Tyler is writing a report that analyzes the GlobalCom, Inc., market share of cell phone
subscriptions worldwide by region. He will probably organize his report
a. chronologically by the date the cell phone subscriptions reached their maximums.
b. around extensive secondary data to assure the reader that he conducted adequate
research before he wrote the report.
c. using a functional arrangement to show types of subscriptions globally.
d. geographically with sections representing each region’s market share.
Headings are an effective tool for highlighting information.
a. True
b. False
No meeting should be called unless the topic is important, can’t wait, and requires an
exchange of ideas.
a. True
b. False
When you must refuse typical requests, you will first think about how the receiver will
react to your refusal and decide
a. whom or what to blame.
b. where and how to apologize.
c. how to invite further correspondence.
d. whether to use the direct or the indirect strategy.
Which statement about the effect of social media and communication technology on
culture is most accurate?
a. Because of social media, communicators can now reach out to larger and more varied
audiences than in the past.
b. Social media always makes individuals of various cultures feel connected.
c. Social media offers very little potential for intercultural engagement.
d. Developers of social media should use the same design principles for all audiences.
An appropriate statement to include in a thankyou message is Thank you for taking the
time to interview me.
a. True
b. False
You will use the direct strategy for your message when the bad news is not damaging,
when the receiver might overlook the bad news, when directness is preferred, and when
a. the bad news threatens the customer relationship.
b. the bad news is unexpected.
c. firmness is necessary.
d. the bad news will provoke a hostile reaction.
Which of the following demonstrates effective business writing?
a. I’m ticked! Credit my account now!
b. Will you please credit my account for $125 due to the computer error on May 1.
c. You should credit my account.
d. Please get it right and credit my account for $125.
Which of the following is the best title for a blog?
a. Read Now
b. Attention
c. Five Ways to Get Your Rsum Read
d. Rsum Information
Speakers should avoid “uptalk” in the workplace because it makes them appear weak
and tentative.
a. True
b. False
Like requests and responses, instruction messages follow a straightforward, direct
approach.
a. True
b. False
The direct strategy saves time and is preferred by some who consider it to be more
professional and even more ethical than the indirect strategy.
a. True
b. False
You should do all of the following in the introduction of a presentation except
a. preview the main points of your presentation.
b. capture your listeners’ attention and get them involved.
c. develop the main points with adequate explanation and details.
d. introduce yourself and establish your credibility.
Lynette received unsatisfactory service at a recent business dinner. In her persuasive
claim message to the restaurant manager, she should enclose a copy of her restaurant
receipt.
a. True
b. False
All of the following are reasons memos are used to send internal messages except
a. formality.
b. permanency.
c. speed.
d. length.
Concise messages are easy to read and comprehend.
a. True
b. False
Social networks can help connect employees who are geographically dispersed.
a. True
b. False
The dangers of using slang in business writing include
a. obscuring meaning.
b. using language that is too informal.
c. using words that quickly go out of fashion.
d. All answer choices are correct.
Twitter is very popular for personal use with employees under age thirtyfive, but
businesses have not yet found positive business applications for this digital
communication tool.
a. True
b. False
As a frontline employee, you can expect to have more managers in the workforce.
a. True
b. False
You should open the valve slowly in order to gradually vent excess pressure is an
example of an effectively worded imperative mood step in a set of instructions.
a. True
b. False
Which of the following statements about online complaints or reviews is most accurate?
a. Individuals should give companies an opportunity to resolve the issue before writing
an online complaint.
b. Businesses and professionals cannot sue individuals for negative online comments.
c. Consumers who are offered payment to change an opinion or account should
willingly accept a company’s generous monetary gift.
d. Anonymous complaints or reviews cannot be traced.
Welldesigned documents enhance readability and comprehension and
a. make readers think the writer is a wellorganized and intelligent person.
b. guarantee reader acceptance.
c. increase the intelligence level of the reader.
d. avoid the use of white space.
Many screening interviews occur on the telephone.
a. True
b. False
Individuals in Western cultures are more relaxed about social status and the appearance
of power.
a. True
b. False
Crowdsourcing is
a. the ability to send short messages consisting of 140 characters or fewer.
b. the practice of tapping into the combined knowledge of an online community to solve
problems and complete assignments.
c. the use of fraudulent schemes on the Internet.
d. an email response technique that includes only those parts of an email message to
which the receiver is responding.
Begin your rsum by placing the word Rsum at the top to identify the purpose of your
document.
a. True
b. False
To make your outgoing voice mail message more professional, use the
computergenerated voice that comes with most systems.
a. True
b. False
When you deliver constructive criticism, you should use the word “we” instead of “you”
to avoid sounding accusatory.
a. True
b. False
Which of these tips regarding the use of handouts as a visual aid is most accurate?
a. Handouts should be discussed during the presentation, but they should not be
distributed until the presentation is finished.
b. Savvy speakers no longer distribute handouts because audiences view the lowly
handout as outdated and environmentally unfriendly.
c. Handouts should be included in the registration packet, along with name tags, lunch
tickets, and other event materials distributed prior to the presentation.
d. All answer choices are correct statements about handouts.
Although formal reports are similar to formal proposals, a primary difference is that
a. formal reports represent the end product of thorough research and data analysis.
b. formal reports use a more conversational tone.
c. formal reports are longer than formal proposals.
d. formal reports are organized indirectly.
Which of the following illustrates a testimonial?
a. After completing your training, I received job offers from three employers in one
week!
b. We are confident that your skills in applying for jobs and interviewing with
employers will improve with this training.
c. Scientifically proven selfactualization techniques will increase your selfconfidence
and boost your interviewing skills.
d. Employers respond positively to wellwritten application letters and rsums, and they
offer jobs to candidates who are confident and well prepared.
Which of the following sentences demonstrates clear writing?
a. A supervisor asked everyone to work an extra day.
b. A supervisor asked production employees to work an extra day.
c. A supervisor asked everyone to work on Saturday.
d. Lindsey Goulet asked production employees to work on Saturday.
