Microblogging
a. is illegal in businesses today.
b. involves adding website links to a blog to encourage feedback from others.
c. consists of short messages exchanged on social media networks.
d. is performed by only corporate officials who write comments about their companies.
Nonverbal communication includes
a. all unwritten and unspoken messages, intended or not.
b. only body language and gestures that accompany a spoken message.
c. only eye contact and facial expressions that support the meaning of the words.
d. only cues that reveal agreement with or contradiction of the verbal message.
When responding to the question Tell me about yourself, focus on personal information
such as your hometown, family, and hobbies.
a. True
b. False
To hide your nervousness, stand behind a speaking lectern while delivering your entire
presentation.
a. True
b. False
The purpose of a justification/recommendation report is to
a. justify or recommend actions.
b. summarize the progress of an ongoing project.
c. examine the practicality and advisability of following a specific course of action.
d. examine problems with two or more solutions.
Your buffer in a badnews message to employees could be a compliment, appreciation,
or solid facts.
a. True
b. False
Leticia has called a client and received his voice mail. What is the best advice you can
give Leticia for leaving a message?
a. Hang up and call back later; her client won’t want to be bothered with having to listen
to a message.
b. Speak as quickly as possible to make her message more concise.
c. Smile when leaving her message to add warmth to her voice.
d. Leave a complete message, including confidential details about the project Leticia is
working on, to make her message as useful as possible.
Which of the following statements about social networking in the workplace is most
accurate?
a. Businesses use social networking sites only to connect with customers.
b. HTMLENTITY#8203HTMLENTITYSocial networking presents no risks for
businesses.
c. HTMLENTITY#8203HTMLENTITYBusiness professionals should always think
twice before posting anything on social networking sites.
d. All answer choices are accurate statements about the use social networking on the
job.
Many businesses have established protocol procedures or policies to enforce civility.
a. True
b. False
Global Connections Inc. is interviewing several candidates for a leadership position
requiring strong communication skills. What form of interview will most likely be used
for this interview?
a. A oneonone interview conducted by the human resources director
b. A stress interview conducted by the head of the programming division
c. A computer screening interview to test applicants’ programming skills
d. A group interview of several candidates at one time
Your goals as a speaker are to make listeners understand, remember, and act on your
ideas.
a. True
b. False
Empty space on a page
a. should be avoided on any business document.
b. can be achieved by creating paragraphs of ten or more printed lines.
c. makes it appear as if the writer has nothing to say.
d. is called white space.
Text and instant messaging are replacing email for short internal communication.
a. True
b. False
When paraphrasing researched information,
a. use the same grammatical structure of the original information so that you do not
change the meaning of the ideas.
b. replace just a few original words with synonyms to avoid charges of plagiarism.
c. restate the researched information in your own words and in your own style.
d. place double quotation marks before and after the paraphrased information.
All of the following are goals of an adjustment message except to
a. HTMLENTITY#8203HTMLENTITYrectify the wrong, if one exists.
b. HTMLENTITY#8203HTMLENTITYregain the confidence of the customer.
c. HTMLENTITY#8203HTMLENTITYdemonstrate why your company is superior.
d. promote future business.
Each and every student will be required to participate in one group writing project
contains a redundant expression.
a. True
b. False
Which of the following statements about phones and phone usage in today’s businesses
is most accurate?
a. Phones are not an important communication tool in today’s business offices.
b. The telephone has been replaced by email as the No. 1 communication channel.
c. Effective business communicators know how to use phones productively, efficiently,
and professionally.
d. Today’s offices do not come equipped with phones.
Most jobs today are found through referrals and persontoperson contacts.
a. True
b. False
Which of the following statements about writing skills in today’s business world is most
accurate?HTMLENTITY#8203HTMLENTITY
a. HTMLENTITY#8203HTMLENTITYBecause of today’s emphasis on technology,
the need for good writing skills is not important.
b. HTMLENTITY#8203HTMLENTITYEmployees today can expect to write fewer
messages than in previous years.
c. HTMLENTITY#8203HTMLENTITYToday’s employees must use a variety of media
to communicate with others.
d. HTMLENTITY#8203HTMLENTITYOnly employees in fields such as
communications and public relations must be able to write effective business messages.
The communication process begins when the receiver provides feedback to the sender.
a. True
b. False
Which of the following is a simple sentence?
a. If health insurance costs continue to rise, employee copays may increase.
b. Having healthy employees decreases the cost of monthly premiums; therefore, we
will be implementing a wellness program.
c. HMO and PPO insurance plans offer additional cost savings.
d. Because we will be reducing employee health insurance benefits, some employees
may be unhappy; however, we must make sure that they understand the reason for the
change.
