Today, most jobs are filled through the open job market.
a. True
b. False
Although messages may have a primary and a secondary audience, the writer needs to
profile only the primary audience to determine the best presentation of the message.
a. True
b. False
Listeners will remember the conclusion of a speech more than any other part of a
speech.
a. True
b. False
Which statement about open and hidden job markets is most accurate?
a. More jobs are secured through the open job market than through the hidden job
market.
b. The open job market consists of jobs that are advertised or listed.
c. Most job seekers start searching for jobs using the hidden job market.
d. The hidden job market refers to those jobs that are filled through illegal or unethical
tactics.
Which of the following is the most effective opening sentence for a response message?
a. Your letter of June 23, in which you sought information about our corporate travel
packages, has been referred to me for reply.
b. This is to inform you that we received your letter of June 23 seeking information
about our corporate travel packages.
c. Yes, we can put together a corporate travel package that will meet your needs and fit
your budget.
d. Thank you so much for your interest in our corporate travel packages.
Which of the following is the best advice to make a positive first impression in a phone
conversation with an employer?
a. Don’t refer to your rsum or references during the first phone call because these
references are appropriate only in the placement interview.
b. Take notes about the conversation immediately after hanging up to avoid forgetting
details.
c. In the first phone call, be polite and enthusiastic; but don’t be pushy by discussing
your qualifications.
d. If caught off guard by the call, ask whether you can call back in a few minutes.
Employees in today’s workforce must learn to write only emails effectively.
a. True
b. False
If you find information on the Web, you can be assured that it is reliable.
a. True
b. False
If you are uncertain how the receiver will respond, use the indirect strategy to refuse
requests and claims.
a. True
b. False
Hiring/placement interviews are typically conducted before screening interviews.
a. True
b. False
When writing persuasive claim or complaint messages, you should
a. suggest that the receiver intentionally deceived you or intentionally created the
problem.
b. use a moderate tone.
c. inform the reader that you will contact the Better Business Bureau if your claim is not
granted.
d. use a strong tone with accusatory language to demonstrate your dissatisfaction.
When answering audience questions following a presentation, feel free to make up an
answer if you don’t know the answer.
a. True
b. False
Which of the following expressions is most modern?
a. Separately
b. Every effort will be made
c. In receipt of
d. In accordance with your wishes
Withdrawing from a group is viewed as an effective technique to deal with group
differences.
a. True
b. False
Brainstorming is an ineffective research technique.
a. True
b. False
You should proofread every sentence of a document as soon as you write it.
a. True
b. False
Most people have some apprehension about public speaking.
a. True
b. False
Natalia is presenting statistics about the diversity of college students in different parts
of the country. She will most likely organize by chronology.
a. True
b. False
Which of the following is most accurate about the use of persuasion in business?
a. Honesty is not just the best policy; it’s the only policy.
b. The goal is to manipulate employees into accepting a message.
c. Some puffery and skillful misrepresentation make persuasive messages more
effective.
d. The key to persuasion is proving the weakness of the receiver’s position.
Bennett is sending an email message about a change in procedure for submitting work
hours. Which of the following represents the most direct opening?
a. Recently, the management staff discussed our process for submitting work hours.
b. A new procedure for submitting work hours will go into effect on April 1.
c. Are you in the mood to try something a little different?
d. We all hate when procedures change, but this change is needed.
Monica lost a promotion due to poor writing skills. Which phase of the writing process
should she most focus on to demonstrate better writing skills?
a. Improving content and research
b. Revising and proofreading
c. Formatting and documenting
d. Identifying her purpose and her audience
In any business document, use at least three typefaces to add emphasis and contrast.
a. True
b. False
HTMLENTITY#8203HTMLENTITYAt the end of an interview, you will usually be
asked if you have any questions. The most effective response is No to avoid sounding
too eager.
a. True
b. False
ANS: False
RATIONALE: HTMLENTITY#8203HTMLENTITYUsually, near the end of the
interview, you will be asked whether you have any questions. The worst thing you can
do is say No, which suggests that you are not interested in the position. Instead, ask
questions that will help you gain information and impress the interviewer with your
thoughtfulness and interest in the position.
What term describes groups of people who collaborate with one another to accomplish
a shared task across space, time, and organizational boundaries using technology?
a. Blogs
b. Virtual teams
c. Team players
d. Social networking
Fill out a job application form using a pencil to allow for easy erasure of mistakes, clear
handwriting, and dark lettering.
a. True
b. False
Ellen wants to create a blog for her business. What is the best advice for her to follow?
a. HTMLENTITY#8203HTMLENTITYCraft a catchy but concise title such as Five
Ways to Ace an Interview.
b. Provide details in the opening where they will not be missed by her readers.
c. HTMLENTITY#8203HTMLENTITYAvoid including visuals because they will
distract her reader.
d. HTMLENTITY#8203HTMLENTITYDon’t worry about her wording, especially her
grammar, punctuation, and mechanics.
Most companies receiving a claim message tend to
a. ignore the first phone call, email, or letter.
b. respond only to letters containing complaints that could result in lawsuits or financial
harm.
c. respond promptly because they want to maintain customer goodwill and loyalty.
d. wait two to six weeks to establish a “coolingoff period” prior to responding.
Peter must inform his employees that his company will need to let go of employees.
Which word would be best for Peter to use when conveying this idea to his employees?
a. Layoff
b. Streamlining
c. Paradigm shift
d. Rightsizing
Cody will be participating in a panel interview. What advice should he follow?
a. HTMLENTITY#8203HTMLENTITYTry to gather basic biographical information
about each panel member.
b. Maintain eye contact with the questioner as well as with the others
c. HTMLENTITY#8203HTMLENTITYShow how he is motivated, qualified, and a
good fit for position.
d. HTMLENTITY#8203HTMLENTITYAll answer choices are good tips for Cody as
he participates in a panel interview.
The sentence Our company experienced an increase in profits during the last fiscal
year uses precise, vigorous wording.
a. True
b. False
