wants to make sure that she’s using it professionally. What
should she do?
a. Make sure she’s available via IM at all times so that her colleagues can always reach
her.
b. Include both professional and personal contacts on the same IM contact list for
efficiency.
c. Respect her receivers by using proper grammar, spelling, and proofreading in her
instant messages.
d. Create an imaginative IM name for herself such as “PrettySmart1.”
All of the following are reasons businesses use wikis except
a. to improve the brand image of a company.
b. to generate feedback from employees before and after meetings.
c. to collect and share information to large audiences creating a database for important
company information.
d. to facilitate project management.
Which of the following sentences demonstrates conversational business writing?
a. Your return policy really ticks me off.
b. I am upset about your return policy.
c. Your return policy has provoked me to write this letter.
d. All answer choices reflect conversational business writing.
The budget in a proposal should
a. reflect careful research because a proposal is a legal contract.
b. provide only rough estimates so that you can raise the price later if costs increase.
c. never itemize hours and costs, but offer only a total sum.
d. include a disclaimer to ensure that the budget is not legally binding.
Which of the following sentences avoids buzzwords and slang?
a. Our stock prices tanked last quarter.
b. All companies must follow the guidelines outlined in the SarbanesOxley Act.
c. The architects blew the budget for the design of the new energy center.
d. The company decided a new paradigm shift was needed to increase sales.
Claim messages should appeal to the receiver’s sense of responsibility and pride in the
company’s good name.
a. True
b. False
Individuals in highcontext cultures prefer direct verbal interaction, value individualism,
rely on logic, say “No” directly, and give authority to written information.
a. True
b. False
Which of the following sentences uses modifiers correctly?
a. Competent in computer graphics, our website was designed by Gloria.
b. To take advantage of the discounted pricing, place your order immediately.
c. To meet customers’ orders, production must be increased.
d. Placing the proposal on the desk, the office was left by John.
When greeting the interviewer, you should smile, maintain direct eye contact, and wait
for the interviewer to initiate a handshake.
a. True
b. False
Never specify the age of a person in business messages.
a. True
b. False
Facetoface conversation is a richer medium than a written report.
a. True
b. False
A buffer is a device to reduce shock or pain.
a. True
b. False
Social media experts advise that consumers exhaust all other options for complaints
with a company before venting online.
a. True
b. False
Suzanne wants to make a good impression during a job interview. What should she do?
a. Avoid eye contact with her interviewer to show respect.
b. Slump down in her chair to show that she’s relaxed.
c. Wear professional business attire.
d. Ask the interviewer to lunch.
Good speakers try to form a bond with the audience.
a. True
b. False
Smart presenters never announce what they are going to talk about prior to the body of
the speech to increase suspense and to avoid redundancy.
a. True
b. False
When your reader may oppose your recommendation, you should begin the report by
announcing the recommendation directly.
a. True
b. False
The final task in the third phase of the writing process is evaluating your message to
decide whether it accomplishes your goal.
a. True
b. False