A cover message doesn’t always need to accompany your rsum; for instance, if you send
your rsum by fax or email, a cover message is not necessary.
a. True
b. False
Business messages should be
a. writer oriented.
b. purposeful.
c. complex.
d. lengthy.
The following sentence demonstrates parallel structure: Maggie was organized,
punctual, and she was always positive.
a. True
b. False
What is the best advice to follow when integrating graphics in a report?
a. HTMLENTITY#8203HTMLENTITYAlways place graphics in the appendix of a
report.
b. HTMLENTITY#8203HTMLENTITYMention the graphic in the text of the report.
c. Create graphics in only black and white so that the graphics do not distract the reader.
d. Do not include a title above any graphic because the graphic should be
selfexplanatory.
The memo or email format is appropriate for short informal reports that stay within
organizations.
a. True
b. False
What is the first step in writing a formal report?
a. Selecting an appropriate layout and format
b. Researching primary and secondary data
c. Writing a purpose statement
d. Determining the length of the report
When sending a claim letter by mail, include all original documents such as invoices,
sales slips, catalog descriptions, and repair records.
a. True
b. False
When a manager writes a persuasive memo to employees using the indirect strategy, his
or her goals are to present a strong but honest argument and to avoid manipulation or
trickery.
a. True
b. False
Progress reports should include
a. any background information if it gives the reader a better perspective.
b. the purpose and nature of the project in the opening of the report.
c. an explanation of the work currently in progress, including names, activities, methods
used, and locations.
d. A progress report should include all these elements.
The United States is an example of a lowcontext culture.
a. True
b. False
Which of the following statements about the power of the human voice is most
accurate?
a. The voice sends only verbal messages to receivers.
b. Individuals can learn to change their voice to make it more effective and powerful.
c. No correlation exists between the voice and perceived authority and trust.
d. All answer choices are accurate statements about the human voice.
The most important part of preparing for an oral presentation is
a. creating visual aids.
b. determining the purpose.
c. gathering research.
d. creating a professional appearance.
During your job search, you should treat any call from an employer just like an
interview.
a. True
b. False
Which of the following statements best describes use of social networks by businesses
today?
a. All companies are comfortable with using social networking for brainstorming and
teamwork.
b. Companies struggle with finding the right balance between permitting access to the
Web and protecting security as well as ensuring productivity.
c. Companies must run their own social networks to capitalize effectively on the
benefits this medium offers.
d. Large companies create buzz and promote their brands via social networking, but
social networking offers no benefit to small businesses.
An effective technique when writing a persuasive claim message is to suggest that the
reader intentionally created the problem.
a. True
b. False
Which of the following sentences demonstrates effective business writing?
a. Hey, Bob. Ur proposal is rad!
b. Your proposal demonstrates how our call center can better meet the needs of our
customers.
c. FYI, i liked your proposal :).
d. Congrats on the proposal. You rock!
Tyrone has just told his audience that engineering a hostile business takeover is similar
to conducting guerilla warfare. He is using what technique?
a. Personal anecdote
b. Quotation
c. Personalized statistic
d. Analogy
Kenesha must respond to a negative comment written by a customer on Twitter. What
advice should she follow?
a. Investigate the situation thoroughly before responding.
b. Admit that her company errored if the complaint is legitimate and try to remedy the
problem.
c. Suggest a refund or a discount on future services.
d. Kenesha should follow all these tips.
Which of the following statements about the end of a meeting is most accurate?
a. A meeting should end only when participants have discussed all agenda items.
b. The leader should provide a summary of accomplishments and a review of action
items.
c. The leader should remind participants that they are responsible for taking their own
minutes.
d. Participants should pass their assigned tasks on to someone who did not attend.
Businesses use wikis to HTMLENTITY#8203HTMLENTITY
a. HTMLENTITY#8203HTMLENTITYfacilitate feedback from employees before and
after meetings.
b. HTMLENTITY#8203HTMLENTITYshare information between corporate
headquarters and satellite offices.
c. HTMLENTITY#8203HTMLENTITYcollect and disseminate information to large
audiences.
d. HTMLENTITY#8203HTMLENTITYBusinesses use wikis for all these reasons.
An important aspect of the first phase of writing a business message is anticipating the
audience’s reaction to the message.
a. True
b. False
Eyasu must create a corporate blog. Which of the following should he use in his blog?
a. Expressive action verbs
b. Numbers, bullets, and subheadings
c. Conversational language
d. Eyasu should use all these techniques in his blog.
When you develop a major component on an outline into subpoints, you must have at
least two subpoints.
a. True
b. False
Because job competition is stiff, you must have a customized rsum. Having a
customized rsum means that you
a. prepare a special rsum for every position you want.
b. add pictures, color, and other graphics on the rsum.
c. hire a professional rsum preparation company to review and refine your basic rsum
and then “dress it up.”
d. include your personal information such as height, weight, and ethnicity.
Which statement regarding headings is most accurate?
a. Headings provide visual distraction for readers; thus they should be avoided.
b. Headings appear most often in business letters.
c. Headings highlight information and improve readability.
d. Headings should be avoided in all business documents.
The most important part of preparation for an oral presentation is deciding the purpose.
a. True
b. False
The major advantage of line charts is that they
a. compare related items.
b. present large amounts of data.
c. show the proportion of parts to a whole.
d. demonstrate trends.
Many report writers begin their research with an analysis of company records and files.
a. True
b. False
A wiki
a. consists of short audio and video files that deliver repetitive information and that can
be downloaded and played on numerous devices.
b. is a website with journal entries on a variety of topics.
c. is a Webbased tool that uses collaborative software to allow multiple users to create,
access, and modify documents.
d. is a brief message exchanged in real time using a short message service supplied by a
cell phone provider or a voice over Internet protocol service.
Graciella is making a persuasive complaint at work. Which of these sentences will be
most effective in achieving her goal?
a. If you can’t be bothered with maintaining our equipment in good working order, how
can I be confident that you care about your employees? I can’t be bothered filing
repeated repair requests either.
b. I have put up with a broken fax in Workroom 223 for three weeks, and I am just fed
up with this waste of my time. Repair the fax or else!
c. Did you realize that Bill has still not fixed the fax in Workroom 223 despite the work
request I completed two weeks ago? Make Bill fix it soon.
d. For the past two weeks, fax machine No. 223 51 has been unavailable to complete
essential business for 25 of our employees due to incomplete service. Please ensure our
equipment is repaired by Friday.
When answering interview questions, feel free to openly admit some weaknesses to
show that you are human.
a. True
b. False
Nearly every speaker must overcome stage fright; one of the most effective techniques
to decrease stage fright is
a. wearing comfortable, relaxed clothing to enhance selfconfidence.
b. knowing the subject thoroughly.
c. displaying a fully animated PowerPoint presentation.
d. picturing the audience naked.