To convey empathy and sensitivity when delivering bad news, you should
a. show that you are human by using strong, forceful language.
b. accept blame and apologize when appropriate.
c. avoid explaining the reasons for the bad news.
d. always cite company policy.
Which communication technology is used by companies today?
a. Presence technology
b. Cloud computing
c. Videoconferencing
d. All answer choices are communication technologies being used by companies today.
If you have submitted a rsum and cover letter, you will not be required to fill out a job
application form.
a. True
b. False
Which of the following is not a guide word used in email messages and memos?
a. TO:
b. FROM:
c. RESPONSE:
d. DATE:
Kendra just attended a sales conference in Baltimore. She must now write a report
summarizing her conference. What advice should she follow?
a. Mention every topic that was discussed at the conference.
b. Begin her report by identifying the event.
c. Use a chronological organizational pattern.
d. Avoid the use of headings or bullets so that the reader does not become distracted.
Your current assignment is to condense a 200page government policy report on oil
drilling in Alaska into a shorter report for Sierra Club members to read. What kind of
informational report would you most likely write?
a. Trip report
b. Summary
c. Meeting minutes
d. Progress report
Zoom presentations
a. HTMLENTITY#8203HTMLENTITYuse 3D to help audiences better understand and
remember content, details, and relationships.
b. deliver content and materials in fewer than five minutes for busy business
professionals who need just a snapshot of the main ideas.
c. HTMLENTITY#8203HTMLENTITYpresent information in a linear manner, much
like traditional PowerPoint presentations.
d. HTMLENTITY#8203HTMLENTITYare appropriate for only informative
presentations.
The primary channel that consumers use to interact with brands today is
a. email.
b. focus groups.
c. mall and shopping center surveys and sample booths.
d. direct mail.
You should use the indirect organizational strategy for all analytical reports.
a. True
b. False
____________________ involves storing applications and data in remote locations.
To connect with distant team members across borders and time zones, many
organizations are creating ____________________ teams. These teams work
interdependently with a shared purpose across space, time, and organizational
boundaries using technology.
Revise the following poorly written opening of a claim letter requesting an exchange of
a smartphone still under warranty. Write the opening sentence only.
My TravelerXtra smartphone was purchased from your online store on September 15,
2014, for your attractive price of $228.88 plus $24.48 shipping and handling with no
service contract required. I have used my TravelerXtra for business texting, emailing,
and phoning ever since, which was exactly what I needed it to do. Yesterday my
TravelerXtra shut itself down out of the blue, and I can’t use it for anything. Now I’m
without a business tool and over $250, which makes me feel ripped off because I
received only one month of service from this phone. When I tried to exchange it at one
of your landbased stores, the clerk told me, “No way, dude. You buy online, you fly
online.” Now what?
____________________, which occurs during the third phase of the writing process,
means improving the content and sentence structure of your message. It may include
adding, cutting, recasting, reformatting, and redesigning what you have written.
A(n) ____________________ appeal focuses on making or saving money, increasing
efficiency, or making good use of resources.
____________________ or recommendation reports attempt to solve problems by
evaluating options and offering recommendations.
There are three building sites we are considering. This use of There are is an example
of a(n) ____________________.
Sam is collecting and organizing information for a marketing report he is writing. Sam
is involved in the second phase of the writing process, which is the
____________________ phase.
____________________ consists of short messages exchanged on social media
networks such as Twitter, Facebook, and Tumblr.
____________________ is the habit of using a rising inflection at the end of a sentence
resulting in a singsong pattern that makes statements sound like questions.
To soften bad news, many business writers choose to use the ____________________
organizational strategy.
According to a model developed by cultural anthropologist Edward T. Hall,
____________________ refers to the stimuli, environment, or ambience surrounding an
event and is arranged on a continuum from low to high.
One advantage of a wiki is that it promotes ____________, which is the practice of
tapping into the combined knowledge of an online community to solve problems and
complete assignments.
A rsum that focuses on a candidate’s skills rather than on past employment has been
prepared using the ____________________ style.
____________________ is an organizational writing technique that involves placing
the main idea first and following the main idea with details, an explanation, or
evidence.
____________________ or directives moving downward from superiors to
subordinates usually require little persuasion.
A ____________________ sentence contains two independent clauses and one
dependent clause.
In expressing thanks or responding to goodwill messages, ____________________
notes are most impressive.
What is the difference between primary and secondary data? Give one example of each.
