Which of the following should be included in a feasibility report?
a. The background and problem necessitating the proposal
b. Problems that may result from implementation
c. Costs of implementing the proposal
d. All answer choices should be included in a feasibility report.
Avoid the use of graphics in a report because graphics usually confuse readers.
a. True
b. False
Proposal writers should avoid mentioning staff qualifications and credentials in a
formal proposal.
a. True
b. False
When developing a claim message, you should
a. close the message by clearly specifying what you want done.
b. describe the problem without providing a long, detailed account of the issue.
c. include copies of relevant materials.
d. All answer choices are correct.
Only managers and business executives need strong communication skills.
a. True
b. False
Opinions on the use of a career objective are mixed. Which of the following is the best
reason for candidates to add a career objective to their rsums?
a. An objective shows flexibility and indicates that a candidate is adaptable and willing
to change to suit the employer’s needs.
b. The primary goal of an objective is to make the recruiter’s life easier by quickly
classifying the rsum, which means the applicant is more likely to be hired.
c. An objective can rapidly disqualify a candidate if the stated objective does not match
a company’s job description.
d. An objective can tell the prospective employer that this candidate is sure about what
he or she wants to do.
The best definition of uptalk is
a. a flat or monotonous delivery.
b. a rising inflection at the end of a sentence that makes statements sound like
questions.
c. selfgratifying comments to make you appear better than others.
d. an unnaturally quick speaking pattern.
When delivering bad news, you should always use the indirect strategy to soften the
impact.
a. True
b. False
Which statement about professionalism is most accurate?
a. Professionalism refers to those behaviors exhibited only to customers.
b. Professionalism describes desirable workplace behavior.
c. Professionalism emphasizes hard skills or technical knowledge desired by employers.
d. Professionalism is important only in large companies.
Traditional directmail marketing is more effective than online marketing.
a. True
b. False
When speaking on a cell phone, speak more loudly so that the receiver can hear you and
your ideas.
a. True
b. False
Businesses use social networking to
a. connect dispersed employees.
b. provide a forum for collaboration.
c. to solicit customer feedback when researching and developing products.
d. All answer choices demonstrate how businesses use social networks.
Which of the following sentences to employees best explains the reasons for a reduction
in a company workforce?
a. Although we would like to retain our current workforce, we have no choice but to
reduce the number of employees.
b. We did everything possible to prevent this from happening.
c. The decision cannot be changed.
d. Because of a decrease in sales, the number of employees will need to be reduced,
which we know will affect all of you.
You should never include resale or sales promotion material in a negativenews message.
a. True
b. False
Email is appropriate for short, informal messages that request information and respond
to inquiries.
a. True
b. False
Informational reports should be written using the direct organizational strategy.
a. True
b. False
The number of persuasive messages has increased drastically within the last decade.
a. True
b. False
Once you have resigned in a meeting with your supervisor, you do not need to
document your resignation in a letter or email.
a. True
b. False
How should you contact an employer if you have interviewed for a job and haven’t
heard from the interviewer in a few days?
a. Phone
b. Email
c. Certified mail
d. Twitter message
When answering interview questions, interject many verbal pauses to give yourself time
to formulate appropriate answers.
a. True
b. False
Personally delivering bad news is sometimes recommended, but written messages are
important to establish a record of the incident, to formally confirm followup
procedures, and
a. to promote good relations.
b. to denote your leadership rank.
c. to persuade the receiver to follow your recommendations.
d. to allow you to identify your organization and position.
A supporting sentence
a. must relate to the topic sentence.
b. reveals the main idea of a paragraph.
c. is usually the first sentence of a paragraph.
d. is usually the last sentence of a paragraph.
I have before me your email inquiry dated October 9 is an effective opening for a reply
message.
a. True
b. False
You should plan to spend equal amounts of time on each phase of the writing process.
a. True
b. False
Which of the following statements about revision is most accurate?
a. You must compose first drafts quickly (sprint writing) and return later for editing.
b. Careful writers always revise as they write.
c. Revision is required for only long and complex business documents.
d. Some business writers prefer to compose first drafts quickly and revise later; others
prefer to revise as they go.
Individuals can be sued for negative comments made online.
a. True
b. False
Which of the following is most acceptable for business writing?
a. Every physician must carry his own malpractice insurance.
b. Every physician must carry their own malpractice insurance.
c. All physicians must carry their own malpractice insurance.
d. Every physician must carry his or her own malpractice insurance.
The manuscript format is appropriate for longer, more formal reports.
a. True
b. False
As a manager, Kelly must communicate to her employees some bad news that will
likely upset them. What is the best advice for her to follow when communicating this
bad news?
a. Let her employees learn of the bad news through the media.
b. Ask her employees their feelings about the bad news immediately after she has
presented it.
c. Practice what she is going to say.
d. Wait to deliver the bad news until a Friday afternoon so that employees have an
opportunity to process the bad news.
A resignation letter typically includes a twoweek notice. However, if you hold a
management position, you should provide your employer a longer notice.
a. True
b. False
To maintain audience interest in a multimedia presentation, add as many animation and
sound effects as possible.
a. True
b. False
You will be interested to learn that is a recommended and professional way to begin a
business document.
a. True
b. False
For international trade it is a good idea to learn and use the metric system.
a. True
b. False
The following sentence demonstrates effective business writing: Our purchasing
department will give consideration to the RFP submitted by Powertex.
a. True
b. False
